I haven't had any issues with the companyYes, the time it takes for the company to respond takes a while...they are a new companyI have had nothing but good things to say about them since I joinedI would give this a star rating, but my only issue is the response time when it comes to doctor responsesCustomer service has been a delight, with even delaying my subscription for a month when needed Cannot stress this enough, this company will go placesIt needs a good customer base that has the patience and understanding of a new company
Something is shady or not quite rightI have only received one of my paid for ordersBoth orders I have had to contact customer service aboutI did receive one but the other nothing has been doneThey provide real tracking numbers but they never arriveThese packages fit in my mail box so I know they aren't stolenThe orders are automatic renewal each month so have to be on top of it or I am sure I would have paid for several more orders that never arrive
This is a horrible company they take money off your card before you have any knowledge of your order status they say you don’t need to see a doctor but take your money and tell you go see a doctor then they want return your call or email very disappointed I would have just went seen my doctor instead if they would have told me first before they took my card information
So far this has been a horrible experience I try to check my account and I cannot even log in they keep telling me my credentials are wrong had to change my password numerous times with no luckThis has been nothing but a bad experience since day oneI would not recommend this to anybodyI'm thinking it's just a scam to steal people's money
Customer service is terribleThe entire process and communication is not smoothBeen trying to get ahold of someone to cancal my subscription and they keep charging meNot trustworthyMy subscription is now over a week late and since this is supposed to be a continuous process the entire first month of treatment is now moot
Terrible company and a complete scamCompleted everything over a week ago and my bank account was charged, and my order still has not shippedMy order status on the website says “outstanding medical visit.” I have sent multiple emails and messages on Facebook with absolute no responseI am thinking my only option is to call my credit card company and have the charge removed and block them from any future charges If they don’t refund my order soon I am going to do that and make a official Revdex.com claim Sad company!!
I asked, via their customer service alias, to cancel my order and subscription to their serviceWithin business days I receivied a written confirmation from their employee (not automated) and acknowledgement of the cancellationWithin the week I was again subscribed to their service, with no ability to cancel or contact the officeI have been sent various emails, which I have responded to consistently, asking for cancellation, and have never been able to speak with someone over the phone
I made the mistake of placing an order through the web siteMy credit card was charged immediately for the full amount instead of the discount and the product hasn’t even shippedIt’s now days later and my order status still hasn’t changed to shippedI also emailed customer service the day I placed the order about the billing discrepancy and have yet to get a reaponseMy advice to anyone interested in this company is to stay away until they get there collective [redacted] together
Terrible customer service!! Left messages for three months, still nothingThey have remembered to charge me $a month, thoughI never did find a phone number either
I placed an order for a "DHT blocking shampoo" and tried to cancel it within ten minutes The main product page looked good, but after placing my order I found some fine print that says things like "It’s worth pointing out that biotin is a water-soluble vitamin and that there’s currently no scientific evidence that your body can absorb it through the scalp." They have no mechanism for canceling orders, so I had to open a ticket with support The order's status on the website said "Processing" for several days I then got a response back from customer service saying the order shipped immediately and that they can't do refunds because they can't verify the integrity of the product I haven't actually gotten it in the mail yet It is in the box they shipped it in, with the company they shipped it with I fail to see how they can sell anything if integrity of a bottle of shampoo can't be verified I also cannot remove my payment information from their website, or find a way to
This company engages in scammish marketing strategies They texted me out of the blue saying “Dr [redacted] was reviewing my treatment plan”, and wanted me to click a link to go to their site When I replied asking who Dr [redacted] was, they texted me asking for my First and Last Name Seems to me if this “Dr***” was really reviewing my treatment plan (which I never contacted), they’d know my name Please don’t solicit your products to random people
Do not go for the 5$ trialI did and could not get out if itThere is NO way to cancel onlineIf you can get through to "support" they will say that they'll cancel your account but you will still get billed Also, they charge 18$ for bottle of minoxidil and I went to Walmart and got of the exact same thing for 14$ Seriously a big rip offSTAY AWAY!!
