Sign in

Hilliard Dry Cleaners, Inc.

Sharing is caring! Have something to share about Hilliard Dry Cleaners, Inc.? Use RevDex to write a review
Reviews Hilliard Dry Cleaners, Inc.

Hilliard Dry Cleaners, Inc. Reviews (15)

Good Morning, After looking into this account, Our records show that the cooler on the account was never removedThey had the cooler installed on 10/13/ We will remove the cooler from the account as a courtesy and issue a $credit.Thanks , Krissy

Good Morning, We spoke to *** yesterday 11/2/and advised him that his refund will be sent out in the mail today 11/3/He should receive it sometime next weekThe refund is in the amount requested of $40.51. If you have any questions please let me
know. Thanks, *** ***

Good Morning,This issue has been resolved between our sales rep Keith L*** and *** has decided to stay with Crystal RockIf *** has any further concerns, he can contact Latoya J*** at *** *** ***

Complaint: ***
I
am rejecting this response because:The cooler was removed and replaced by the driverCrystal Rock should have records of itWe were told by a customer service representative from crystal rock that it was replaced in not 2006, and on my invoices it doesn't break down that I have coolers it just says the rental fee, which was $If the invoice said I had two coolers I would have caught this years ago,and would have said something sooner$does not make up for the amount they actually owe us, and they still have not picked up the cooler or water jugs when we cancelled our account with them on 11/12/They said they would get back to us, which they have failed to do, and they are still charging us a rental fee to this dayThis is not acceptable, or legal, we have also contacted the attorney general on this matter.
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Although interesting how it took this action to make something happen
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you very much I appreciate that very much, we will contact you when the check comeshave happy holidays!
Sincerely,
*** ***

Unfortunately, we can not restore her service with our companyShe is never satisfied with, what we deem, is over and beyond what would a reasonable customer would expect and her communication to us is manic and an invasive disruption to our daily business operations *** ***VP
OperationsCrystal Rock, LLC

Good Morning,Crystal Rock has given a credit in the total of $ 6.24 for 1 bottle of water. If [redacted] has any further questions please have her contact Latoya J[redacted] at [redacted]. I also called [redacted] and left her a message to go over her account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Please send notice to company I have been with them 20 years or more. Never had trouble until past year.
Sincerely,
[redacted]

Good Afternoon, This customer has been a problem customer since he started with us. Basically never happy. We removed his equipment on Friday 4/10 & we gave him a credit of $30.70. This leaves him with a 0.00 balance.If you have any questions please let me know.[redacted]...

[redacted]

From: [redacted]...

[redacted]] Sent: F[redacted] To: M[redacted] Subject: RE: [redacted]   Madelyn   Per our conversation earlier, regarding [redacted] it looks like the refund check went out with our 5/16 batch.  We have no record of it being cashed as yet..  Please see below the check info From: [redacted]] [redacted]
[redacted]
[redacted]

Good Afternoon, We are willing to meet [redacted] half way & credit her account $750.00. She does not have any records proving we removed her equipment. We have records showing we installed the cooler. Please do not hesitate to contact me with any questions. Thanks , Krissy

I have instructed the sales rep Brian reach out to Rosa and resolve today.    Brian and Rosa did come to a resolution and a credit has been issued.   This should be all set and this was an opportunity to coach the sales rep.

Good Morning, We value your business even though you are no longer a customer of ours so we will go ahead and credit you the full $1500.00. Your monthly statement is not itemized for Equipment so you would not see it separated, only together. I will issue the full refund & have a check issued asap. Hopefully in the future you will give Crystal Rock another chance. Have a great Holiday. Krissy

Complaint: [redacted]
I am rejecting this response because:The Attachment was about concrete being poured and was not my complaint. I believe you sent me the wrong response from the wrong company. No idea what it was
Sincerely,
[redacted]

Check fields!

Write a review of Hilliard Dry Cleaners, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Hilliard Dry Cleaners, Inc. Rating

Overall satisfaction rating

Add contact information for Hilliard Dry Cleaners, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated