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Hilo Ki'i

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Hilo Ki'i Reviews (1)

Review: I hired [redacted] whose business name is Hilo Ki'i. My invoice say's he cleaned,and inspected chimney and replaced cap. We started a fire and the smoke billowed out the door and the whole house filled up with smoke. We had to spread out the logs to put the fire out and had to open all doors and windows. We had another person come up and he said that the chimney was clogged and the cap was not the correct cap for our area and our whole fireplace had to be replaced because it was falling apart inside and up the chimney.I have a second invoice for the house I take care of and the invoice states that he cleaned and inspected chimney. When we had the other fireplace man check that one he said it was clogged half way and up to the top! When we spoke with [redacted] he said "I did not have my cleaning tools with me" Had we had a fire in the other house or ours it could have burned the house down and as for ours it was so unsafe that had we not called another chimney person then we would have had dire consequences and may have burned down ours.

Desired Settlement: DesiredSettlementID: Refund

I have 2 invoices,$375.00 and $100.00 that since he did not clean or inspect the two chimneys we should not have been charged anything.

Business

Response:

Business' Initial Response /* (1000, 5, 2013/02/02) */

I went to the [redacted] residence to clean the chimney and replace the cap. I gave her the option of two caps and she chose the one that I installed. It is a cap that is sold by the [redacted] in Hilo and is fine for her area. When she called me about the smoke, I apologized to her and told her that I did not have my vacuum with me when I cleaned her chimney, but I would be happy to go back to her house and clean out the wood stove. I called her and went by her house, but she did not answer even though her cars were there. I would be happy to return the labor charge, but she selected the cap and I installed it. Therefore it is hers.

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Description: Fireplaces

Address: P.O. Box 201, Kurtistown, Hawaii, United States, 96760

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