Hilltop Market

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear [redacted] , We received a letter from the Revdex.com and were in absolute disbelief regarding the experience you described on June 7, Of our nine years in business, we have rarely received complaints, especially of this magnitude, nor have we ever been contacted by the Revdex.com.We're deeply apologize for the grief you felt over this situationWe spoke to this particular employee to find out what in the world happenedWe do not have permission from him to speak on his behalf and due to employee privacy issues, we have to be very sensitive in how we handle this issue but we really wanted to let you know how sorry we are about your experienceFor us, he's been an amazing employee who has been warm, caring and compassionate Clearly, your experience did not reflect what we know and expect of him.We are completely focused on excellent customer service and would like to make this up to youWe would like to offer you a $certificate to our storeWe take enormous pride in exceptional customer service and would like to show you that an experience like what you described is something that would never be acceptable at our place of businessOf course we're not, at all, discrediting your statements We just really hope there is something we can do to make you feel better about our store We strive to bring joy and competency to the experience of our customers as well as serve the families in our community.Please feel free to reply to this email or to contact me on my personal cell number at [redacted] to discuss Or you can schedule a time to talk with us in person We thank you for your time.Sincerely, [redacted] ***, Owner

I would like my small refund of items purchased and to this be reported to Revdex.com for information purposesThanks

Dear [redacted],We received a letter from the Revdex.com and were in absolute disbelief regarding the experience you described on June 7, 2015. Of our nine years in business, we...

have rarely received complaints, especially of this magnitude, nor have we ever been contacted by the Revdex.com.We're deeply apologize for the grief you felt over this situation. We spoke to this particular employee to find out what in the world happened. We do not have permission from him to speak on his behalf and due to employee privacy issues, we have to be very sensitive in how we handle this issue but we really wanted to let you know how sorry we are about your experience. For us, he's been an amazing employee who has been warm, caring and compassionate.  Clearly, your experience did not reflect what we know and expect of him.We are completely focused on excellent customer service and would like to make this up to you. We would like to offer you a $50 certificate to our store. We take enormous pride in exceptional customer service and would like to show you that an experience like what you described is something that would never be acceptable at our place of business. Of course we're not, at all, discrediting your statements.  We just really hope there is something we can do to make you feel better about our store.  We strive to bring joy and competency to the experience of our customers as well as serve the families in our community.Please feel free to reply to this email or to contact me on my personal cell number at [redacted] to discuss.  Or you can schedule a time to talk with us in person.  We thank you for your time.Sincerely,[redacted], Owner

Dear [redacted], font-family: arial, sans-serif;">We received a letter from the Revdex.com and were in absolute disbelief regarding the experience you described on June 7, 2015. Of our nine years in business, we have rarely received complaints, especially of this magnitude, nor have we ever been contacted by the Revdex.com.We're deeply apologize for the grief you felt over this situation. We spoke to this particular employee to find out what in the world happened. We do not have permission from him to speak on his behalf and due to employee privacy issues, we have to be very sensitive in how we handle this issue but we really wanted to let you know how sorry we are about your experience. For us, he's been an amazing employee who has been warm, caring and compassionate.  Clearly, your experience did not reflect what we know and expect of him.We are completely focused on excellent customer service and would like to make this up to you. We would like to offer you a $50 certificate to our store. We take enormous pride in exceptional customer service and would like to show you that an experience like what you described is something that would never be acceptable at our place of business. Of course we're not, at all, discrediting your statements.  We just really hope there is something we can do to make you feel better about our store.  We strive to bring joy and competency to the experience of our customers as well as serve the families in our community.Please feel free to reply to this email or to contact me on my personal cell number at [redacted] to discuss.  Or you can schedule a time to talk with us in person.  We thank you for your time.Sincerely,[redacted], Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: Went to Hilltop Market morning of Sunday June 7th around 10:30am to pick up a pack of Beef Stew for my father in law. I searched all aisles and could not locate it. I than reached in my purse, pulled out my phone and called my husband to tell him I could not locate it and would have to go somewhere else, I than looked up and noticed it on the top shelf. Grabbed 1 more item and paid. Man was very kind to me. Pulled out of my parking spot and started to drive off when a man runs to my car (passenger side) waiving his arms at me. I thought I was about to be attacked or robbed with the way the man approached my vehicle. I than noticed it was the man from the register. I rolled down my window and asked what happened? He stuck his head in my window and said" what did you steal from me"? I was in shock! I said what are you talking about? He said " you know what I'm talking about, you stole a jello from me". He than pulled my purse that was on the passenger seat and started to go threw it. I am a mom of two, I always carry with me baby food, pacifier and a drink. He touched my baby's pacifier and than pulled out her jar of baby food that was already open. He said this is what you took from me! I said that is my baby's food! He began to mock me by saying " yea sure it is". I said I'm going to pull over, go inside and I'm calling the police.So many things could have happened as I felt threatened. I am glad I didn't push the gas and accidentally hit someone crossing or crash my car into another. This has caused a lot of stress and anxiety.I called my husband who arrived within 3 minutes (we live around the corner). The man showed us video of what he thought was originally stealing and said he was wrong about the stealing. I told him my issue with him was invading my privacy and it was illegal. He said he didn't think it was and the cops wouldn't do anything if I called them. He again touched my purse 2 times in the store after I told him not too.Desired Settlement: Settlement

Consumer

Response:

I would like my small refund of items purchased and to this be reported to Revdex.com for information purposes. Thanks

Business

Response:

Dear [redacted],We received a letter from the Revdex.com and were in absolute disbelief regarding the experience you described on June 7, 2015. Of our nine years in business, we have rarely received complaints, especially of this magnitude, nor have we ever been contacted by the Revdex.com.We're deeply apologize for the grief you felt over this situation. We spoke to this particular employee to find out what in the world happened. We do not have permission from him to speak on his behalf and due to employee privacy issues, we have to be very sensitive in how we handle this issue but we really wanted to let you know how sorry we are about your experience. For us, he's been an amazing employee who has been warm, caring and compassionate. Clearly, your experience did not reflect what we know and expect of him.We are completely focused on excellent customer service and would like to make this up to you. We would like to offer you a $50 certificate to our store. We take enormous pride in exceptional customer service and would like to show you that an experience like what you described is something that would never be acceptable at our place of business. Of course we're not, at all, discrediting your statements. We just really hope there is something we can do to make you feel better about our store. We strive to bring joy and competency to the experience of our customers as well as serve the families in our community.Please feel free to reply to this email or to contact me on my personal cell number at [redacted] to discuss. Or you can schedule a time to talk with us in person. We thank you for your time.Sincerely,[redacted], Owner

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,