HindmanSanchez, P.C.

Initial Business Response / [redacted] (1000, 5, 2017/01/11) */ Whenever a manufacturer such as Nissan offers 0% APR financing to qualified customers, there is usually a cash amount that can be used in lieu of said special financing After reviewing this deal it is clear that the rebate alternative was used to sell this car to Mr [redacted] I am sorry for the confusion That said, it is VERY uncommon for us to see complaints where a consumer felt as unclear about the interest rate on their Retail Installment Contract I apologize for any unprofessional behavior that may have been produced by ANY member or our staff here We appreciate the feedback and will use it to make sure that we avoid issues like this complaint by being even more clear than I think we already are Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) An apology does not help the fact that I was lied to and harassed by the staff 1) the price of the vehicle was inflated over what is advertised by Nissan 2) The APR rate and terms of loan were not accurately disclosed and explained by staffPer ***, the APR and loan term were "better than a 0% APR 3) I received texts and calls from staff harassing me over the negative review Nothing in the response above directly addresses these concerns Final Business Response / [redacted] (4000, 9, 2017/01/23) */ The consummated contract used at the time of sale show all signatures and initials from consumer proving that all disclosures were done We consider this matter closed [redacted] ***

Initial Business Response /* (1000, 9, 2016/05/10) */
Mr*** was emailed and apology for the misdiagnosis by *** *** our Nissan Service Manager and we have issued Mr*** a refund check for *** the total amount he paid for the services issued on 02/12/RO XXXXXXX
Initial Consumer
Rebuttal /* (3000, 11, 2016/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a response from Mr*** at Napleton Nissan on May In his response was an apology for the misdiagnosis of a transmission failure and he indicated that I would receive a refund checkOn May 11, I responded to his letter, accepting his apology and told him that when I received the check I would advise the Revdex.com that the matter was closedOn May I emailed Mr*** and advised him that I had not received his check and that I only had a few more days to advise the Revdex.com as to whether or not I accepted his responseI advised him that if I did not receive the check by May 18, that I would have no recourse but to advise the Revdex.com that I was not satisfied with his responseOn May 18, Mr*** emailed me that he would check with his office and determine when the check was sent and advise me by the end of that dayMr*** did not get back to me and I did not receive the check today, May It would appear that I am not very important
Final Business Response /* (4000, 13, 2016/05/24) */
A refund check was written on 05/10/to Mr*** for the Amount of *** Not only did I refund him for the unsatisfactory service, but for his oil change as wellI sent him an email explaining the check was ready for pick up (his address is close to the dealership so I thought picking it up would be faster service), or send me a reply to mail itAttached is a copy of the check and the email I sentAs of today, I have never received a replyI am sending the check in today's (05/24/2016) evening mail
This should resolve all issues
*** ***, Controller
Napleton Autowerks of Indiana
Final Consumer Response /* (2000, 15, 2016/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the check for *** from Napleton Autowerks on 5/27/I did not receive an email asking me to pick up the check from the dealership
I accept this resolution with Napleton AutowerksI appreciate the Revdex.com's assistance with this issue

Initial Business Response /* (1000, 10, 2017/08/30) */
Temporary plate was issued and it is valid for daysDealership has within this time period to apply and provide customer new plates in the state of ILCustomer signs a form in finance stating this information and is advised he will get a
phone call within this time period to pickup his platesWhich had taken placeBill of Sale is required to purchase city sticker which is given to customer at time of saleCustomer did not have to wait for plates to get a new Chicago city sticker
We appreciate customers business and my understanding he only spoke Spanish and the salesman only spoke EnglishHis son and a Spanish speaking sales manager translatedApparently communication was lost in translationAgain we appreciate the customers business and will be happy to resolve this issueWe have left messages and emailed customer to contact me directly