As others have said customer service is terrible once you start subscription, you can't cancel online and no response to emails when trying to cancel they say they're backlogged with emails but meanwhile your card keeps getting charged and they keep sending products
BewareCompany will take your money and when you don't receive your item tell you that it's out of their hands and not in control of shippingBasically you get what you paid for when you get it......oh well not their problem we've got your money
Just gave me the run around took my money and never returned itNOPE I never received and products eitherRIP OFF Got the impression that this company doesn't care or think it is important to actually help people, just take their money Great IDEA wrong people doing it
The company used my credit card information without my consentI did not sign up for a subscription with them, but they stored my credit card information and charged me for a prescription productWorse they updated my account to include several new products so they can charge me for more things I don't wantLastly, cancellation is nearly impossible, I cannot locate the cancellation flow on their websiteVery scammy service for sure
They don't allow you to cancel your orders or account onlineI guess they are counting on people forgetting about their subscription in order to make more money
I haven't had any issues with the companyYes, the time it takes for the company to respond takes a while...they are a new companyI have had nothing but good things to say about them since I joinedI would give this a star rating, but my only issue is the response time when it comes to doctor responsesCustomer service has been a delight, with even delaying my subscription for a month when needed Cannot stress this enough, this company will go placesIt needs a good customer base that has the patience and understanding of a new company
Something is shady or not quite rightI have only received one of my paid for ordersBoth orders I have had to contact customer service aboutI did receive one but the other nothing has been doneThey provide real tracking numbers but they never arriveThese packages fit in my mail box so I know they aren't stolenThe orders are automatic renewal each month so have to be on top of it or I am sure I would have paid for several more orders that never arrive
This is a horrible company they take money off your card before you have any knowledge of your order status they say you don’t need to see a doctor but take your money and tell you go see a doctor then they want return your call or email very disappointed I would have just went seen my doctor instead if they would have told me first before they took my card information
So far this has been a horrible experience I try to check my account and I cannot even log in they keep telling me my credentials are wrong had to change my password numerous times with no luckThis has been nothing but a bad experience since day oneI would not recommend this to anybodyI'm thinking it's just a scam to steal people's money
Customer service is terribleThe entire process and communication is not smoothBeen trying to get ahold of someone to cancal my subscription and they keep charging meNot trustworthyMy subscription is now over a week late and since this is supposed to be a continuous process the entire first month of treatment is now moot
Terrible company and a complete scamCompleted everything over a week ago and my bank account was charged, and my order still has not shippedMy order status on the website says “outstanding medical visit.” I have sent multiple emails and messages on Facebook with absolute no responseI am thinking my only option is to call my credit card company and have the charge removed and block them from any future charges If they don’t refund my order soon I am going to do that and make a official Revdex.com claim Sad company!!
I asked, via their customer service alias, to cancel my order and subscription to their serviceWithin business days I receivied a written confirmation from their employee (not automated) and acknowledgement of the cancellationWithin the week I was again subscribed to their service, with no ability to cancel or contact the officeI have been sent various emails, which I have responded to consistently, asking for cancellation, and have never been able to speak with someone over the phone
I made the mistake of placing an order through the web siteMy credit card was charged immediately for the full amount instead of the discount and the product hasn’t even shippedIt’s now days later and my order status still hasn’t changed to shippedI also emailed customer service the day I placed the order about the billing discrepancy and have yet to get a reaponseMy advice to anyone interested in this company is to stay away until they get there collective [redacted] together
Terrible customer service!! Left messages for three months, still nothingThey have remembered to charge me $a month, thoughI never did find a phone number either
Its been almost month since I have submitted the necessary documents, and the company still has not fulfilled my order
I placed an order for a "DHT blocking shampoo" and tried to cancel it within ten minutes The main product page looked good, but after placing my order I found some fine print that says things like "It’s worth pointing out that biotin is a water-soluble vitamin and that there’s currently no scientific evidence that your body can absorb it through the scalp." They have no mechanism for canceling orders, so I had to open a ticket with support The order's status on the website said "Processing" for several days I then got a response back from customer service saying the order shipped immediately and that they can't do refunds because they can't verify the integrity of the product I haven't actually gotten it in the mail yet It is in the box they shipped it in, with the company they shipped it with I fail to see how they can sell anything if integrity of a bottle of shampoo can't be verified I also cannot remove my payment information from their website, or find a way to
This company engages in scammish marketing strategies They texted me out of the blue saying “Dr [redacted] was reviewing my treatment plan”, and wanted me to click a link to go to their site When I replied asking who Dr [redacted] was, they texted me asking for my First and Last Name Seems to me if this “Dr***” was really reviewing my treatment plan (which I never contacted), they’d know my name Please don’t solicit your products to random people
Do not go for the 5$ trialI did and could not get out if itThere is NO way to cancel onlineIf you can get through to "support" they will say that they'll cancel your account but you will still get billed Also, they charge 18$ for bottle of minoxidil and I went to Walmart and got of the exact same thing for 14$ Seriously a big rip offSTAY AWAY!!
As others have said customer service is terrible once you start subscription, you can't cancel online and no response to emails when trying to cancel they say they're backlogged with emails but meanwhile your card keeps getting charged and they keep sending products
BewareCompany will take your money and when you don't receive your item tell you that it's out of their hands and not in control of shippingBasically you get what you paid for when you get it......oh well not their problem we've got your money
Medical got reviewed in dayProduct shipped next dayReceived tracking number at the same timeSo far so goodWould absolutely recommend
Just gave me the run around took my money and never returned itNOPE I never received and products eitherRIP OFF Got the impression that this company doesn't care or think it is important to actually help people, just take their money Great IDEA wrong people doing it
The company used my credit card information without my consentI did not sign up for a subscription with them, but they stored my credit card information and charged me for a prescription productWorse they updated my account to include several new products so they can charge me for more things I don't wantLastly, cancellation is nearly impossible, I cannot locate the cancellation flow on their websiteVery scammy service for sure
Positive experience, products work well and delivered on time!
They don't allow you to cancel your orders or account onlineI guess they are counting on people forgetting about their subscription in order to make more money