Hilmerson Sports Center

THIS TRAILER IS A BRAND NEW TRAILER THAT HAS BEEN RENTED OUT TIIMES PRIOR TO THISTRAILER WAS PICKED UP DIRTY BUT NOT DAMAGED AT THE TIMEI NOTICED THE DENTS IN THE FRONT FEET FROM THE TRAILER AS [redacted] STOOD UP BY THE BUILDING AND WHEN I CONFRONTED HIM HE GOT VERY DEFENSIVEAS OUR RENTAL CONTRACT READS: RENTAL CONDTIONSTHE RENTER HERBY ASSUMES ALL RESPONSIBILTIY FOR ANY AND ALL DAMAGES OR LOSS TO THE RENTED EQUIPMENT; AND AGREES TO PAY THE FULL COST OF ALL REPAIRS IF IT IS IN ANY WAY RENDERED OUT OF SERVICE WHETHER THIS OCCURRED THROUGH ACCIDENT, NEGLECT OR MISUSEIN CASE OF LOSS OR DESTRUCTION OF EQUIPMENT OR LOSS OF POSSESSION THEROF OR INABILITY TO RETURN SAME TO OUR COMPANY, THE RENTER AGREES TO PAY US THE COMPLETE AND FULL NEW REPLACEMENT VALUE OF THE EQUIPMENT IN CASHTHE RENTER AGREES TO COMPENSATE OUR COMPANY FOR THE AMOUNT OF ABOVE STATED RENTAL RATES FOR EACH DAY OR WEEK CONSUMED WHILE EQUIPMENT IS IN THE PROCESS OF RECOVER OR REPAIRTHE RENTER DECLARES TO HAVE EXAMINED THE HITCH, SAFETY CHAIN AND ALL CONNECTIONS OF SAID RENTED EQUIPMENT TO MOTOR VEHICLE AND TO HAVE RECEIVED IT IN A SECURE CONDITION, THE RENTER HERBY RELEASES OUR COMPANY FROM ANY AND ALL LIABILITY, RESPINSIBILTLY OR OBLIGATION TOUCHING, CONCERNING OR IN ANY WAY ARISING OUT OF THE RENTAL BY THE RENTERAND USE OF THE RENTED EQUIPMENT AND THE RENTER HERBY AGREES TO INDEMNIFY AND SAVE HARMLESS OUR COMPANY OF AND FROM ANY AND ALL SUCH LIABILITY, RESPONSIBILITY, OBLIGATION COSTS OR EXPENSESTHE RENTER AGREES THAT ALL CHARGES FOR RENTAL WILL BE PAID IN ADVANCE OR IMMEDIATELY UPON RETURN OF ABOVE DESCRIBED EQUIPMENT AN THAT ALL COLLECTION FEES, ATTORNEY FEES, COURT COSTS OR ANY OTHER ECPENSE INVOLOCED IN THE COLLECTION OF RENTAL CHARGES WILL BE BORNE BU THE RENTERTHE RENTER FURTHER AGREES TAHT OUR COMPANY MAY TERMINATE THE RENTAL AFGREEMENT AT ANY TIME AND DEMAND RETURN OF ABOVE RENTED EQUIPMENT AND PAYMENT IN FULL OF ALL ARE DUE BACK ON THE DAY/TIME INDICATED IN THE "DUE BACK" AREA ABOVE AND THE RENTER IS THEREFORE REAPONSIBLE FOR AN ADDITIONAL RENT BEYOND TIME SPECIFIEDTHE ABOVE RENTAL RATE WILL BE CHARGED FROM THE TIME THE EQUIPMENT LEAVES OUR PREMISES UNITL IT IS RETURNED TO SAMERENTER WILL PAY CLEANING CHARGES ON RENTAL EQUIPMENT RETURNED UNCLEANMUST REURN EQUIPMENT FULL OF FUELTHE RENTER WARRANTS THE ABOVE INFORMATION TO BE CORRECT AND HEREBY AGREES TO THE CONDITION ON THIS AGREEMENT [redacted] SIGNED THE CONTRACT 1/18/I BELIEVE THAT THE CUSTOMER IS 100% RESPONSIBLE FOR THE DAMAGE OCCURED WHILE IT WAS IN THEIR POSESSION

I am rejecting this response because: Because we did not scrape the trailerAnd a scrape does not render it unusable as it states in their rental agreementI will be writing more reports online as well as *** and the rest of my very large familyI absolutely do not want these people taking advantage of others in my community$is a lot of money to fix a scrape that we did not even cause! I have spoken to several people regarding this and have discovered what a terrible reputation this company has for taking advantage of people in our communityI want to make sure that everyone is informed so they can't continue to take advantage of peopleI expect them to step up and do the right thing by making a full refund of the $

