Hillview Animal Hospital & Clinic, LLC

See attachment for original response.I am sorry that Ms [redacted] felt this wayHer appointment was directly after lunch and she arrived early, therefore the small staff was just finishing their lunchThe doctor shortened her lunch to see the pets earlyexamined both pets and according to my charts they were both WeighedWe examine every pet before we vaccinate and prices are quoted accordingly, Her pets received vaccinations and intestinal parasite evaluationsAt my practice I give all vaccinationsI am not sure why customer thought someone else gave vaccineCustomer appeared to be pleased with services until time of check-outCustomer then stated she was over charged and refused to pay full balanceThe policy of the practice is to retain any certificates until the balance is paid in full unless other arrangements are madeI am sorry the customer had an unpleasant experienceIn an attempt to resolve this conflict, I am sending her this letter and also her Rabies certificatealso wrote off the balance that was owed.Thank You [redacted]

See attachment for original response.I am sorry that Ms. [redacted] felt this way. Her appointment was directly after lunch and she arrived early, therefore the small staff was just finishing their lunch. The doctor shortened her lunch to see the pets early. examined both pets and according to my charts...

they were both Weighed. We examine every pet before we vaccinate and prices are quoted accordingly, Her pets received vaccinations and intestinal parasite evaluations. At my practice I give all vaccinations. I am not sure why customer thought someone else gave vaccine. Customer appeared to be pleased with services until time of check-out. Customer then stated she was over charged and refused to pay full balance. The policy of the practice is to retain any certificates until the balance is paid in full unless other arrangements are made. I am sorry the customer had an unpleasant experience. In an attempt to resolve this conflict, I am sending her this letter and also her Rabies certificate. also wrote off the balance that was owed.Thank You[redacted]