I was very dissatisfied with the customer serviceI tried to get a hold of the manager to have repairs done to my vehicle because of my oil filter being taken while my vehicle was in there possessionI know someone sabotaged my vehicle by taking my oil filter because it has to be unscrewed with an oil wrench because I used to work for a company that does oil changes My engine is ruined and Seiberts needs to do the right thing and replaced which cost around $or have the one that's in it rebuiltI think the driver was the one that has it personally.!!!
Initial Business Response / [redacted] (1000, 6, 2014/04/02) */ ***response has been scanned in and converted to text below (original version is available using the online complaint system) We are writing concerning the complaint from Daniel [redacted] case# [redacted] our warranty manager has been working with Mr [redacted] to resolve the problem with his Jayco travel trailerHe first brought the unit to the dealership on July 8, We discovered the window seal had failed then replaced the seal water tested and found the problem to be corrected The second time Mr [redacted] brought the unit in was July 22, This time it was leaking while driving on the road when rainingAt that time we resealed the corner moldings and replaced any damaged wood and all insulationWe felt confident that we had the problem resolved but obviously it was notSince that time the manufacturer has discovered a problem with the joint seals on the metal covering the front of the trailerJayco is sending us all new metal with the correct seals and we will replace the front metal complete and any materials that may have been affected by the water intrusion under warranty When Mrand Mrs [redacted] brought their Jayco to Hilltop Trailer Sales on March 28, they met with [redacted] and [redacted] showed them the digital pictures of the repair done in July [redacted] also showed Mr [redacted] other new Jayco's of the same model as his to see how the wood storage covers in the dinette area are two different colors from the factory and Hilltop did not stain the wood in an attempt to conceal any water damage [redacted] also assured Mrand Mrs [redacted] that he would personally drive the unit in the rain after the repairs were completed to make certain there would be no further problems Hilltop Trailer Sales has been in business since with customer service being our top priorityWe truly apologize for the problems Mrand Mrs [redacted] have had with their Jayco travel trailer and promise to resolve the issue Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/04/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) We're still left in a situation where we purchased a brand new product(camper) that was not in brand new conditionOur family has taken a loss by purchasing a used quality condition camper for the price of a new oneWe did not receive what we paid for! With no compensation for receiving a product of used quality and damage I cannot be happyFour trips to the shop for warranty issues, three vacations with a wet bed/seat cushion, and left with a less that new quality camper, I cannot accept just an apology I'd like Hilltop to check their records and realize July 8, invoice clearly states "Complaint: unit is leaking in the front end doorside while travel in the rain"Along with the second invoice stating that as wellAll three time you were told exactly where and how the leak occurredHilltop made it sound like the second time was a different leak but the invoice show's the true record of the leakI think the window leak was an assumption and an easy fix for them instead of listening to their customer I still feel a return with full refund or exchange is dueI even thought Hilltop might offer some sort of compensation but they have not done soI'm still looking to resolve this issue Final Business Response / [redacted] (4000, 13, 2014/04/22) */ The unit purchased by Mr [redacted] was a brand new trailer at the time of purchase and is still under its manufacture warrantyUnfortunately we have a leak that was very difficult to locateAfter our initial repair attempts, Jayco (the manufacture) discovered that the factory seams on the front metal panels were incorrectJayco has sent us the complete metal with the correct seams, which we will replace, and then test two when rainingThis will insure that Mr [redacted] will have no further problems with this issue We also reached out to Mr [redacted] via phone in response to the previous letter from the Revdex.com dated April 3rd to see what Hilltop Trailer Sales could do for him for his inconvenienceMr [redacted] was going to talk this over with his wife and get back to us, but we have not heard from him at this pointHilltop Trailer Sales is doing everything possible to resolve this problem permanently, and at no charge to the customer Final Consumer Response / [redacted] (3000, 11, 2014/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) We're still left in a situation where we purchased a brand new product(camper) that was not in brand new conditionOur family has taken a loss by purchasing a used quality condition camper for the price of a new oneWe did not receive what we paid for! With no compensation for receiving a product of used quality and damage I cannot be happyFour trips to the shop for warranty issues, three vacations with a wet bed/seat cushion, and left with a less that new quality camper, I cannot accept just an apology I'd like Hilltop to check their records and realize July 8, invoice clearly states "Complaint: unit is leaking in the front end doorside while travel in the rain"Along with the second invoice stating that as wellAll three time you were told exactly where and how the leak occurredHilltop made it sound like the second time was a different leak but the invoice show's the true record of the leakI think the window leak was an assumption and an easy fix for them instead of listening to their customer I still feel a return with full refund or exchange is dueI even thought Hilltop might offer some sort of compensation but they have not done soI'm still looking to resolve this issue
I was very dissatisfied with the customer serviceI tried to get a hold of the manager to have repairs done to my vehicle because of my oil filter being taken while my vehicle was in there possessionI know someone sabotaged my vehicle by taking my oil filter because it has to be unscrewed with an oil wrench because I used to work for a company that does oil changes My engine is ruined and Seiberts needs to do the right thing and replaced which cost around $or have the one that's in it rebuiltI think the driver was the one that has it personally.!!!
