The
only reason why we ever brought our 2004 Explorer to Hilltop automotive in
the first place was because before we had to have the Explorer towed to a
repair shop due to a simple coolant leak, we contacted AAA Membership services
and AAA roadside Assistance to request a tow from AAA. AAA strongly
sold us on the idea of taking the Explorer to a AAA approved repair
facility because they are the only ones that would protect us with
guaranteed repairs and the only repair facilities that offer a 2 year/
24 month warranty [redacted]SEE HILLTOP INVOICE PAGE 2 WITH HILLTOPS WARRANTY[redacted] that guarantees their repairs to be be proper repairs
and guaranteed to be fixed correctly the first time. Nathan, Damien,
Arturo, and John with Hilltop Tire & Automotive all confirmed before
they ever began to work on destroying our explorer that indeed they do
offer this 2yr/24,000 Warranty. This has confirmed by their invoice page 2. [redacted]Please also see AAA Warranty Documents proving that we are telling the 100% ABSOLUTE TRUTH that AAA does indeed offer this warranty for their AAA Approved shops and Hilltop is one of those shops.[redacted] After speaking with [redacted], the
supervisor of the AAA Roadside Assistance Department he said he would
speak to Hilltop and get everything figured out and resolved. Then, we
realized that both AAA and Hilltop were playing the old game of "passing
the buck" bouncing the responsibility back and forth and this isn't
right or fair to us. We did our part. We brought our vehicle to Hilltop
for repairs, we trusted Hilltop Tire & Automotive, we paid in full
in the amount of $500.33 [redacted]SEE INVOICE Pages 1 and 2[redacted], and they destroyed our family vehicle, trust,
and bank account. The vehicle was towed several times, back and forth
due to Hilltop's incompetence failing to fix the vehicle correctly the
first time. This utilized several of our limited amount of AAA tows
allowed per year. It was Hilltop's job and ethical duty to properly
diagnose and correctly repair the coolant leak. Now after talking to AAA
manager [redacted] and [redacted] with AAA Roadside Repair
Supervisor, they both informed me that our family is indeed entitled at minimum to the 2
year/24,000 mile warranty directly from AAA & Hilltop Tire and Automotive and
that it is John's responsibility. Even after I explained to both of them
that our family insisted on executing our given said warranty also per advising our family attorney and the Revdex.com, everyone
at Hilltop Automotive have been consistently uncooperative with even
this and every other aspect of this situation. Our family is beyond fed
up at this point. We are providing attached to this message the repair invoice in the amount of
$500.33 as evidence to counter one of the many lies that John M[redacted]
is telling, the AAA Warranty, and Hilltop's Warranty Page on back on invoice (See page 2). We herby request from Hilltop Tire and Automotive to provide
the 2yr/24000 mile warranty promised. What Hilltop and AAA may not know, is that we recorded several conversations had with Nathan, the way we were yelled at by the owner of Hilltop Mr. John M[redacted], conversation with [redacted] of AAA, and [redacted], Manager of AAA. These would all be provided to both the court if we need to file suit as well as we plan on going to the media and Attorney Generals Office. We do not need to provide anything further as this is more than sufficient documentation to win our case either with the Revdex.com and or court as we have these guys on recording telling us how Nathan the mechanic apologized, admitted destrying our engine, John, Nathan, and Damien telling us how we need to spend $3,500 + more for destroying our transmission. We also have voice messages as well stating same that we saved. We have contacted [redacted] Corporate Offices and we are in the process of sending out a packet of documentation regarding this incident of FRAUD as well.Here are just a few of the other complaints threatening law suits, etc. for engine and transmission destruction and more that other consumers are experiencing. No matter how John and the others want to spin this, THEY WILL NOT WIN! We Will spend the money on our lawyer in lieu of spending money on a new engine and transmission, that is how strongly we feel about this outrageous unethical FRAUD! JOHN M[redacted] YOUR SHOP SHOULD BE CLOSED DOWN!
OTHER ANGRY CUSTOMERS SOME WHOM WE HAVE CONTACTED AND ARE CONSIDERING A CLASS ACTION LAW SUIT AND GOING TO NEWS MEDIA [redacted] IN PARTICULAR AT THESE CHANNELS HAVE FRAUD DEPARTMENTS:[redacted]4 months ago-I brought my car in because of engine trouble They told me I needed a new engine and I suggested replacing parts After that they qouted me on parts and labor then charged me to take my engine apart, replaced parts and charged over the quote They then called and told me that my car was working properly and was ready for pick up. This took 4 days. I got my car and 30 minutes after driving off their lot the engine started shaking and smoking. I brought it right back. They told me they knew what was wrong, kept the car another 3 days, and when I finally got it back an hour after I picked up my car the engine started doing the same thing again. By that time they were closed so I had to bring it back the next morning. Theyve had my car 4 days again and called once just to tell me their gonna keep it over the weekend. Im seeking legal counsel and will be suingAnonoymous A2 years ago-I took my car in there to have BASIC tune up. After having my car for 3 days, they called to say that my car needed close to a $1000 worth of work. I immediately went to pick up my car. When I did, I had the not so nice pleasure of talking with Aturo (spelling?) and Kent, both whom said they were in one way or another the managers. I have to say, they treated me like I had IT written across my forehead. They tried to tell me how my car needed close to the $1000 to run properly. I took my car to another shop, with what Kent told me needed to be done. After having a look at my car, on the same day mind you, they told me what I already suspected. My car did not need the work, it needed basic maintenance, hence, the tune-up that I originally requested. The other shop went as far as to inform me that they have had more then one customer from Hilltop come to them with the same complaints. They will lie straight through their teeth to get your money. Kent was the rudest of the two, and I would have fired him if I were HIS boss. [redacted]8 months ago-Short and simple. My family member took her car to have it worked on. Then when she got her car back and it was fixed. Thanks. However the car was returned to her with grease marks on the seats, and the back seat from where the spare tire jack is tucked away. Dirty job..[redacted]2 years agoRip offsA Google UserA Google User4 years ago-I took my minivan to this shop because the air conditioner wasn't working. I was told that the compressor was blown and that it would be about $1700 to fix it and had to pay them $50 just for looking at it.I called other shops and got other quotes for $1100 and $980. I chose to take it to [redacted] where the diagnosed the problem and it just needed an evac and recharge. Their total bill for the repair was $145. Not only was Hilltop going to charge me almost twice what others charge for the same work, but they told me that my car needed something it clearly did not. SCAM ARTISTS!!! DON'T TAKE YOU CAR THERE!!!A Google User5 years ago-I have been a customer for 4 years and have always been thrilled with their service until recently. I have spent Thousands of dollars with this particular [redacted] and will never do business with them again. Kent was extremely rude to me and even went as far as to say that he didn't need customers like me. I gave him every opportunity to make the situation right and provide better service and he refused. BEWARE - they only care about their business and not you as a customer. Don't go here if you expect any service!!!
Hilltop Goodyear is a 26 year old AAA approved Napa Autocare Center with perhaps 4 or 5 Revdex.com complaints. Those complaints were resolved by sitting down with the customer to reach a mutually agreeable resolution. This is public record in Revdex.com files. In this case I choose not to meet with Mr. [redacted] as I...
