Hilldrup

Hilldrup would like to apologize to Mrs [redacted] for not meeting her expectations during her move.We have offered full value replacement for the three damaged dining room chairs If you would like to discuss this matter further or have any other questions, please contact our Director of Quality/Customer Assistance at [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Hilldrup Moving & Storage would like to apologize to [redacted] for not meeting his expectations during theirrelocation We have contacted Mr [redacted] and are addressing hisconcernsWe are currently helping him through the claims process toaddress any damages to his items and plan to offer him $above and beyondhis settlement to help compensate for his inconvenience.Our goal is to provide excellent quality service to everycustomer; we will carefully review the details of Mr [redacted] move with theindividuals involved and provide additional training or take appropriatecorrective action with those members who fell short of Hilldrup’s qualitystandards As always our clients’ feedback is appreciated, we would likeMr [redacted] to know we will be utilizing his feedback to help ensure similarfailures are avoided in the future

This is our explanation for what took place with [redacted] 4/10/– Met with Hilldrup representative to review goods to be moved A survey of items to move was completed and an estimate presented4/12/– Mr [redacted] signed documents at agreed-upon price for the move to proceed with Hilldrup He utilized e-signature and returned the required three documents: 1)Survey of items to move; 2)Estimate; 3)Order for Service/Bill of Lading All documents were signed and none of the documents included the transportation of jet skis and trailer.4/12/– Mr [redacted] signs agreement to move Jeep for agreed-upon price Uses e-signature for authorization to proceed with this.4/26/– auto loads on carrier and is transported to Illinois.4/26/– driver arrives to start loading household goods He is advised he needs to transport jet skis and trailer When advised of the intention to ship these, a new quote was provided to Mr [redacted] to perform this service He declined All of the signed documents were inclusive of what is to be movedOnce paperwork is electronically signed, we cannot change things without having a new contract and new signaturesThe transportation of jet skis and trailer were not a part of the original quoteAt the time we provided him with an estimate to relocate his jet skis and trailer- he declined.During the phone conversation he stated there was a camper shell on his list of items to be moved- although sometimes an estimator will chose one item in lieu of another to accommodate the weight- but never the less- we offered him a refund for the weight equivalent of a camper shell in the amount of $200.00- he declined.We offered an apology- he did not accept

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The salesman and his boss sat in my kitchen and told myself and my wife the cost of the move and we both said does that include the jet skis as we were also having them move my jeep which was the only way I could tow the jet skis they both said yes that is the only reason we went with them then when the movers showed up and said they couldn't take the jet skis I called them and talked to the corridiator and was told don't worry they will take care of it after about six hours later she called back and said they weren't on the paperwork my wife and I both looked over the paperwork before signing and the jet skis were on them after six hours and my jeep gone and no one to drive it I was stuck yes they did offer to take the jet skis for moreThey changed the jet skis to camper top because the salesman messed up and they try to charge an exorbitant fee to take them then offered dollar refund but want to charge to take them again lies and deceit very bad company also when I was offered the they wanted me to stop writing bad reviews or they would not send the refund so I didn't refuse I just refused not to stop telling the truth about this company again the truth has no bearing on this companyI never would have hired this so called company if they just would have told the truth and said they couldn't take the jet skis but that's why they said they would do they could get the job I will continue to inform and write reviews so people don't get ripped off by this company in conclusion saying sorry which they do a lot if you read other reviews does not mean anything when your lied to it just shows what kind of company they are to say sorry and keep doing this to other people it's a shameJust stay away from this business and everybody will be ok Regards, [redacted]

We have been in contact with Mr*** to let him know we have addressed each of his complaints with the appropriate parties, especially his concerns with the initial pre-move surveyWe also have met with the branch in question to reinforce our loading and delivery processes to ensure
our customers receive the highest level of service possibleMr*** also had claimed a list of missing itemsWe weren’t able to fully verify these because of insufficient documentation, but have agreed to compensate him the amount he requested as a customer service gesture to resolve this dispute

