Hillyard Tire Center

Review: I contacted Hillyard Tire on advice from the Pick and Pull Auto wrecking lot attendant as to where I could get a replacement wheel. I spoke with a female counter person and agreed to purchase a wheel from the wharehouse. The counter person charged me 38.95, I paid the amount and was waiting outside as one of the employees took off the wheel and tire and stared to complete the wheel change, but before he completed the wheel change the counter person approached me and demanded that I pay more money or the job whould not get completed. I asked why I was being charged more money and was told that the shop forman wanted more money for the wheel. I was not in a position to leave my vehicle at there lot and was forced to pay 76.12. they made me pay cash.Desired Settlement: The amount of 28.32 should be refunded to me, this type of scam should be stopped.

Business

Response:

Hillyard Tire Center [redacted]

Revdex.com

152 S. Jefferson St. Suite 200 Spokane, WA. 99201-4352

Case: 9496763

We received your letter of the complaint from [redacted] and on that day I called him before I had a chance to talk to the employee about the matter. I told him that what happened sounds out of character for our business but I would refund him the difference in the total charges. I will send that to him today.

For our part on the dispute, the customer came and desired to purchase a wheel and tire for his vehicle. He was given a choice to purchase a wheel that would match the wheels on his vehicle, which were aluminum for $65.00 per wheel or a steel wheel that is $35.00 per wheel. He chose the cheaper one, so the salesperson wrote up an invoice for a steel wheel and proceeded to complete the transaction when he decided to go for the matching aluminum wheel as the vehicle was already on the lift, she then told him she had to redo the transaction and charge him the higher price. The transaction took place without incident and come Monday we have a dispute that got related to your bureau.

In closing, Hillyard Tire Center is always customer friendly and always try to satisfy our customers in a fair and equitable manner. As I stated I will send the difference in funds today to get this matter behind us.

Thank-You,

[redacted], Bookeeper Hillyard Tire Center

April 29, 2013