Initial Business Response /* (1000, 6, 2015/06/19) */
All action taken by HindmanSanchez has been done pursuant to Colorado Law and the governing documents for the *** *** *** *** *** We have provided Ms*** with copies of her statement of account and judgment has been
obtained in Case No***XXXXX pending in ** *** *** *** where no answer has been filed
Initial Consumer Rebuttal /* (3000, 8, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is a blatant lieI was never properly notified of the alleged delinquency per Colorado lawI was never sent notification of the initial debt or given the opportunity to enter into a payment plan prior to the debt being turned over to collectionsCalls to Hindman *** have been unreturned and the last time my husband spoke to them and asked for a statement their response was "if you are not going to pay we will send the sherriff out"They did send the sheriffs deptwith a summons but no statementHammersmith, the actual property management company has blocked me from accessing my account info and they are refusing to send a statementI suspect Hiindman *** has been applying my payments to their fees rather than to the actual assessment fees, which also goes against Colorado lawProper procedure has not been followed at any point in this case
Final Business Response /* (4000, 17, 2015/09/10) */
From: Adriane Traver
Date: August 28, at 8:36:AM MDT
To: "'***@denver.Revdex.com.org'"
Subject: RE: Revdex.com complaint# XXXXXXXX Consumer: ***, ***
Good morning MsQuinn,
We responded to Ms***'s rebuttal on August 14th and it appears she has filed another responseWe do not have anything else to add and trust that the facts outlined previously are sufficient
Please let me know if you need anything further from us
Thank you,
***
Final Consumer Response /* (4200, 19, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no resolutionThe necessary steps to resolve this issue have not been met

Initial Business Response /* (1000, 15, 2016/06/06) */
There was an error in reporting this unit at certified that did require a correction that was made 6/6/
Written confirmation *** be sent to customer within the next couple of days
I apologize for any confusion or aggravations this
has caused our customer
Any further questions, problems or concerns should be directed to me;
*** ** ** ***
General Sales Manager
Napleton AutoWerks of Indiana
XXX-XXX-XXXX
***@napleton.com
Initial Consumer Rebuttal /* (3000, 17, 2016/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have made promises before and never followed throughLetters from Revdex.com and several e-mails went unanswered/ignoredThis response only came after Attorney General contacted themCommunication has been ongoing since Sept
Final Business Response /* (4000, 25, 2016/07/11) */
***Document Attached***
Attached is what I *** be sending to Mr***, who up until 6/6/2016, was correct that his issue had not been fully corrected and updated
The attachment is proof that both the unit is showing as a certified unit, when it was reported sold (by back dating) and the actual Certified Pre-Owned certification
I am sorry for any and all inconvenience this may have caused Mr***
Final Consumer Response /* (4200, 27, 2016/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have not received anything in writing from napleton auto werks of Indiana to give credence to what you were toldthey may have responded to Revdex.com & States Attn., but we still have NOT received any response Although Napleton is admitting fault, they have not sent us anything and refuse to return callsThis is still poor business practiceWe have no way of knowing if this fraud was corrected; except what you're telling us that they told you7/12/

The homeowner stated she received a letter demanding payment be made by 2/12/2016. We received payment from the homeowner on 2/16/2016, four days late. The homeowner stated she received another letter demanding additional payment. This is because, in the interim, additional
attorney fees were incurred, late fees and interest were now due. The homeowner stated her check had been held for two weeks without being cashed. When we receive payment from homeowners, we forward them immediately to the HOA (our client) for handling, and this was done. We have no control over how quickly our clients process payments.The homeowner stated that her desired settlement was for her file to be closed, as she had paid what was due. We communicated with the homeowner on 3/1/that we had closed our file because her account were paid in full at that date

Initial Business Response /* (1000, 13, 2017/01/13) */
We believe that the repair we made was correct and find it unfortunate that another dealer might lend an opinion on a repair already done.
Napleton AutoWerks stand behind the work described as the proper correction to the cause of the...