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***noThe driver was shown the damages the last day he was at our homeHe surely was writing what we thought were what Paul was showing him but evidently he wasn’tThere was only ONE spot on the floor that was covered with boxes that we hadn't saw to showed himWhen the adjuster came out is when we showed him that ONE spotI guess it goes that the driver is a liar and didn’t want himself and his crew to get into hot water about damages they caused to our homeYes my husband did sign papers that day without reading every single wordnow we know better than to trust people when it comes to things like this I supposeBut when you have a man in your face nearly tap dancing ready to go and a home full of boxes you are really just ready for them all to leaveSo you sign your name in the appropriate spots to make that happenEspecially after said driver nearly turns over the truck and trailer in our garden so that we had use our tractor to pull him outIt wasn’t like tractor trailers and feed trucks had not been up this very same drive for thirty years loaded with hogsand feednone of them ever had a problemSo yesWe wanted this man and his motley crew out of our homeAnd we TRUSTED him to be writing down damages not whatever he actually was writingThat is sad

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The salesman and his boss sat in my kitchen and told myself and my wife the cost of the move and we both said does that include the jet skis as we were also having them move my jeep which was the only way I could tow the jet skis they both said yes that is the only reason we went with them then when the movers showed up and said they couldn't take the jet skis I called them and talked to the corridiator and was told don't worry they will take care of it after about six hours later she called back and said they weren't on the paperwork my wife and I both looked over the paperwork before signing and the jet skis were on them after six hours and my jeep gone and no one to drive it I was stuck yes they did offer to take the jet skis for 4500.00 more. They changed the jet skis to camper top because the salesman messed up and they try to charge an exorbitant fee to take them then offered 200.00 dollar refund but want to charge 4500.00 to take them again lies and deceit very bad company also when I was offered the 200.00 they wanted me to stop writing bad reviews or they would not send the refund so I didn't refuse I just refused not to stop telling the truth about this company again the truth has no bearing on this company. I never would have hired this so called company if they just would have told the truth and said they couldn't take the jet skis but that's why they said they would do they could get the job I will continue to inform and write reviews so people don't get ripped off by this company in conclusion saying sorry which they do a lot if you read other reviews does not mean anything when your lied to it just shows what kind of company they are to say sorry and keep doing this to other people it's a shame. Just stay away from this business and everybody will be ok
Regards,
[redacted]

Hilldrup
would like to apologize to Mrs. [redacted] for not meeting her expectations during
her move.We
have offered full value replacement for the three damaged dining room
chairs.  If you would like to discuss this matter further or have any
other questions, please contact our Director of...

Quality/Customer Assistance at [redacted]

This is our explanation for what took place with [redacted]. 4/10/2017 – Met with Hilldrup representative to review goods to be moved.  A survey of items to move was completed and an estimate presented. 4/12/2017 – Mr. [redacted] signed documents at agreed-upon price for the move to...

proceed with Hilldrup.  He utilized e-signature and returned the required three documents: 1)Survey of items to move; 2)Estimate; 3)Order for Service/Bill of Lading.  All documents were signed and none of the documents included the transportation of jet skis and trailer.4/12/2017 – Mr. [redacted] signs agreement to move Jeep for agreed-upon price.  Uses e-signature for authorization to proceed with this.4/26/2017 – auto loads on carrier and is transported to Illinois.4/26/2017 – driver arrives to start loading household goods.  He is advised he needs to transport jet skis and trailer.  When advised of the intention to ship these, a new quote was provided to Mr. [redacted] to perform this service.  He declined.  All of the signed documents were inclusive of what is to be moved. Once paperwork is electronically signed, we cannot change things without having a new contract and new signatures. The transportation of jet skis and trailer were not a part of the original quote. At the time we provided him with an estimate to relocate his jet skis and trailer- he declined.During the phone conversation he stated there was a camper shell on his list of items to be moved- although sometimes an estimator will chose one item in lieu of another to accommodate the weight- but never the less- we offered him a refund for the weight equivalent of a camper shell in the amount of $200.00- he declined.We offered an apology- he did not accept.

Hilldrup Moving & Storage would like to apologize to[redacted] for not meeting his expectations during theirrelocation.  We have contacted Mr. [redacted] and are addressing hisconcerns. We are currently helping him through the claims process toaddress any damages to his items...

and plan to offer him $500 above and beyondhis settlement to help compensate for his inconvenience.Our goal is to provide excellent quality service to everycustomer; we will carefully review the details of Mr. [redacted] move with theindividuals involved and provide additional training or take appropriatecorrective action with those members who fell short of Hilldrup’s qualitystandards.  As always our clients’ feedback is appreciated, we would likeMr. [redacted] to know we will be utilizing his feedback to help ensure similarfailures are avoided in the future.

