Hine Landscape Construction LLC

[redacted] Sent from my iPad In response to the complaint we received [redacted] We regret this customer was not satisfied with our paving job; we've tried to remedy her dissatisfaction, but unfortunately the actions we suggested and performed were rejectedAt the outset, this customer requested (1) the new driveway slopes away from the garage and the side of the house, and (2) we get the water to drain off and not puddle on the drivewayEach of these objectives was successfully met, as the homeowner stated in her complaintWater will flow to the lowest point, unfortunately the sidewalk is the lowest elevation in the driveway by approximately 4"to 5" inchesWe discussed a small landscape drain, and that was rejectedAs for the sloping comment she mentioned, we pave with a mechanical asphalt paver that lays down a perfectly flat matWe note that no other paving contractor has found another solutionWe are sorry the homeowner is not happy, we feel we did everything we could

[redacted]       Sent from my iPad In response to the complaint we received. [redacted] We regret this customer was not satisfied with...

our paving job; we've tried to remedy her dissatisfaction, but unfortunately the actions we suggested and performed were rejected. At the outset, this customer requested (1) the new driveway slopes away from the garage and the side of the house, and (2) we get the water to drain off and not puddle on the driveway. Each of these objectives was successfully met, as the homeowner stated in her complaint. Water will flow to the lowest point, unfortunately the sidewalk is the lowest elevation in the driveway by approximately 4"to 5" inches. We discussed a small landscape drain, and that was rejected. As for the sloping comment she mentioned, we pave with a mechanical asphalt paver that lays down a perfectly flat mat. We note that no other paving contractor has found another solution. We are sorry the homeowner is not happy, we feel we did everything we could.