Sign in

Hiller Stores

Sharing is caring! Have something to share about Hiller Stores? Use RevDex to write a review
Reviews Hiller Stores

Hiller Stores Reviews (1)

I am rejecting this response because:1: Communication was never received by me as the consumer regarding the moldings being on backorderAgain, I repeat and have many times to the consumer, I was not contacted by the business regarding any backordersIn fact, I was not in contact with the business by them reaching out to me at all to keep me informed regarding the products and job completion, I had to continually call and leave voicemailsAnd was even told that voicemails were deleted because other company employees claimed the issue was resolved when it was not2: I am not happy with the flooringPer Hillers Flooring America warranties and guarantees; Confidence Warranty: If, within days after installation, you're not happy with your new floor for any reason, we'll replace it with a floor of equal valueConfidence Plus Warranty: If you don't love your new floor, we'll replace it for freeWe'll even pay for labor on four and five star rated flooringI am not HAPPY with the flooring3: The advertisement: "Buy it today, walk on it tomorrow" is also on the top of my order slip, therefore, this is advertisement4: This does not address the customer service issue and dissatisfaction with service, flooring, etcThe purchase order was signed before the flooring was at my residence, installed, and incomplete, as well as after completionI did not sign any orders, agreements, satisfactions during or after product receipt/installation5: Had I ordered product, had it installed and was refusing to pay the business, they would not be happy and satisfied and would be making it knownI paid for product, service, warranties, etc and my check was cashed weeks before anything was complete.The attached image shows the order date, advertisement campaign, date my flooring was to be installed, as well as the receipt of payment, and the warranty statementsAgain, I stress the issue of POOR customer service related in this manner, the company not standing behind their warranties, and the incompleteness of the job by the date I was assured upon placing the orderAnd again, I was never contacted by the company when they knew that any portion of my product was on backorder to handle the issue beforehandI was in fact completely kept in the dark regarding the status and job completionI feel the best resolution for customer satisfaction and to prevent 'bad public relations' by the companies request in a previous phone conversation is the refunding of my funds for this job not being completed per signed purchase agreement terms, and that I am not satisfied with the job

Check fields!

Write a review of Hiller Stores

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Hiller Stores Rating

Overall satisfaction rating

Add contact information for Hiller Stores

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated