Hilton Properties

Complaint: [redacted] I am rejecting this response because:The wood floor has a few spots that are in need of repair from installationThis item has not been addressed in the builder’s response and remains in need of repairAreas that need to be painted due to sheetrock repairThis includes the garage which had a leakThe sheetrock in the garage was repaired but it was never paintedThe builder was aware of this and left the job unfinishedWhen we reminded her that we had a few areas that need to be painted as a part of the punch list that was never finished, she, after several requests stated that she would paint it herselfEach time she suggested this, we advised her we prefer a professional to finish/touch up the job that was begun by a professionalShe never responded to our requests for a professionalThe wall in the master bathroom (not water damaged spot) needs to be painted because the plumber had to cut a hole in the wall to make one of the repairsThe sheetrock guy fixed this and an area in the dining room, both of which also need to be paintedWe will be happy to wait a reasonable amount of time for the builder to obtain a painter to finish/touch up our houseDamage to sheetrock and baseboard due to water leaking in master bathroom showerAll repairs should be done by a professional and should be completed in a timely mannerThe plumber made repairs to our leaking shower before finally (I assume) fixing the problemI, nor my husband, are plumbersEach time, the plumber came and attempted to repair the leak, he told us it was fixedSometime after his first attempt to repair, the wall began to show discoloration and the baseboard began to look and feel textured which I then discovered was a result of water damageUp until this point, we assumed the leak was fixed because the plumber had said it wasWe called the builder again and had the plumber come out againThis happened timesEach time the plumber, a professional, told us the leak was fixed and of course, we believed himAny follow up by the builder after a visit from the plumber consisted of “Yes, he cameYes, he said he fixed it.” We also went above and beyond to attempt to solve the problem and reduce further damage by using an industrial type fan for drying and cardboard to see if there was still a leak and where it might be coming fromThe leak was not fixed until my husband and father found the source of the leak on their own and notified the builder and plumber of where they thought the leak might beWe contacted the builder about these items on multiple occasions but typically when repair items were mentioned, only one would be responded toWe have been trying to get fixed since shortly after we moved inTowards the end of the one year period, we made great attempts to have these issues resolved before the anniversary date but often received only the response that the floor guy could not be reached via textOther items were not responded to and no other efforts were made to contact the floor guyAssuming in good faith that these items would be remedied by August 28th, we tried not to bombard the builder with our requestsExtending that courtesy, however did not work because items continued to go unaddressedRegarding the comments about trashing the business on Facebook, that is untrueA single post was made on a closed group, private neighborhood Facebook page that we were nearing the year mark since closing and were having trouble getting the builder to complete the jobIt was a warning to other new homeowners that they should get their punch list/repair items fixed as soon as possible due to our experience with ongoing issuesWe had heard of other neighbors who had purchased Hilton homes experiencing the same issues and were attempting to help other buyers avoid the problems we have had Regards, [redacted]