Himes General Store & DIRECTV

I called the lady times when I received the latter because I don't no her I don't sell cars that old, I sell my trade inn to a guy name [redacted] , so she need to call me and let me no I gave her my bill of sale thanks

Hi, This customer has already been refunded in full for his purchase prior to this email We consider this matter to be closed

Complaint: [redacted] I am rejecting this response because: I stated that I didn't have time to replace the nutsWhat I am most upset with is the fact that you advertise 100% satisfaction guarantee"We will do whatever it takes to make you happy." This is truly advertisingThe nuts were expensive, very dry, and had hardly no salt on themMaybe I got a bad batchBut I do know this, you should change your advertising to say, if you're not happy with the nuts, mail them backI don't see this anywhere on your webpage Regards, [redacted]

This was refunded on 4/ Attached is the receipt showing showing the credit I would recommend following up with your credit card company if you still are not seeing the credit on your statement

Complaint: ***
I am rejecting this response because:There was no courtesy refund as
statedI had to file a reversal with my credit card to get a partial credit as they simply did not respond to Revdex.com when this was filed 9/until today, Feb , 16.Doing due diligence after the fact, I can see many similar complaints online and same on the old company name as well.They have lost a customer and I will tell other people about their failures
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have NOT received a full refund I have received only a partial refund I want the $refunded - this is the amount in dispute that nuts.com has NOT refunded
Regards,
*** ***

This email is in response to complaint * ***. While the customer did not follow the instructions given at checkout to avoid melting, we as a courtesy have refunded her the requested amount

This customer contacted us stating they received their order and were not happy with some of the items they received We apologized and let them know we would be happy to send a prepaid return label so they could return the order or any part of the order they had left for a refund or an
exchange of something else The customer stated even though they did not like anything in their order, they still consumed everything in it Unfortunately, we are not able to issue a refund without receiving the items back Should they still have the items, we would be happy to issue a prepaid return label so they can get a refund

Complaint: [redacted]
I am rejecting this response because:
I stated that I didn't have time to replace the nuts. What I am most upset with is the fact that you advertise 100% satisfaction guarantee. "We will do whatever it takes to make you happy." This is truly false advertising. The nuts were expensive, very dry, and had hardly no salt on them. Maybe I got a bad batch. But I do know this, you should change your advertising to say, if you're not happy with the nuts, mail them back. I don't see this anywhere on your webpage.
Regards,
[redacted]

Hi, This customer has already been refunded in full for his purchase prior to this email.  We consider this matter to be closed.

I called the lady 3 times when I received the latter because I don't no her I don't sell cars that old, I sell my trade inn to a guy name [redacted] , so she need to call me and let me no I gave her my bill of sale thanks