am suspect of the motives of any one who chooses to record all calls with a business without their knowledge. I also take issue with his use of the term scam. After 26 years I take pride in my shop's reputation.The 2006 Dodge Charger 3.5 liter with 142654 miles was towed in with a no start condition. we found the starter and flywheel to be damaged and quoted a replacement cost of $1131.14. the work was authorized. With removal of the starter we found the motor would lock up at a certain point in the hand rotation. We advised Mr. [redacted] of this and suggested a used motor due to the mileage on the car. We also suggested we could do a partial disassembly including removal of the cylinder heads to attempt to find the problem at a cost of $800 with $400 needed as a down payment. We were authorized to begin. Upon removal of the front timing cover we discovered a broken timing belt tensioner and belt. We replaced the parts and were able to start the car for the first time. We ran the car at length in the shop with acceptable results but chose not to road test it as the front brakes were metal to metal and the right front wheel was badly fractured. Mr. [redacted] was informed of these issues. Mr. [redacted] was charged a total of $1256.54 plus tax with his $400 down payment credited to the invoice. Thankfully Mr. [redacted] recordings document these discussions between him and the shop and I heard nothing but the actual numbers given and his subsequent approvals.The car was returned to us with the complaint of a check engine light and a misfire at idle. the misfire was not experienced under driving conditions. We did extensive electrical and internal borescope diagnostics at no charge to Mr. [redacted] and found cylinder #4 had excessive compression leakage. Visual examination with the borescope in cylinder #4 found pitting and damage to both the piston an combustion chamber. This is no doubt caused by some foreign object entering the engine. Mr. [redacted] had advised us much earlier that he had attempted to clean the throttle body and thought part of the tool had possibly broken off and entered the engine.It is my position that Mr. [redacted] was fairly charged for the work performed yet chooses not to accept the age and condition of the engine. The car did not run when he brought it in, the basic condition was repaired and the result is what it is.Should Mr. [redacted] choose to have the process and our records reviewed by someone with experience in auto repair I will fully cooperate but plan to do nothing beyond this.I would request that he remove the vehicle at his earliest convenience.
Complaint: [redacted]
I am rejecting this response because:Not once did they mention that the car was brought back in for the same problem three times. After each time I was told that my car was fixed and working properly. Also after each time I had to bring this car back within an hour of driving off their lot. Not one time after bringing it back the first time did they tell me I needed a new engine. The only tests they ran was a diagnostics test. They said they checked my sparkplugs. They only ran tests this last time because they hired a new guy thats supposed to be the best in the business. Driving the car after they told me it was fine has probably damaged the engine more which gave them the go ahead to try and get me to buy a new engine. Now they are denying me service which is against my rights. I will be seeking legal counsel.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
The
T written across my forehead. They tried to tell me how my car needed close to the $1000 to run properly. I took my car to another shop, with what Kent told me needed to be done. After having a look at my car, on the same day mind you, they told me what I already suspected. My car did not need the work, it needed basic maintenance, hence, the tune-up that I originally requested. The other shop went as far as to inform me that they have had more then one customer from Hilltop come to them with the same complaints. They will lie straight through their teeth to get your money. Kent was the rudest of the two, and I would have fired him if I were HIS boss. [redacted]8 months ago-Short and simple. My family member took her car to have it worked on. Then when she got her car back and it was fixed. Thanks. However the car was returned to her with grease marks on the seats, and the back seat from where the spare tire jack is tucked away. Dirty job..[redacted]2 years agoRip offsA Google UserA Google User4 years ago-I took my minivan to this shop because the air conditioner wasn't working. I was told that the compressor was blown and that it would be about $1700 to fix it and had to pay them $50 just for looking at it.I called other shops and got other quotes for $1100 and $980. I chose to take it to [redacted] where the diagnosed the problem and it just needed an evac and recharge. Their total bill for the repair was $145. Not only was Hilltop going to charge me almost twice what others charge for the same work, but they told me that my car needed something it clearly did not. SCAM ARTISTS!!! DON'T TAKE YOU CAR THERE!!!A Google User5 years ago-I have been a customer for 4 years and have always been thrilled with their service until recently. I have spent Thousands of dollars with this particular [redacted] and will never do business with them again. Kent was extremely rude to me and even went as far as to say that he didn't need customers like me. I gave him every opportunity to make the situation right and provide better service and he refused. BEWARE - they only care about their business and not you as a customer. Don't go here if you expect any service!!!
