Initial Business Response / [redacted] (1000, 13, 2017/01/13) */ We believe that the repair we made was correct and find it unfortunate that another dealer might lend an opinion on a repair already done Napleton AutoWerks stand behind the work described as the proper correction to the cause of the problem We will not issue any refund Thank you for your feedback [redacted] Initial Consumer Rebuttal / [redacted] (3000, 15, 2017/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not repair the problem the engine light came on again days later.They charged me for a diagnostic test and transmission fluid service.They should have been able to do the same check on the car program and reset the program as another Nissan dealership did .They saw an opportunity to do a transmission service which was not the cause of the problem,this service could have been done at a later date.I have not experienced the engine light on since the car computer was reprogrammed.Why was this not done or if they did not have the necessary technology explain that to me and suggest I take the car to a Nissan dealership that was more advanced I would settle for a partial refund of the [redacted] for the diagnostic test which the service department just gave me the same codes I already had.The transmission services was over priced.Thank you Final Business Response / [redacted] (4000, 17, 2017/01/23) */ It is not our opinion that any refund is appropriate We will not be issuing any refund Thank You, [redacted] La ***
Initial Business Response / [redacted] (1000, 15, 2017/11/29) */ We had the paperwork finalized with the state on September 26th so they where able to go to the BMV on that dateWe apologized for the delay Initial Consumer Rebuttal / [redacted] (3000, 17, 2017/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) As we were informed the paperwork was not available at the BMV until 9/28/17.Prior to this date because of the delay I was unable to drive the vehicle or get another temporary plate from the BMVThe only response I got on the issue from the business was drive the vehicle and if I get stopped by law enforcement, explain the situation and hopefully they would not give me a ticket.The situation is resolved but I will not purchase another vechile from this company because of unprofessionalism to a consumer
Initial Business Response / [redacted] (1000, 13, 2017/01/13) */ We believe that the repair we made was correct and find it unfortunate that another dealer might lend an opinion on a repair already done Napleton AutoWerks stand behind the work described as the proper correction to the cause of the problem We will not issue any refund Thank you for your feedback [redacted] Initial Consumer Rebuttal / [redacted] (3000, 15, 2017/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not repair the problem the engine light came on again days later.They charged me for a diagnostic test and transmission fluid service.They should have been able to do the same check on the car program and reset the program as another Nissan dealership did .They saw an opportunity to do a transmission service which was not the cause of the problem,this service could have been done at a later date.I have not experienced the engine light on since the car computer was reprogrammed.Why was this not done or if they did not have the necessary technology explain that to me and suggest I take the car to a Nissan dealership that was more advanced I would settle for a partial refund of the [redacted] for the diagnostic test which the service department just gave me the same codes I already had.The transmission services was over priced.Thank you Final Business Response / [redacted] (4000, 17, 2017/01/23) */ It is not our opinion that any refund is appropriate We will not be issuing any refund Thank You, [redacted] La ***
Initial Business Response / [redacted] (1000, 15, 2017/11/29) */ We had the paperwork finalized with the state on September 26th so they where able to go to the BMV on that dateWe apologized for the delay Initial Consumer Rebuttal / [redacted] (3000, 17, 2017/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) As we were informed the paperwork was not available at the BMV until 9/28/17.Prior to this date because of the delay I was unable to drive the vehicle or get another temporary plate from the BMVThe only response I got on the issue from the business was drive the vehicle and if I get stopped by law enforcement, explain the situation and hopefully they would not give me a ticket.The situation is resolved but I will not purchase another vechile from this company because of unprofessionalism to a consumer