Initial Business Response / [redacted] (1000, 6, 2014/04/02) */ ***response has been scanned in and converted to text below (original version is available using the online complaint system) We are writing concerning the complaint from Daniel [redacted] case# [redacted] our warranty manager has been working with Mr [redacted] to resolve the problem with his Jayco travel trailerHe first brought the unit to the dealership on July 8, We discovered the window seal had failed then replaced the seal water tested and found the problem to be corrected The second time Mr [redacted] brought the unit in was July 22, This time it was leaking while driving on the road when rainingAt that time we resealed the corner moldings and replaced any damaged wood and all insulationWe felt confident that we had the problem resolved but obviously it was notSince that time the manufacturer has discovered a problem with the joint seals on the metal covering the front of the trailerJayco is sending us all new metal with the correct seals and we will replace the front metal complete and any materials that may have been affected by the water intrusion under warranty When Mrand Mrs [redacted] brought their Jayco to Hilltop Trailer Sales on March 28, they met with [redacted] and [redacted] showed them the digital pictures of the repair done in July [redacted] also showed Mr [redacted] other new Jayco's of the same model as his to see how the wood storage covers in the dinette area are two different colors from the factory and Hilltop did not stain the wood in an attempt to conceal any water damage [redacted] also assured Mrand Mrs [redacted] that he would personally drive the unit in the rain after the repairs were completed to make certain there would be no further problems Hilltop Trailer Sales has been in business since with customer service being our top priorityWe truly apologize for the problems Mrand Mrs [redacted] have had with their Jayco travel trailer and promise to resolve the issue Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/04/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) We're still left in a situation where we purchased a brand new product(camper) that was not in brand new conditionOur family has taken a loss by purchasing a used quality condition camper for the price of a new oneWe did not receive what we paid for! With no compensation for receiving a product of used quality and damage I cannot be happyFour trips to the shop for warranty issues, three vacations with a wet bed/seat cushion, and left with a less that new quality camper, I cannot accept just an apology I'd like Hilltop to check their records and realize July 8, invoice clearly states "Complaint: unit is leaking in the front end doorside while travel in the rain"Along with the second invoice stating that as wellAll three time you were told exactly where and how the leak occurredHilltop made it sound like the second time was a different leak but the invoice show's the true record of the leakI think the window leak was an assumption and an easy fix for them instead of listening to their customer I still feel a return with full refund or exchange is dueI even thought Hilltop might offer some sort of compensation but they have not done soI'm still looking to resolve this issue Final Business Response / [redacted] (4000, 13, 2014/04/22) */ The unit purchased by Mr [redacted] was a brand new trailer at the time of purchase and is still under its manufacture warrantyUnfortunately we have a leak that was very difficult to locateAfter our initial repair attempts, Jayco (the manufacture) discovered that the factory seams on the front metal panels were incorrectJayco has sent us the complete metal with the correct seams, which we will replace, and then test two when rainingThis will insure that Mr [redacted] will have no further problems with this issue We also reached out to Mr [redacted] via phone in response to the previous letter from the Revdex.com dated April 3rd to see what Hilltop Trailer Sales could do for him for his inconvenienceMr [redacted] was going to talk this over with his wife and get back to us, but we have not heard from him at this pointHilltop Trailer Sales is doing everything possible to resolve this problem permanently, and at no charge to the customer Final Consumer Response / [redacted] (3000, 11, 2014/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) We're still left in a situation where we purchased a brand new product(camper) that was not in brand new conditionOur family has taken a loss by purchasing a used quality condition camper for the price of a new oneWe did not receive what we paid for! With no compensation for receiving a product of used quality and damage I cannot be happyFour trips to the shop for warranty issues, three vacations with a wet bed/seat cushion, and left with a less that new quality camper, I cannot accept just an apology I'd like Hilltop to check their records and realize July 8, invoice clearly states "Complaint: unit is leaking in the front end doorside while travel in the rain"Along with the second invoice stating that as wellAll three time you were told exactly where and how the leak occurredHilltop made it sound like the second time was a different leak but the invoice show's the true record of the leakI think the window leak was an assumption and an easy fix for them instead of listening to their customer I still feel a return with full refund or exchange is dueI even thought Hilltop might offer some sort of compensation but they have not done soI'm still looking to resolve this issue