only reason why we ever brought our 2004 Explorer to Hilltop automotive in
the first place was because before we had to have the Explorer towed to a
repair shop due to a simple coolant leak, we contacted AAA Membership services
and AAA roadside Assistance to request a tow from AAA. AAA strongly
sold us on the idea of taking the Explorer to a AAA approved repair
facility because they are the only ones that would protect us with
guaranteed repairs and the only repair facilities that offer a 2 year/
24 month warranty [redacted]SEE HILLTOP INVOICE PAGE 2 WITH HILLTOPS WARRANTY[redacted] that guarantees their repairs to be be proper repairs
and guaranteed to be fixed correctly the first time. Nathan, Damien,
Arturo, and John with Hilltop Tire & Automotive all confirmed before
they ever began to work on destroying our explorer that indeed they do
offer this 2yr/24,000 Warranty. This has confirmed by their invoice page 2. [redacted]Please also see AAA Warranty Documents proving that we are telling the 100% ABSOLUTE TRUTH that AAA does indeed offer this warranty for their AAA Approved shops and Hilltop is one of those shops.[redacted] After speaking with [redacted], the
supervisor of the AAA Roadside Assistance Department he said he would
speak to Hilltop and get everything figured out and resolved. Then, we
realized that both AAA and Hilltop were playing the old game of "passing
the buck" bouncing the responsibility back and forth and this isn't
right or fair to us. We did our part. We brought our vehicle to Hilltop
for repairs, we trusted Hilltop Tire & Automotive, we paid in full
in the amount of $500.33 [redacted]SEE INVOICE Pages 1 and 2[redacted], and they destroyed our family vehicle, trust,
and bank account. The vehicle was towed several times, back and forth
due to Hilltop's incompetence failing to fix the vehicle correctly the
first time. This utilized several of our limited amount of AAA tows
allowed per year. It was Hilltop's job and ethical duty to properly
diagnose and correctly repair the coolant leak. Now after talking to AAA
manager [redacted] and [redacted] with AAA Roadside Repair
Supervisor, they both informed me that our family is indeed entitled at minimum to the 2
year/24,000 mile warranty directly from AAA & Hilltop Tire and Automotive and
that it is John's responsibility. Even after I explained to both of them
that our family insisted on executing our given said warranty also per advising our family attorney and the Revdex.com, everyone
at Hilltop Automotive have been consistently uncooperative with even
this and every other aspect of this situation. Our family is beyond fed
up at this point. We are providing attached to this message the repair invoice in the amount of
$500.33 as evidence to counter one of the many lies that John M[redacted]
is telling, the AAA Warranty, and Hilltop's Warranty Page on back on invoice (See page 2). We herby request from Hilltop Tire and Automotive to provide
the 2yr/24000 mile warranty promised. What Hilltop and AAA may not know, is that we recorded several conversations had with Nathan, the way we were yelled at by the owner of Hilltop Mr. John M[redacted], conversation with [redacted] of AAA, and [redacted], Manager of AAA. These would all be provided to both the court if we need to file suit as well as we plan on going to the media and Attorney Generals Office. We do not need to provide anything further as this is more than sufficient documentation to win our case either with the Revdex.com and or court as we have these guys on recording telling us how Nathan the mechanic apologized, admitted destrying our engine, John, Nathan, and Damien telling us how we need to spend $3,500 + more for destroying our transmission. We also have voice messages as well stating same that we saved. We have contacted [redacted] Corporate Offices and we are in the process of sending out a packet of documentation regarding this incident of FRAUD as well.Here are just a few of the other complaints threatening law suits, etc. for engine and transmission destruction and more that other consumers are experiencing. No matter how John and the others want to spin this, THEY WILL NOT WIN! We Will spend the money on our lawyer in lieu of spending money on a new engine and transmission, that is how strongly we feel about this outrageous unethical FRAUD! JOHN M[redacted] YOUR SHOP SHOULD BE CLOSED DOWN!
