I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received the $yet and I have a new mailing address [redacted] [redacted] Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find it not to be what I anticipated, but will accept I would also like to clarify that I know that the stud was broken else- where and never accused AJI of that I also called a Honda Dealership and spoke with a technician The conversation indicated that the stud replacement could take an hour and the ABS sensor should not have broken, because of the age and mileage of the vehicle "Wear and tear" should not have been an issue at this point and time I am not one to complain, but RIGHT IS RIGHT AND WRONG IS WRONG I have no intention of visiting this establishment again and will not recommend it to anyone I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** I did not verbally abuse anyoneThe car has since been wreckedThanks alot!
Hello,
Mrs
*** came to our shop on Wednesday 07/08/and spoke to ***
about the tires she had orderedAt that time she was informed the
tires had not came in yet and that *** was no longer with the
companyShe informed *** that she had ordered four "Michelin
A Plus" tires in
the size of 215/70/Rand that a wheel lug
stud on the front driverside of her Honda CR-V AWD
needed to be replaced*** informed her that she would have them
put on for her once they came in and would call her to let her know
when the vehicle was readyUpon checking the orders for that day it
was
discovered that the tires ordered were A Plus not MichelinAt this
time *** did contact Mrs*** to let her know that the tires
were not the brand that she expectedMrs*** told *** that
she still wanted the tires even though they were A Plus instead of
Michelin
With
this particular vehicle in order to change a wheel lug stud the whole
spindle assembly must be removedPictured below is the setup for
this vehicle
As
you can see in this picture there is no easy access to the wheel lug
stud and several parts must come off in order to gain accessThis
process takes time since you do not want any parts to break during
the repairsMrs*** was only charged for two hours
of labor when in fact it took longer to get the wheel lug
stud
replacedIn the process the ABS Sensor(Wheel Speed Sensor) had to be
disconnected and it did breakHowever,
these sensors tend to become brittle as a result of fatigue from road
vibration and/or steering maneuversThe
ABS Sensor(Wheel Speed Sensor)
broke
as a
result of wear on
this partThe
mechanic took every percaution possible to prevent any parts from
breakingUnfortunately,
due to the ABS Sensor(Wheel
Speed Sensor)
being brittle it
breaking was unavoidable
The
owner never recieved any calls or messages from Mrs***We are
not sure what number she was calling or where she got itHer calls
were
not recived and that is why he never returned the calls
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On 07-08-15, I did leave my vehicle at AJI, trusting that I would be treated fairly and honestly I was told that I would be taken care of At that time, I asked to be called if there where any problems Around 3:that afternoon I was called and told that the tires were being put on, but the mechanic was having a little trouble getting the broken stud out There was no mention of any additional fees At 4:50, I called the shop and was told that the mechanic was still working on my vehicle At that point, I told the representative that I was on my way to pick up my vehicle; "put on the tire, leave the stud alone." When I arrived at the shop with my co-worker, I was then informed that the tires were not "Michelin" (no manufacturer was given) and that the stud had been removed and that the tire was being put on as we spoke I was also informed that I was being charged for hours labor ($100) and the ABS sensor ($35) I was speechless and so was my co-worker, since she had recommended AJI.I was unable to download the picture submitted, but I still feel strongly that I was treated unfairly, and did not know until I researched the tires, that they were Chinese manufactured Consumer Reports does not even recommend Chinese manufactured tires The representative told me that the owner come in after shop hours I found his phone number on his web page I called *** on two occasions and left one message that there was a problem The calls are still on my cell phone (07-10-15).I am definitely not pleased with the owners response
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Did receive the refund.Regards,
*** ***
I do apologize for the inconvenience however, we would have been happy to take a look at the tires for the customer had he been willing to cooperate with usWhen the customer called in to issue his complaint he was verbally abusive and the representative did disconnect the callWe dispose of any
and all tires that are left with us due to leaks or defects and do not put them on another vehicle
I do apologize for
any inconvenience however [redacted] did make 100% Mrs. [redacted] was aware
that the tires were not "Michelin" and were in fact "A Plus" before work
even began on the vehicle. She was given the option of us returning
the tires since they were not what she was expecting. She advised
[redacted] that it would be fine and to go ahead and put the tires on.
We will refund her for the broken part in the amount of $35.00 even
though it broke due to normal wear and tear on the part. However the
labor charges for replacing the stud are valid. We did not break the
stud, it was already broken when the vehicle was brought to us and we
had to tie up our bay for most of the day in order to fix her
vehicle. We were more than fair with her on the labor charges since
we actually worked on it for longer than she was charged for.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find it not to be what I anticipated, but will accept. I would also like to clarify that I know that the stud was broken else- where and never accused AJI of that. I also called a Honda Dealership and spoke with a technician. The conversation indicated that the stud replacement could take an hour and the ABS sensor should not have broken, because of the age and mileage of the vehicle. "Wear and tear" should not have been an issue at this point and time. I am not one to complain, but RIGHT IS RIGHT AND WRONG IS WRONG. I have no intention of visiting this establishment again and will not recommend it to anyone. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received the $35 yet and I have a new mailing address. [redacted]
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received the $yet and I have a new mailing address [redacted] [redacted] Regards, [redacted] ***
Thank you Mrs [redacted] for the address I will now be able to get the $to youHave a great day
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find it not to be what I anticipated, but will accept I would also like to clarify that I know that the stud was broken else- where and never accused AJI of that I also called a Honda Dealership and spoke with a technician The conversation indicated that the stud replacement could take an hour and the ABS sensor should not have broken, because of the age and mileage of the vehicle "Wear and tear" should not have been an issue at this point and time I am not one to complain, but RIGHT IS RIGHT AND WRONG IS WRONG I have no intention of visiting this establishment again and will not recommend it to anyone I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** I did not verbally abuse anyoneThe car has since been wreckedThanks alot!
