Hillock Family Dental

I am rejecting this response because:they said they would honor it but also said they want to rebuttal it so which is it , this should show you this is the problem we have been dealing with , this was a raffle prize that I won and paid for tickets

Hello,                Our office received a phone call from [redacted] in regards to a complaint filed against us. We have decided to take care of the complainant and honor the gift certificate; even though we feel the gift...

certificate was a stolen item from years ago. How do we go about re-buttaling  this claim? Thank you for your help. Hillock Family Dental[redacted]