OTHER ANGRY CUSTOMERS SOME WHOM WE HAVE CONTACTED AND ARE CONSIDERING A CLASS ACTION LAW SUIT AND GOING TO NEWS MEDIA [redacted] IN PARTICULAR AT THESE CHANNELS HAVE FRAUD DEPARTMENTS:[redacted]4 months ago-I brought my car in because of engine trouble They told me I needed a new engine and I suggested replacing parts After that they qouted me on parts and labor then charged me to take my engine apart, replaced parts and charged over the quote They then called and told me that my car was working properly and was ready for pick up. This took 4 days. I got my car and 30 minutes after driving off their lot the engine started shaking and smoking. I brought it right back. They told me they knew what was wrong, kept the car another 3 days, and when I finally got it back an hour after I picked up my car the engine started doing the same thing again. By that time they were closed so I had to bring it back the next morning. Theyve had my car 4 days again and called once just to tell me their gonna keep it over the weekend. Im seeking legal counsel and will be suingAnonoymous A2 years ago-I took my car in there to have BASIC tune up. After having my car for 3 days, they called to say that my car needed close to a $1000 worth of work. I immediately went to pick up my car. When I did, I had the not so nice pleasure of talking with Aturo (spelling?) and Kent, both whom said they were in one way or another the managers. I have to say, they treated me like I had I
Hilltop Goodyear is a 26 year old AAA approved Napa Autocare Center with perhaps 4 or 5 Revdex.com complaints. Those complaints were resolved by sitting down with the customer to reach a mutually agreeable resolution. This is public record in Revdex.com files. In this case I choose not to meet with Mr. [redacted] as I...
am suspect of the motives of any one who chooses to record all calls with a business without their knowledge. I also take issue with his use of the term scam. After 26 years I take pride in my shop's reputation.The 2006 Dodge Charger 3.5 liter with 142654 miles was towed in with a no start condition. we found the starter and flywheel to be damaged and quoted a replacement cost of $1131.14. the work was authorized. With removal of the starter we found the motor would lock up at a certain point in the hand rotation. We advised Mr. [redacted] of this and suggested a used motor due to the mileage on the car. We also suggested we could do a partial disassembly including removal of the cylinder heads to attempt to find the problem at a cost of $800 with $400 needed as a down payment. We were authorized to begin. Upon removal of the front timing cover we discovered a broken timing belt tensioner and belt. We replaced the parts and were able to start the car for the first time. We ran the car at length in the shop with acceptable results but chose not to road test it as the front brakes were metal to metal and the right front wheel was badly fractured. Mr. [redacted] was informed of these issues. Mr. [redacted] was charged a total of $1256.54 plus tax with his $400 down payment credited to the invoice. Thankfully Mr. [redacted] recordings document these discussions between him and the shop and I heard nothing but the actual numbers given and his subsequent approvals.The car was returned to us with the complaint of a check engine light and a misfire at idle. the misfire was not experienced under driving conditions. We did extensive electrical and internal borescope diagnostics at no charge to Mr. [redacted] and found cylinder #4 had excessive compression leakage. Visual examination with the borescope in cylinder #4 found pitting and damage to both the piston an combustion chamber. This is no doubt caused by some foreign object entering the engine. Mr. [redacted] had advised us much earlier that he had attempted to clean the throttle body and thought part of the tool had possibly broken off and entered the engine.It is my position that Mr. [redacted] was fairly charged for the work performed yet chooses not to accept the age and condition of the engine. The car did not run when he brought it in, the basic condition was repaired and the result is what it is.Should Mr. [redacted] choose to have the process and our records reviewed by someone with experience in auto repair I will fully cooperate but plan to do nothing beyond this.I would request that he remove the vehicle at his earliest convenience.
Complaint: [redacted]
I am rejecting this response because:Not once did they mention that the car was brought back in for the same problem three times. After each time I was told that my car was fixed and working properly. Also after each time I had to bring this car back within an hour of driving off their lot. Not one time after bringing it back the first time did they tell me I needed a new engine. The only tests they ran was a diagnostics test. They said they checked my sparkplugs. They only ran tests this last time because they hired a new guy thats supposed to be the best in the business. Driving the car after they told me it was fine has probably damaged the engine more which gave them the go ahead to try and get me to buy a new engine. Now they are denying me service which is against my rights. I will be seeking legal counsel.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]