Hello,
Mrs
*** came to our shop on Wednesday 07/08/and spoke to ***
about the tires she had orderedAt that time she was informed the
tires had not came in yet and that *** was no longer with the
companyShe informed *** that she had ordered four "Michelin
A Plus" tires in
the size of 215/70/Rand that a wheel lug
stud on the front driverside of her Honda CR-V AWD
needed to be replaced*** informed her that she would have them
put on for her once they came in and would call her to let her know
when the vehicle was readyUpon checking the orders for that day it
was
discovered that the tires ordered were A Plus not MichelinAt this
time *** did contact Mrs*** to let her know that the tires
were not the brand that she expectedMrs*** told *** that
she still wanted the tires even though they were A Plus instead of
Michelin
With
this particular vehicle in order to change a wheel lug stud the whole
spindle assembly must be removedPictured below is the setup for
this vehicle
As
you can see in this picture there is no easy access to the wheel lug
stud and several parts must come off in order to gain accessThis
process takes time since you do not want any parts to break during
the repairsMrs*** was only charged for two hours
of labor when in fact it took longer to get the wheel lug
stud
replacedIn the process the ABS Sensor(Wheel Speed Sensor) had to be
disconnected and it did breakHowever,
these sensors tend to become brittle as a result of fatigue from road
vibration and/or steering maneuversThe
ABS Sensor(Wheel Speed Sensor)
broke
as a
result of wear on
this partThe
mechanic took every percaution possible to prevent any parts from
breakingUnfortunately,
due to the ABS Sensor(Wheel
Speed Sensor)
being brittle it
breaking was unavoidable
The
owner never recieved any calls or messages from Mrs***We are
not sure what number she was calling or where she got itHer calls
were
not recived and that is why he never returned the calls
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On 07-08-15, I did leave my vehicle at AJI, trusting that I would be treated fairly and honestly I was told that I would be taken care of At that time, I asked to be called if there where any problems Around 3:that afternoon I was called and told that the tires were being put on, but the mechanic was having a little trouble getting the broken stud out There was no mention of any additional fees At 4:50, I called the shop and was told that the mechanic was still working on my vehicle At that point, I told the representative that I was on my way to pick up my vehicle; "put on the tire, leave the stud alone." When I arrived at the shop with my co-worker, I was then informed that the tires were not "Michelin" (no manufacturer was given) and that the stud had been removed and that the tire was being put on as we spoke I was also informed that I was being charged for hours labor ($100) and the ABS sensor ($35) I was speechless and so was my co-worker, since she had recommended AJI.I was unable to download the picture submitted, but I still feel strongly that I was treated unfairly, and did not know until I researched the tires, that they were Chinese manufactured Consumer Reports does not even recommend Chinese manufactured tires The representative told me that the owner come in after shop hours I found his phone number on his web page I called *** on two occasions and left one message that there was a problem The calls are still on my cell phone (07-10-15).I am definitely not pleased with the owners response
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Did receive the refund.Regards,
*** ***
I do apologize for the inconvenience however, we would have been happy to take a look at the tires for the customer had he been willing to cooperate with usWhen the customer called in to issue his complaint he was verbally abusive and the representative did disconnect the callWe dispose of any
and all tires that are left with us due to leaks or defects and do not put them on another vehicle
I do apologize for
any inconvenience however [redacted] did make 100% Mrs. [redacted] was aware
that the tires were not "Michelin" and were in fact "A Plus" before work
even began on the vehicle. She was given the option of us returning
the tires since they were not what she was expecting. She advised
[redacted] that it would be fine and to go ahead and put the tires on.
We will refund her for the broken part in the amount of $35.00 even
though it broke due to normal wear and tear on the part. However the
labor charges for replacing the stud are valid. We did not break the
stud, it was already broken when the vehicle was brought to us and we
had to tie up our bay for most of the day in order to fix her
vehicle. We were more than fair with her on the labor charges since
we actually worked on it for longer than she was charged for.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find it not to be what I anticipated, but will accept. I would also like to clarify that I know that the stud was broken else- where and never accused AJI of that. I also called a Honda Dealership and spoke with a technician. The conversation indicated that the stud replacement could take an hour and the ABS sensor should not have broken, because of the age and mileage of the vehicle. "Wear and tear" should not have been an issue at this point and time. I am not one to complain, but RIGHT IS RIGHT AND WRONG IS WRONG. I have no intention of visiting this establishment again and will not recommend it to anyone. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you Mrs [redacted] for the address I will now be able to get the $35 to you. Have a great day.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received the $35 yet and I have a new mailing address. [redacted]
Regards,
[redacted]