problem.
We will not issue any refund.
Thank you for your feedback.
[redacted]
Initial Consumer Rebuttal /* (3000, 15, 2017/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not repair the problem the engine light came on again 2 days later.They charged me for a diagnostic test and transmission fluid service.They should have been able to do the same check on the car program and reset the program as another Nissan dealership did .They saw an opportunity to do a transmission service which was not the cause of the problem,this service could have been done at a later date.I have not experienced the engine light on since the car computer was reprogrammed.Why was this not done or if they did not have the necessary technology explain that to me and suggest I take the car to a Nissan dealership that was more advanced I would settle for a partial refund of the [redacted] for the diagnostic test which the service department just gave me the same codes I already had.The transmission services was over priced.Thank you
Final Business Response /* (4000, 17, 2017/01/23) */
It is not our opinion that any refund is appropriate.
We will not be issuing any refund.
Thank You,
[redacted] La [redacted]

Initial Business Response /* (1000, 8, 2016/11/25) */
Contact Name and Title: [redacted] GSM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@napleton.com
Investigated issue. We do not commit fraud here and I am contacting Nissan to get a copy of recorded conversation. This conversation will not...

be taken lightly if it had taken place as described. The vehicle was sold on 6-5-15, was marked sold with Nissan 6-5-15 The carfax report shows sold and titled on 6-5-15. The vehicle was titled sold 6-5-15. It is an apparent error with Nissan and I have contacted our Nissan Rep to have it corrected. Waiting for resolution with Nissan.
Initial Consumer Rebuttal /* (3000, 10, 2016/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still awaiting for my warranty to be corrected. Mr. [redacted] has been in contact with me twice regarding this issue (11/25/16 & 11/29/16).
Final Business Response /* (4000, 12, 2016/12/01) */
[redacted]Document Attached[redacted]
The purchase date start of warranty has been corrected by Nissan on 11-29-16. The correct in service date of 6-5-15 is in place. I called [redacted] and informed him. Thank you. [redacted]

Initial Business Response /* (1000, 5, 2016/02/23) */
[redacted] purchased a 2009 Nissan Versa with 128,271 miles on it. The vehicle was purchased AS-IS. Mr. [redacted] called with a concern about the sub-frame cradle & right front coil link. He spoke with me, Jim [redacted] the General Sales...

Manager on February 11th, 2016. I told Mr. [redacted] that I would get back to him with a date the service dept had available for an appointment. A few hours later, Mr. [redacted] called and spoke with Jim [redacted] the pre-owned Sales Manager who told him there is nothing we could do because he purchased the vehicle AS-IS.
I then contacted Mr. [redacted] & told him to bring his vehicle in the next day. February 12, 2016 and I would provide him with a loaner vehicle.
Mr. [redacted]'s vehicle is still in the shop being repaired as we are currently waiting on some parts to complete the job. Mr. [redacted] is still in our loaner vehicle and is satisfied we are completing the repairs on his vehicle.
OFFER:
Initial Consumer Rebuttal /* (2000, 7, 2016/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The general manager at the Nissan dealer was very helpful and friendly through this whole process. I'm happy that we were able to work this out. I'm glad that he helped make sure the vehicle was safe to drive for my family and I now by fixing it and letting me us the loaner vehicle. Would happily do business with them again.

Initial Business Response /* (1000, 6, 2015/09/24) */
To Whom It May Concern:
The attachment is our response to the Mr. [redacted]'s case. We have unsuccessfully tried to fax it to XXX-XXX-XXXX. And the complaint link does not allow for an attachment. I am forwarding this from our Corporate...

Service Director,
Mr. Bill [redacted].
Thank You.
Diane [redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This vehicle has not had any further "electrical" problems since being CORRECTLY repaired by Volvo of Lisle. This supports my claim the car was misdiagnosed at Napleton Volvo from the beginning Also, I never submitted keyless entry remotes, so the statement they were defective, or a cause for the car not looking properly is totally a lie and another example of miscommunication and deception.
I'd like a commitment from Napleton Volvo to do the right thing and refund the cost charged for the fuse panel and all labor charge for installation of it when I submit proof the car works fine with the original panel. Again, this is in the amount of $524.67. I'd be willing to return the new panel for them to return to their supplier for a refund of cost paid by them for it.
Final Business Response /* (4030, 13, 2015/10/14) */
I stand by the original response. There was no misdiagnosis in this situation. Mr. [redacted] WAS told that the fuse panel was likely the effect of another problem, which apparently WAS the module he had replaced at another store, which IS what we recommended that he should do.
The fuel filler door MAY have been a part of the module he had replaced, but we cannot verify or deny that.
If the fuse panel was not bad, then why did the car start right up after it was replaced?
I feel bad for Mr. Krueger for having so many issues with this car but he is the one who purchased a 14 year old car, and we have no obligation to fix it for free.
My original decision stands.
Bill [redacted]
Corporate Service/Parts Director
Napleton Auto Group

