Hill's Cleaners

hill's cleaners did not improve the condition of my bags, wallet, and luggage caused by water damage on/in my property. the ** wallet still has green mildew in the change pocket; this item is still bloated as a result of damage. the [redacted] weekender luggage piece remains stained and, more importantly, whatever chemicals hill's cleaners used caused the exterior fabric of the luggage to dry out, causing warping. as a result the exterior fabric is now puckering. aside from the mildew smell and interior staining, hill's cleaners returned my luggage this second time in far worse condition than when they originally received it. all the items I surrendered for cleaning as returned to me a second time) resulted in unsatisfactory resurrection. all items still wreak of mildew, bloating, and over use of cleaning products. the mirror of which I and hill refer was not in the correct bag or anywhere else to be found. I checked every possible place. if hill is going to lie about his inferior job performance, of what else will he purger himself. as a result of the extensive damage caused by the water leak and the amount of time these item remained in the foul manner of this environment, THEY SHOULD HAVE BEEN DEEMED UNSALVAGEABLE. [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

TO WHOM MAY CONCERN.MRS. [redacted] SUFFERED WATER DAMAGE TO HER HOME. SHE HIRED A PUBLIC ADJUSTER TO REPRESENT HER IN A RESULTING INSURANCE CLAIM AGAINST HER INSURANCE COMPANY. PART OF THE CLAM WAS DAMAGE TO THE NOTED HANDBAGS AND BAGS. SINCE THEY WERE EXPENSIVE LEATHER BAGS, HILLS CLEANERS WAS...

REFERRED IN TO TRY TO RESTORE THE BAGS. I CHARLES D. HILL JR. MET WITH MRS. [redacted] (12/1/2015), AT HER HOME TO EXAMINE THE BAGS. IN MY OPINION, I FELT AS THOUGH THE BAGS COULD BE RESTORED. THERE WAS ONE BAG THAT WAS TO DAMAGED AND NO ATTEMPTS WERE MADE ON THAT BAG. AT THIS TIME MRS[redacted] CONTRACTED HILL CLEANERS TO RESTORE THE BAGS. HILL's CLEANERS ATTEMPTED TO RESTORE THE BAGS-IN MY OPINION MOST OF THE BAGS RESPONDED WELL TO OUR ATTEMTS. MRS. [redacted] OPINION WAS DIFFERENT THAN MINE.THE DAMAGE MRS.[redacted] WAS REFERRING TO WAS THE RESULT OF THE WATER DAMAGE SHE SUFFERED. HILL's CLEANERs GREATLY IMPROVED THEIR CONDITION AND RESTORED MANY OF THEM TO A USEABLE CONDITION. IN REGARDS TO MRS. [redacted] CLAIM THAT WE Removed A PRICE TAG FROM ONE OF THE HANDBAGS WE HAD TO, TO RESTORE THE BAG. THE MIRROR THAT MRS. [redacted] CLAMS IS MISSING IS ACTUALLY TETHERED TO THE HANDBAG AND CAN NOT BE REMOVED. MOST LIKELY IT'S INSIDE THE BAG OUT OF SIGHT.MRS. [redacted] HAD A WATER LOSS AND FILED AN INSURANCE CLAIM. IT'S MY UNDERSTANDING THAT IF THE BAGS DID NOT RESTORE TO HER SATISFACTION THAT THE INSURANCE COMPANY WAS GOING TO REIMBURSE HER FOR THESE BAGS. I SUPPLIED HER PUBLIC ADJUSTER WITH ALL THE PROPER DOCUMENTATION INCLUDING PHOTGRAPHS TO SUPPORT HER CLAIM. HILL'S CLEANERS ACTED IN A TIMELY, PROFESSIONAL MANNER TO THE BEST OF OUR ABILITIES To RESTORE MRS. [redacted] BAGS. MRS [redacted] CLAIM IS WITH HER INSURANCE COMPANY AND NOT  WITH HILL CLEANERS.SINCERELY,CHARLES D. HILL JR. GENERAL MANAGER

TO WHOM MAY CONCERN.MRS. [redacted] SUFFERED WATER DAMAGE TO HER HOME. SHE HIRED A PUBLIC ADJUSTER TO REPRESENT HER IN A RESULTING INSURANCE CLAIM AGAINST HER INSURANCE COMPANY. PART OF THE CLAM WAS DAMAGE TO THE NOTED HANDBAGS AND BAGS. SINCE THEY WERE EXPENSIVE LEATHER...

BAGS, HILLS CLEANERS WAS REFERRED IN TO TRY TO RESTORE THE BAGS. I CHARLES D. HILL JR. MET WITH MRS. [redacted] (12/1/2015), AT HER HOME TO EXAMINE THE BAGS. IN MY OPINION, I FELT AS THOUGH THE BAGS COULD BE RESTORED. THERE WAS ONE BAG THAT WAS TO DAMAGED AND NO ATTEMPTS WERE MADE ON THAT BAG. AT THIS TIME MRS[redacted] CONTRACTED HILL CLEANERS TO RESTORE THE BAGS. HILL's CLEANERS ATTEMPTED TO RESTORE THE BAGS-IN MY OPINION MOST OF THE BAGS RESPONDED WELL TO OUR ATTEMTS. MRS. [redacted] OPINION WAS DIFFERENT THAN MINE.THE DAMAGE MRS.[redacted] WAS REFERRING TO WAS THE RESULT OF THE WATER DAMAGE SHE SUFFERED. HILL's CLEANERs GREATLY IMPROVED THEIR CONDITION AND RESTORED MANY OF THEM TO A USEABLE CONDITION. IN REGARDS TO MRS. [redacted] CLAIM THAT WE Removed A PRICE TAG FROM ONE OF THE HANDBAGS WE HAD TO, TO RESTORE THE BAG. THE MIRROR THAT MRS. [redacted] CLAMS IS MISSING IS ACTUALLY TETHERED TO THE HANDBAG AND CAN NOT BE REMOVED. MOST LIKELY IT'S INSIDE THE BAG OUT OF SIGHT.
MRS. [redacted] HAD A WATER LOSS AND FILED AN INSURANCE CLAIM. IT'S MY UNDERSTANDING THAT IF THE BAGS DID NOT RESTORE TO HER SATISFACTION THAT THE INSURANCE COMPANY WAS GOING TO REIMBURSE HER FOR THESE BAGS. I SUPPLIED HER PUBLIC ADJUSTER WITH ALL THE PROPER DOCUMENTATION INCLUDING PHOTGRAPHS TO SUPPORT HER CLAIM. HILL'S CLEANERS ACTED IN A TIMELY, PROFESSIONAL MANNER TO THE BEST OF OUR ABILITIES To RESTORE MRS. [redacted] BAGS. MRS [redacted] CLAIM IS WITH HER INSURANCE COMPANY AND NOT  WITH HILL CLEANERS.
SINCERELY,
CHARLES D. HILL JR. G
ENERAL MANAGER