PLEASE EXPLAIN THE DAMAGE? YES, ROCKS CHIPS ARE CONSIDERED NORMAL WARE AND TARE "NOT SCRAPES". I ALSO DONT APPRECIATE THE NEGATIVE COMMENTS ALL OVER THE INTERNET PRIOR TO GETTING THIS RESOLVED. SO WITH THAT BEING SAID, WE WILL NOT BE ISSUING YOU A CREDIT FOR THE DAMAGE

THIS TRAILER IS A BRAND NEW TRAILER THAT HAS BEEN RENTED OUT 2 TIIMES PRIOR TO THIS. TRAILER WAS PICKED UP DIRTY BUT NOT DAMAGED AT THE TIME. I NOTICED THE DENTS IN THE FRONT 20 FEET FROM THE TRAILER AS [redacted] STOOD UP BY THE BUILDING AND WHEN I CONFRONTED HIM HE GOT VERY DEFENSIVE. AS OUR RENTAL...

CONTRACT READS: RENTAL CONDTIONSTHE RENTER HERBY ASSUMES ALL RESPONSIBILTIY FOR ANY AND ALL DAMAGES OR LOSS TO THE RENTED EQUIPMENT; AND AGREES TO PAY THE FULL COST OF ALL REPAIRS IF IT IS IN ANY WAY RENDERED OUT OF SERVICE WHETHER THIS OCCURRED THROUGH ACCIDENT, NEGLECT OR MISUSE. IN CASE OF LOSS OR DESTRUCTION OF EQUIPMENT OR LOSS OF POSSESSION THEROF OR INABILITY TO RETURN SAME TO OUR COMPANY, THE RENTER AGREES TO PAY US THE COMPLETE AND FULL NEW REPLACEMENT VALUE OF THE EQUIPMENT IN CASH. THE RENTER AGREES TO COMPENSATE OUR COMPANY FOR THE AMOUNT OF ABOVE STATED RENTAL RATES FOR EACH DAY OR WEEK CONSUMED WHILE EQUIPMENT IS IN THE PROCESS OF RECOVER OR REPAIR. THE RENTER DECLARES TO HAVE EXAMINED THE HITCH, SAFETY CHAIN AND ALL CONNECTIONS OF SAID RENTED EQUIPMENT TO MOTOR VEHICLE AND TO HAVE RECEIVED IT IN A SECURE CONDITION, THE RENTER HERBY RELEASES OUR COMPANY FROM ANY AND ALL LIABILITY, RESPINSIBILTLY OR OBLIGATION TOUCHING, CONCERNING OR IN ANY WAY ARISING OUT OF THE RENTAL BY THE RENTERAND USE OF THE RENTED EQUIPMENT AND THE RENTER HERBY AGREES TO INDEMNIFY AND SAVE HARMLESS OUR COMPANY OF AND FROM ANY AND ALL SUCH LIABILITY, RESPONSIBILITY, OBLIGATION COSTS OR EXPENSES. THE RENTER AGREES THAT ALL CHARGES FOR RENTAL WILL BE PAID IN ADVANCE OR IMMEDIATELY UPON RETURN OF ABOVE DESCRIBED EQUIPMENT AN THAT ALL COLLECTION FEES, ATTORNEY FEES, COURT COSTS OR ANY OTHER ECPENSE INVOLOCED IN THE COLLECTION OF RENTAL CHARGES WILL BE BORNE BU THE RENTER. THE RENTER FURTHER AGREES TAHT OUR COMPANY MAY TERMINATE THE RENTAL AFGREEMENT AT ANY TIME AND DEMAND RETURN OF ABOVE RENTED EQUIPMENT AND PAYMENT IN FULL OF ALL ARE DUE BACK ON THE DAY/TIME INDICATED IN THE "DUE BACK" AREA ABOVE AND THE RENTER IS THEREFORE REAPONSIBLE FOR AN ADDITIONAL RENT BEYOND TIME SPECIFIED. THE ABOVE RENTAL RATE WILL BE CHARGED FROM THE TIME THE EQUIPMENT LEAVES OUR PREMISES UNITL IT IS RETURNED TO SAME. RENTER WILL PAY CLEANING CHARGES ON RENTAL EQUIPMENT RETURNED UNCLEAN. MUST REURN EQUIPMENT FULL OF FUEL. THE RENTER WARRANTS THE ABOVE INFORMATION TO BE CORRECT AND HEREBY AGREES TO THE CONDITION ON THIS AGREEMENT. [redacted] SIGNED THE CONTRACT 1/18/17 I BELIEVE THAT THE CUSTOMER IS 100% RESPONSIBLE FOR THE DAMAGE OCCURED WHILE IT WAS IN THEIR POSESSION