Initial Business Response /* (1000, 15, 2017/11/29) */
We had the paperwork finalized with the state on September 26th so they where able to go to the BMV on that date. We apologized for the delay.
Initial Consumer Rebuttal /* (3000, 17, 2017/11/29) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
As we were informed the paperwork was not available at the BMV until 9/28/17.Prior to this date because of the delay I was unable to drive the vehicle or get another temporary plate from the BMV. The only response I got on the issue from the business was drive the vehicle and if I get stopped by law enforcement, explain the situation and hopefully they would not give me a ticket.The situation is resolved but I will not purchase another vechile from this company because of unprofessionalism to a consumer

Initial Business Response /* (1000, 5, 2017/01/11) */
Whenever a manufacturer such as Nissan offers 0% APR financing to qualified customers, there is usually a cash amount that can be used in lieu of said special financing.
After reviewing this deal it is clear that the rebate alternative was...

used to sell this car to Mr. [redacted].
I am sorry for the confusion.
That said, it is VERY uncommon for us to see complaints where a consumer felt as unclear about the interest rate on their Retail Installment Contract.
I apologize for any unprofessional behavior that may have been produced by ANY member or our staff here.
We appreciate the feedback and will use it to make sure that we avoid issues like this complaint by being even more clear than I think we already are.
Initial Consumer Rebuttal /* (3000, 7, 2017/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
An apology does not help the fact that I was lied to and harassed by the staff.
1) the price of the vehicle was inflated over what is advertised by Nissan
2) The APR rate and terms of loan were not accurately disclosed and explained by staff. Per [redacted], the APR and loan term were "better than a 0% APR
3) I received texts and calls from staff harassing me over the negative review
Nothing in the response above directly addresses these concerns
Final Business Response /* (4000, 9, 2017/01/23) */
The consummated contract used at the time of sale show all signatures and initials from consumer proving that all disclosures were done.
We consider this matter closed.
[redacted]

A rep of Hindman-Sanchez called me stating that the original amount of the dispute had risen because I could not pay off the amount in 60 days.
I received a letter from HindmanSanchez in early December regarding my late HOA dues. They requested the original amount of $174, plus another $250 in attorney's fees. My check did not include the $250 extra amount, but I told them to take this as a payment and I would discuss the situation further. They said they sent back my check to me because it was post dated for my paydate, but I never received it. I finally received a call on 3-19-14 from someone stating that they were calling from HindmanSanches, a law firm. I can't identify the individual. The young woman was upset that I questioned their policies. She stated that I now owed an additional amount today because I could not pay off the balance in 60 days. When I asked that this policy be mailed to me the individual became upset. I felt the entire conversation was professional extortion and highly suspect, so I would not agree to her non-explanation of the additional fees. Because I questioned the fees, the individual stated, I'm done with this conversation...have a good day," and then hung up. I was left with no way to discuss this issue and was threatened with further litigation if I did not pay off the original $174.00, plus the $250.00 in attorney's fees, plus this new fee. I would like to resolve this issue, but I do not believe that the tactics of this law firm are ethical and appropriate. I also believe I have a right to ask if the employees explanation for all of these fees is a policy that they have in writing and that has been applied consistently/fairly. I am asking that this firm be contacted and that someone more professional or willing to thoroughly discuss these issues help to resolve my complaint without intimidation, threats, and further legal action.