Hillside K9 Academy Reviews (3)
Revdex.com,In response to the complaint issued on behalf of [redacted]. Ms. [redacted] was provided with the contract upon agreeing to have dog training for her White German Shepherd "Kenai". This agreement was signed and dated 5-23-14 by Ms. [redacted] and she was also...
Hillside K9 Academy is has been an amazing experience for myself, my wife and 2 children. [redacted] has taken in our golden retriever and done great work with him in his puppy stages. The company is very friendly, accommodating and trusting with my family and our dog. I would highly recommend their services to anyone looking for training or simply a place to board your dog. I have been around dogs, trainers and business in this area for a long time and I can tell you that this particular business is different from the rest. Their prices are fair and consistent with the market and the end result is fantastic.
Review: My name is [redacted] and I was diagnosed 3 years ago with Rheumatoid Arthritis and chronic pain. I have trouble sitting, standing more than 30 minutes and I am unable to lift or work. I am on complete disability. I went to this trainer to help with the training of my service dog to enable me to continue with my independence. My first paid private appointment was shared with another client without my permission (I paid for private)which took half the time away from myself and my dogs training. The following appointment which when scheduling and selecting a time I thought this was to be a standing appointment through-out the training, I was sadly mistaken. My second appointment my health was an issue which for obvious reasons, the training of my service dog, they were well aware of my health issues I called to cancel the day before being Thursday before. Friday t 9:15 I received a call asking if I was going to come to my session which I canceled 24 hours in advance which is pretty standard. Because of my health and the inability to work in the extreme heat and drive 20-30 minutes each direction, I asked to have appointments at my home and I would pay the difference. This is when I found out that they could not do this because of scheduling conflicts which I understood. The dates and times they attempted to offer did not work for me and I ask them to refund the difference. I understood that I canceled (because I could not walk for health reasons) and if they felt they needed to charge me for the appointment fine but I also wanted a discount for the non private first appointment when I paid for private. Because of the conflict with scheduling I asked for a refund of the remaining $255.00 and was told they do not refund money and with a NO Cancelation Policy I would not be getting my money back. I was told it was in the contract which when given to me I informed [redacted] (co-owner)I did not have my glasses and could not read it. I was never made aware of this policy! I want my $255.00 refunded.Desired Settlement: I only want the difference between what I paid $325.00 and what I used 2 appointment only one private full price would of been $70.00. I want my $255.00 refunded in full as I was never made aware of any policies otherwise and [redacted] the co-owner was aware could not see as I was very clear on that.
Hillside K9 Academy Rating
Description: Pet Training - Dog, Service Animals - Dogs, Pet Boarding & Kennels, Pet Grooming
Address: 874 N Industrial Drive, Camp Verde, Arizona, United States, 86322
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