I placed an order on the [redacted] of December (order # [redacted] ), and Hillflint notified me that the order would ship on Dec *** However, it didn't ship until the [redacted] of December and thus, missed Christmas I contacted customer service and asked for a refund of the $shipping charge, since they did not ship by the date they promised me Instead of refunding the $10, Hillflint offered a 15$ credit to [redacted] I told Hillflint a credit to their site was not what I wanted as I had not plans to purchase anything further from them, and I received no further response
I ordered a sweatshirt from this company online November ***After paying $extra for shipping, I expected it to ship pretty quicklyFive days later, when the order still hadn't shipped, I emailed customer service to ask why it hadn't shipped and when it was expected toThey told me that it was "stuck in the warehouse" and something was wrong with my shipping addressNothing is wrong with the address, I double checked it and resent him the addressHe told me he tried to update the address but he couldn't do it, so he was escalating itAfter a while of not hearing from the "management" he escalated the issue to, I asked for the order to be canceled and a refund to be issued On December ***, I asked them about why I still had not gotten my refundIan did not have an answer for me, and escalated it to management As of January ***, two months after the initial order, I still have not gotten a refund or had the product sent to meIan and the team at HIllflint have stop
I ordered a Pitt sweater on order number [redacted] it was not delivered to my address I had reached out via the customer service emailI received an email that said the package was delivered however it was never deliveredWhen you track the package it says it was returned to senderWhen I reached out they asked for the tracking number and order number and said they would send a replacement sweaterI then keep getting emails that they are going to close my complaint ticket but they have still not sent me a sweaterI have been charged over dollars and it has been over a month and I still have not received my orderI have sent them numerous emails and have gotten nothing resolvedAt this point I would like a full refund for this order
Hillflint Inchas not given me a refund for a cancelled order for more than monthsHere's the timeline: In April 2018, I paid for and ordered a sweater from Hillfint because my university's student council promoted a custom sweaterThe sweater was promised to be delivered in Summer In August 2018, Ian from Hillflint sent me an email saying that production had been delayed and that they could not ship the sweater until November Ian said that I could "Cancel the order for a full refund." So I canceled my order and asked for a full refundOn the same day that I received that email, I replied by saying I want to cancel my order and want a full refundIt is now the end of NovemberI have sent several emails to IanHe never responded to meI still have not received a refund and have not heard from HillflintHillflint made three mistakes here: (1) failed to ship product on time, (2) failed to honor their promise of a full refund, and (3) failed to provide any customer service over the past three monthsStay away from this companyI'm still trying to get my refund more than three months later
We placed an order with Hillflint on 12/ [redacted] and have not received any response on our order despite contacting customer service via email and phone Our credit card was charged immediately upon ordering the item on 12/**
I ordered a sweatshirt from this company online November ***After paying $extra for shipping, I expected it to ship pretty quicklyFive days later, when the order still hadn't shipped, I emailed customer service to ask why it hadn't shipped and when it was expected toThey told me that it was "stuck in the warehouse" and something was wrong with my shipping addressNothing is wrong with the address, I double checked it and resent him the addressHe told me he tried to update the address but he couldn't do it, so he was escalating itAfter a while of not hearing from the "management" he escalated the issue to, I asked for the order to be canceled and a refund to be issued On December ***, I asked them about why I still had not gotten my refundIan did not have an answer for me, and escalated it to management As of January ***, two months after the initial order, I still have not gotten a refund or had the product sent to meIan and the team at HIllflint have stop
I placed an order on the [redacted] of December (order # [redacted] ), and Hillflint notified me that the order would ship on Dec *** However, it didn't ship until the [redacted] of December and thus, missed Christmas I contacted customer service and asked for a refund of the $shipping charge, since they did not ship by the date they promised me Instead of refunding the $10, Hillflint offered a 15$ credit to [redacted] I told Hillflint a credit to their site was not what I wanted as I had not plans to purchase anything further from them, and I received no further response
I ordered a sweatshirt from this company online November ***After paying $extra for shipping, I expected it to ship pretty quicklyFive days later, when the order still hadn't shipped, I emailed customer service to ask why it hadn't shipped and when it was expected toThey told me that it was "stuck in the warehouse" and something was wrong with my shipping addressNothing is wrong with the address, I double checked it and resent him the addressHe told me he tried to update the address but he couldn't do it, so he was escalating itAfter a while of not hearing from the "management" he escalated the issue to, I asked for the order to be canceled and a refund to be issued On December ***, I asked them about why I still had not gotten my refundIan did not have an answer for me, and escalated it to management As of January ***, two months after the initial order, I still have not gotten a refund or had the product sent to meIan and the team at HIllflint have stop
I ordered a Pitt sweater on order number [redacted] it was not delivered to my address I had reached out via the customer service emailI received an email that said the package was delivered however it was never deliveredWhen you track the package it says it was returned to senderWhen I reached out they asked for the tracking number and order number and said they would send a replacement sweaterI then keep getting emails that they are going to close my complaint ticket but they have still not sent me a sweaterI have been charged over dollars and it has been over a month and I still have not received my orderI have sent them numerous emails and have gotten nothing resolvedAt this point I would like a full refund for this order
Hillflint Inchas not given me a refund for a cancelled order for more than monthsHere's the timeline: In April 2018, I paid for and ordered a sweater from Hillfint because my university's student council promoted a custom sweaterThe sweater was promised to be delivered in Summer In August 2018, Ian from Hillflint sent me an email saying that production had been delayed and that they could not ship the sweater until November Ian said that I could "Cancel the order for a full refund." So I canceled my order and asked for a full refundOn the same day that I received that email, I replied by saying I want to cancel my order and want a full refundIt is now the end of NovemberI have sent several emails to IanHe never responded to meI still have not received a refund and have not heard from HillflintHillflint made three mistakes here: (1) failed to ship product on time, (2) failed to honor their promise of a full refund, and (3) failed to provide any customer service over the past three monthsStay away from this companyI'm still trying to get my refund more than three months later
We placed an order with Hillflint on 12/ [redacted] and have not received any response on our order despite contacting customer service via email and phone Our credit card was charged immediately upon ordering the item on 12/**
I ordered a sweatshirt from this company online November ***After paying $extra for shipping, I expected it to ship pretty quicklyFive days later, when the order still hadn't shipped, I emailed customer service to ask why it hadn't shipped and when it was expected toThey told me that it was "stuck in the warehouse" and something was wrong with my shipping addressNothing is wrong with the address, I double checked it and resent him the addressHe told me he tried to update the address but he couldn't do it, so he was escalating itAfter a while of not hearing from the "management" he escalated the issue to, I asked for the order to be canceled and a refund to be issued On December ***, I asked them about why I still had not gotten my refundIan did not have an answer for me, and escalated it to management As of January ***, two months after the initial order, I still have not gotten a refund or had the product sent to meIan and the team at HIllflint have stop