This is our explanation for what took place with [redacted]. 4/10/2017 – Met with Hilldrup representative to review goods to be moved.  A survey of items to move was completed and an estimate presented. 4/12/2017 – Mr. [redacted] signed documents at agreed-upon price for the move to...

proceed with Hilldrup.  He utilized e-signature and returned the required three documents: 1)Survey of items to move; 2)Estimate; 3)Order for Service/Bill of Lading.  All documents were signed and none of the documents included the transportation of jet skis and trailer.4/12/2017 – Mr. [redacted] signs agreement to move Jeep for agreed-upon price.  Uses e-signature for authorization to proceed with this.4/26/2017 – auto loads on carrier and is transported to Illinois.4/26/2017 – driver arrives to start loading household goods.  He is advised he needs to transport jet skis and trailer.  When advised of the intention to ship these, a new quote was provided to Mr. [redacted] to perform this service.  He declined.  All of the signed documents were inclusive of what is to be moved. Once paperwork is electronically signed, we cannot change things without having a new contract and new signatures. The transportation of jet skis and trailer were not a part of the original quote. At the time we provided him with an estimate to relocate his jet skis and trailer- he declined.During the phone conversation he stated there was a camper shell on his list of items to be moved- although sometimes an estimator will chose one item in lieu of another to accommodate the weight- but never the less- we offered him a refund for the weight equivalent of a camper shell in the amount of $[redacted].00- he declined.We offered an apology- he did not accept.

Good afternoon, In response to Ms. [redacted] complaint, all property damage claims are evaluated based on notation of damage at the time of delivery. Our crew delivered on 3/14/2017 and unpacked on 3/15/2017, but property damage was not reported until 5/26/2017.  We contacted the delivery...

crew right away and they denied causing the damage. Because the damage claim was reported more than two months after delivery we did not approve the claim and informed the [redacted] of this decision on 6/5/2017. Mr. [redacted] responded to us stating he understood our position. Two months later, Ms. [redacted] reached back out to us on 8/2/2017 and our department supervisor reviewed all information again and maintained the original decision. We are happy to provide any additional assistance should it be necessary. Let me know if you need anything else right now to constitute a response. Best,Jordan M[redacted]Manager, Digital and Social Media[redacted] Cell[redacted] Faxhilldrup.com

In response to Ms. [redacted] complaint, we were able to contact her about the one day delivery delay on 10/8/16.  Once contacted, however, she and the driver mutually agreed to delay delivery to Monday, 10/10/16 due to Hurricane Matthew so as not to jeopardize the safety of our movers and...

her belongings. We’re happy to provide further assistance however might be necessary.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The salesman and his boss sat in my kitchen and told myself and my wife the cost of the move and we both said does that include the jet skis as we were also having them move my jeep which was the only way I could tow the jet skis they both said yes that is the only reason we went with them then when the movers showed up and said they couldn't take the jet skis I called them and talked to the coordinator and was told don't worry they will take care of it after about six hours later she called back and said they weren't on the paperwork my wife and I both looked over the paperwork before signing and the jet skis were on them after six hours and my jeep gone and no one to drive it I was stuck yes they did offer to take the jet skis for [redacted].00 more. They changed the jet skis to camper top because the salesman messed up and they try to charge an exorbitant fee to take them then offered [redacted].00 dollar refund but want to charge [redacted].00 to take them again lies and deceit very bad company also when I was offered the [redacted].00 they wanted me to stop writing bad reviews or they would not send the refund so I didn't refuse I just refused not to stop telling the truth about this company again the truth has no bearing on this company. I never would have hired this so called company if they just would have told the truth and said they couldn't take the jet skis but that's why they said they would do they could get the job I will continue to inform and write reviews so people don't get ripped off by this company in conclusion saying sorry which they do a lot if you read other reviews does not mean anything when your lied to it just shows what kind of company they are to say sorry and keep doing this to other people it's a shame. Just stay away from this business and everybody will be ok.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]The original contract with the business was for full (replacement) value protection for articles included in the shipment.  We valued our 'missing' items at $375.00.  After back and forth discussions, the Claims department consented to pay half that amount.  The business has now agreed to pay the remainder, which is satisfactory to us.  Thanks for your help.
Regards,
[redacted]