At the present time we are unable to fully and completely respond to Ms. ***'s complaint due to the complexity of the issues, the voluminous number of e-mails back and forth between attorneys, our Bookkeeping Department and Ms. ***. Hillcrest Property... Management took over the management of Ms. ***'s association from another management company and, candidly, the books are records provided, which took an incredible amount of time to receive, were not in the best condition.It is my understanding that at the time we took over management Ms. [redacted] was involved in a Forcible Entry & Detainer Action that was begun prior to our engagement. It is my further understanding that the parties to that litigation, which does not include Hillcrest Property Management, have been attempting to come to a final resolution of issues. Last week our Bookkeeper for this Association, Cynthia Good, forwarded current financial information to the attorneys for the Association, [redacted] and, I believe that the litigation has or shortly will be concluded. Ms. [redacted] believed and continues to believe that the balances due and owing on her account are inc***ect. However, in reviewing an incredible number of e-mails back and forth I am of the opinion that the balances we have provided are, in fact, c***ect and properly reflect all charges and payments made on each of the three (3) units that Ms. [redacted] owns.
At the present time we are unable to fully and completely respond to Ms. ***'s complaint due to the complexity of the issues, the voluminous number of e-mails back and forth between attorneys, our Bookkeeping Department and Ms. ***. Hillcrest Property... Management took over the management of Ms. ***'s association from another management company and, candidly, the books are records provided, which took an incredible amount of time to receive, were not in the best condition.It is my understanding that at the time we took over management Ms. [redacted] was involved in a Forcible Entry & Detainer Action that was begun prior to our engagement. It is my further understanding that the parties to that litigation, which does not include Hillcrest Property Management, have been attempting to come to a final resolution of issues. Last week our Bookkeeper for this Association, Cynthia Good, forwarded current financial information to the attorneys for the Association, [redacted] and, I believe that the litigation has or shortly will be concluded. Ms. [redacted] believed and continues to believe that the balances due and owing on her account are inc***ect. However, in reviewing an incredible number of e-mails back and forth I am of the opinion that the balances we have provided are, in fact, c***ect and properly reflect all charges and payments made on each of the three (3) units that Ms. [redacted] owns.