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Hillside Motors, Inc

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Hillside Motors, Inc Reviews (4)

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I just recived their responseWhen I paid the the one week they took two payments out of my account and at first refused to give memmy money backThey finally gave me the money backI told them that ive been having a difficult time with my working andni woukd TRY to pay the next friday and then proceed with a 75$ payment every weekI then recieved a letter in the mail from them telling me that a week will not catch up the accountThen they decided to call me asking me for a 345$ payment when I told them that im making payments amd im tryingThe man called me a week later telling memi needed to make a 345$ pay due at the close of business wednesday or they were sending it to collectionsI always kept them up to speed about my financial issuesi was making payments on the vehicle and they repoed the vehicle a week after I made a dollar payment and then told me I owed 345, in which I was confused becuase they would never send me a reciept

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

The owner of the business spoke with Revdex.com and gave the following response: After the customer bought the vehicle, she came in on 8/saying she was having overheating issuesThey told her to leave the vehicle so they could look at it, which she was unwilling to doThey made an appointment
for her for the next day to correct the issues, and told her not to drive the vehicle hot, because it would damage the motorThe customer did not show up the next day for the appointment they had scheduledShe later called around 8/and stated she was broken downThe company told her that if she brought the vehicle to them, they would fix itShe demanded they come get it, and they informed her they did not have a 24-hour towing service like some larger dealerships did, but if she towed the vehicle to them she would fix itHe said that he has not heard from her since then until she filed the complaintThe owner also stated that the customer purchased the vehicle as-is, and that any mechanical concerns that arise are her responsibility, but in the interest of good faith, they did offer to fix the vehicle multiple times, but when they did so, the customer was either unwilling to leave the vehicle to be fixed or to keep the appointment they scheduled for her, and they will not be refunding her for the vehicle

[redacted] is a copy of the payment history. As you notice days
to the right are days late. It was a new account. In our company policy we
state all payments are to be paid on time or to call us when late. We have
called and sent later notices several times. She made an agreement to pay $141
on 10-7...

then $75 a week til up to date. Which she did not do, she only paid
$100.42 and then did not make a payment on 10-14 that’s why we gave her til
10-19 to pay. She had someone make a payment on 10-7 to one of our employees
then someone else called and made a payment on 10-7 to one of our employees
then someone else called and made a payment to a different employee of ours. Which
after a phone call from her letting us know that she didn’t know the other
person had made a payment. We refunded her money back on 10-7. As you can see
she is $335.21 late in her first 7 payments. We spoke with her in advance and
let her know we needed payment by 10-19 which she did not do. We hope this
answers all your questions, if you have anymore please feel free to contact us
at 540-825-4962.

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Address: 1349 Orange Rd, Culpeper, Virginia, United States, 22701-3531

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