Sign in

Hillside Pools

Sharing is caring! Have something to share about Hillside Pools? Use RevDex to write a review

Hillside Pools Reviews (1)

Initial Business Response /* (1000, 5, 2016/05/09) */
Contact Name and Title: *** *** OWNER
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@HILLSIDEPOOLS.COM
Mrs*** signed a contract to install a small poolShe did deposit and payment on poolAs we were getting everything in order
with permits, the pool was delivered to my shop in anticipation of installingWhile this was going on, she told me her dad passed away and she could no longer do the pool because there was un-paid property taxes on home she was living in and needed to pay that instead of pool projectSo she cancelled project to lack of funds
We discussed options on how to resolve monies paid and I told her I could not send pool back to factory for a refund, but would try to sell her pool to another customer and reimburse her what was fair and reasonable considering she cancelled contract after pool was delivered to my shopShe recently contacted the factory herself and was also told there was nothing they could do for her, this pool was custom made for her
I have been storing this pool for almost years at ZERO charge to Mrs***It is still in my yard taking up room that I can use for my own equipment
I never told her I would be able to give her a full refund, just that I would do my best to get her something back when I was able to sell itAt this point, I have not been able to sell itIt is still here; she is welcome to have it hauled out at any timeWe are here Monday - Friday 9am - 4pm
She is in breach of contract, but I never pursued legal action against herI did not want to make anything hard for her as she was dealing with personal issues and she is a sweet lady
I understand it wasn't her fault that she had to cancel job, it was an unfortunate circumstance that she had to deal with
I have made zero money on this pool/contract, what she paid was for shell, and transportation to my shop from the factory and nothing else
In closing; I can't return shell to Viking; she is welcome to come get itShe is in breach of contract; I have those documents to provide if requestedI've been storing her pool at no cost to her thus far
Initial Consumer Rebuttal /* (3000, 12, 2016/06/10) */
This case is far from being resolvedContractor refuses to refund meHe wants me to pick up a pool he says is mineThis pool won't fitAnd where are the permits? Nothing was done and I should be repaid what I paid him
Final Business Response /* (4000, 14, 2016/06/10) */
Mrs*** signed a contract for a Viking Fiberglass Pool shellBased on her contract (attached to this case) - She only paid for city permits/plot plans and the cost of the shellShe DID NOT pay for excavation, installation or equipment what-so-ever
Mrs*** herself cancelled the contract due to lack of fundsShe stood in our office and explained that she had unpaid property taxes on her father's home she inherited, so she could not install the pool
Mrs*** contacted Viking fiberglass pools two years after cancelling the contract, asking for a refund on her custom made pool shell- THEY REPLIED THAT THEY DON'T ACCEPT RETURNS(These are custom built pools)
Today we read the notes from Mrs*** stating "where are the permits?" In response: I will attach a copy of the receipt from the city and the check that I paid for her permits
Also attached the receipt and shipment confirmation on the pool shell
I have also attached email correspondence that Mrs*** responded to this past week(confirming she received our emails)
Mrs*** paid for permits and a pool shellShe HAS NOT paid for us to install this pool at her home, per her contract attached
Hillside Pools has done all that we have been paid for
MrsPrseley paid for permits, we in return paid the city for permits- check copy attached
We were paid for "pool shell" and we purchased her pool shell and had it trucked to my shop until she was ready for install- shipment confirmation attached
We were in the permit phase, getting the easement clearance from Southern California Edison when Mrs*** decided to cancel the installation
There is no refund due to Mrs***She paid for a pool shell, and it is here at my yard located at Compton Ave, Corona - The same place she came to sign the contracts and to cancel the installationShe is welcome to have it picked up from my office during business hours
To this date, we have not charged Mrs*** to store this pool shell at our yard (years now.) She had hard times with her father passing away, so we never filed legal actions against her for breaking her contract with usThis pool is taking up approximately 10'x20' of my yard, storage space that I could be using for my own equipment
IN CLOSING:
Mrs*** paid for a non refundable pool shellThis is a CUSTOM FIBERGLASS backyard pool, not a blow up pool and not a vinyl linerShe will need to make arrangements to come pick it up at our office during business hours
No refund is due

Check fields!

Write a review of Hillside Pools

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Hillside Pools Rating

Overall satisfaction rating

Address: 1955 Compton Avenue, Corona, California, United States, 92881

Phone:

Show more...

Web:

This website was reported to be associated with Hillside Pools.



Add contact information for Hillside Pools

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated