Hillside Metal and Supply

From: Revdex.com of Metro Washington DC Date: Tue, May 9, at 8:AMSubject: Fwd: Complaint Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: [redacted] < [redacted] @ [redacted] .net>Date: Mon, May 8, at 8: PMSubject: Complaint ID [redacted] To: [email protected] Whom This May Concern,I finally received my security deposit from the Greystar Company on 5/8/Please consider this matter resolved and thanks so much for your help

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am not able to
accept the Company's response for the following reasons:
1) Despite numerous
attempts on my part, the Company never fulfilled their responsibilities under
Montgomery County's policies to clarify charges within 45 days of moving out.
Their message says "If they had contacted us we would have gladly
clarified the charges." However, we followed instructions issued by the
Company with no valid response (7 emails total). At no point did any
representative of the Company do anything to clarify these charges. To me, it
makes no difference who was contacted at the Company, someone should have been
able to field this question and provide an answer before March 28, 2016 (more
than 6 months after we moved out and 136 days past the County's deadline for
resolution of security deposit issues of 45 days). 
2) The carpet value
was incorrectly represented as $462.97 instead of $992. The invoice did not
list the actual value as required to be provided to tenants on page 11 of
the County's Guide "...the notice must contain a statement of the
costs actually incurred to repair that damage." Up until 3/28/16, the
value was never disclosed to us despite asking them to on 11/5/15 and numerous
other occasions to validate my calculation and correct their mistakes. 
3) Regardless of the
carpet value, the Company's calculation of the depreciated value of the carpet
is incorrect.  The MC move out guide very clearly states that carpet has
an expected life of 5 years. Our responsibility should have been $365.82 (1,152
days / 1,825 days multiplied by $992 Value). The apartment was rented 1,152
days and the 1,825 days represents the 5 year life for carpet per page 13 of
the MC Guide. Therefore, [redacted] overcharged us $97.15. Calculations
attached. 
4) The MC move out
guide very clearly states that blinds have an expected life of only 6 years.
The blinds installed in the apartment were not fancy by any means (plastic bladed shades) and I do not
understand how [redacted]'s company policy of charging full price for blinds
would trump the county's rules that the value should be depreciated. By saying in their response, "This is a
standard is only used for carpet and flooring. We do not pro-rate the life of
blinds as they can last as long as someone does damage them.", I believe
the Company just admitted to willingly breaking the County's rules for their
own profit. Our responsibility should have been $42.66 (1,152 days / 2,190
days multiplied by $90 value). The apartment was rented 1,152 Days and the
2,190 days represents the 6 year life for shades per page 13 of the MC Guide.
Therefore, [redacted] overcharged us $47.34. Calculations attached. 
The Montgomery County
Office of Landlord-Tenant Affairs (Attached as MC Move Out Guide is available
online at [redacted] )
Based on the Company's
response, I am confident that they overcharged me at least $144.50 ($97.15 for
carpet plus $47.34 for shades). Additionally, based on their delayed responses,
I believe they should be required to pay 10.5% ($73.50) interest as opposed to
the 9% ($63) originally calculated. However, as previously mentioned, the
County requirements state "It is important to comply with timeframe
requirements in handling the security deposit. A technical violation of
law could result in the forfeiture of the landlord’s right to withhold any
part of the security deposit." I believe their overcharges, complete lack of respect for a tenant attempting to correct them, and blatant disregard for the rules of the Montgomery County qualify as
more than a technical violation. The number of hours I have put into trying
to clear the debts wrongfully charged to me and obtain my security deposit is
absurd. Working in professional services, I would have charged more than the $700 deposit for this level of effort. Effort is was spent doing
the work that [redacted] should have done correctly in first place. Effort that
should have been validated after my first attempt to clarify the charges. At
this point I will not accept anything less than a full payment for
the security deposit and interest of $773.50. 
Regards,
[redacted]

Please note this as an attempt to satisfy a prior resident complaint. The former residents took a lease over from a prior resident who moved in back on 7/30/12. The lease dates we have on file for them is 7/30/2012 to 9/24/2015. When they moved out on 9/24/2015 we pro-rated the life of the carpet...

based on a 60 day life expectancy formula. The new carpet price is $992, however they were only charged $462.97 for 28 months left on the carpet life. This is a standard is only used for carpet and flooring. We do not pro-rate the life of blinds as they can last as long as someone does damage them.  There were other charges during the move out that are not mentioned in the complaint including stains on the kitchen cabinets and missing access items (1 missing key fob, 2 guest swimming pool passes).  With all these charges the file was sent to our Greystar receivables department to collect the $132.34 still owed for all the damages. I believe they have been in communication with the Accounts Receivables department, not the [redacted] at [redacted] Resident Services office. If they had contacted us we would have gladly clarified the charges. Please let us know if you need invoices and pictures of the damages and we will be happy to provide them.

From: Revdex.com of Metro Washington DC Date: Tue, May 9, 2017 at 8:29 AMSubject: Fwd: Complaint Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: [redacted] Date: Mon, May 8, 2017 at 8:05...

PMSubject: Complaint ID [redacted]To: [email protected] Whom This May Concern,I finally received my security deposit from the Greystar Company on 5/8/17. Please consider this matter resolved and thanks so much for your help.

From: Date: Wed, Aug 19, 2015 at 4:29 PMSubject: Re: CID [redacted]To: [redacted] Hi [redacted],This issue reported was resolved by both Mr. S[redacted] and Rajeet. The complain couldn't be resolved but they agreed to allow me to end my lease...

early providing only a 30 days notice and waiving the early move out fee. I will be vacating the apartment no later than 9.12.15. Thanks[redacted]