Hilliard Lawn & Garden, LLC

The customer came into the store with a belt and the part number on the belt was 754-04139. He said he needed a new one.  He was sold a 954-04139 which is the same belt.  Cub Cadet changed the beginning number on parts from a 7 to a 9.  He was sold exactly what he came in...

for.  The customer did not have the model and serial number of the machine he was working. I have no way of helping this customer without a model and serial number to see if he has the correct belt for his machine.  If the belt he replaced was the original belt, the machine should work fine as long as the belt is installed correctly.  Since we did not install the belt and only sold him the belt he asked for, it is impossible to help him without more information.

I'm sorry Mrs. [redacted] feels she has been charged a hidden fee.  The Sears mower was brought into our shop for repair and we were asked to give an estimate.  Mrs. [redacted] was given an estimate and decided not to fix the machine.  Our labor rate is $75.00 an hour and is clearly posted in the store.  The mechanic took the time to diagnose the problem and that is what she was charged for.