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Hills Pet Nutrition, Inc.

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Hills Pet Nutrition, Inc. Reviews (3)

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
 
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Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Hill's Pet Nutrtion, Inc.
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the...

Complaint:
[redacted]
Staff Member:
Response:
To Whom It May Concern: We initally received the consumer's complaint regarding our packaging on 11/19/14. At that time, we explained the changes that were taking place with our packaging. In addition, a coupon was offered to the consumer for his inconvenience. On 1/7/2015, we received a letter to our company President. I reached out to the customer personally on the following occasions, 1/7/15, 1/16/15 and 1/19/2015 via telephone leaving a message each time for the consumer to call me. After not being successful in reaching the consumer via telephone, I have written the customer a personal letter and enclosed a $25.00 check. This all being mailed on 1/30/2015. I will make a duplicate letter and enclose and additional check for $25.00 sending via certified mail.
Sent on: 2/26/2015 2:21:32 PM

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Hill's Pet Nutrition, Inc. Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff...

Member: Response: Hello, We have no record of the consumer contacting our Consumer Affairs department. If he could please contact me directly we certainly hope to resolve this situation to his full satisfaction. If he could please have copies of all of his food purchases it would be helpful to the situation. Thank you. Sent on: 2/9/2016 1:13:15 PM

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