Hilltop Medical Clinic

Dear Sir, you told me you worked with Insurances all dayIn doing so it seems likely you would know most insurances have deductibles and what this meansCertainly if something is completely free that would be very different than at our clinic since we are not affiliated financially with themThe person who told you everything would be covered is correct, the office visit, x-ray would be covered-meaning it is accepted by the insurance as a covered item or charge, however your particular insurance required you to pay per year a deductibleStaff knows all insurances are different and to actually say "you won't have to pay a thing" is something all staff are required not to say since it is falseI am sorry that your understanding of what the person said was incorrectWe take patient care very seriously, and try to consider every patient a priorityWe couldn't change what happened and why I gave you a $discount off your bill and listened while you proceeded to speak your mind

Dear Sir, you told me you worked with Insurances all dayIn doing so it seems likely you would know most insurances have deductibles and what this meansCertainly if something is completely free that would be very different than at our clinic since we are not affiliated financially with themThe
person who told you everything would be covered is correct, the office visit, x-ray would be covered-meaning it is accepted by the insurance as a covered item or charge, however your particular insurance required you to pay per year a deductibleStaff knows all insurances are different and to actually say "you won't have to pay a thing" is something all staff are required not to say since it is falseI am sorry that your understanding of what the person said was incorrectWe take patient care very seriously, and try to consider every patient a priorityWe couldn't change what happened and why I gave you a $discount off your bill and listened while you proceeded to speak your mind

Terrible service. I phoned to make an appointment for my sick 4 month old, when I said three weeks was too long to wait the receptionist hung up the phone. It's really unfortunate my family doctor has moved offices to here. The receptionist was very unhelpful and unable to understand why three weeks is too long to see a doctor when you have a baby who is sick.