Hingewerks

We were hired to replace a cracked tub and surroundThe only mention of mold or mildew in our conversation was me telling Mrs [redacted] that abatement was not includedShe told me there was a little mildew were the surround met the tub and I told her we would be removing that anyway so it was not a concernI mentioned that if there was anything behind the walls, we would address that at the timeI did agree to supply an air scrubber with a HEPA filter but we had a scheduling snag with delivering her tub and in all of the excitement, I flat out forgot to get oneI called Mrs [redacted] on the morning we began and apologized and told her I would remove that charge from the bill and that my worker was telling me the walls behind looked goodShe acted fine with that solution at the time.I wasn't told of Mrs' ***'s health issues until we began the jobShe told me she was disabled, not sickI'd like to think I would have placed a higher priority on the air scrubber had I known.I had planned to handle the entire job over a day period but that did not happenDue to an existing cracked santee fitting in the wall, we had about a hour delay on the job while Mrs' [redacted] tried to figure out if we or the association should repair itIt was decided the association and the plumber stayed until 7pm that eveningMy worker stayed until 6:30pm but realized he would need to try and finish all of the drywall the following dayHe spent the next day at the clients home patching and repairing drywall and although he did not finish, he was making good progressMrs [redacted] was not happy with the work and I don't think understood that drywall repairs often take multiple layers to build back the finish properlyI sent workers there next and we removed the drywall completely above the surround, replaced, taped, and texture matched and she was very happyThe next morning, she found something she didn't like and sent me pictures although she said you couldn't really make anything out in the picturesI told her I would come look but she told me no and I would need to wait until her husband got home that eveningShe didn't want me in her home and the association drywaller was fixing our work.At this point, I was willing to drastically reduce the price and removed all drywall charges plus much more and we would just move onShe called my office and paid the reduced total and then later found some addition drywall issues and asked for more moneyI told her I would pay her the new amount if she agreed to sign something that she would not defame Hingewerks or it's employees, not contact the contractors license board, or our bond companyShe said she would not sign anything and made several accusations and threatsI respectfully repeated my demand and she repeatedShe has contacted the license board and the deal for the refund is no longer available.We do a fantastic job and care deeply for the quality of work and the customers we work forEvery once in awhile, we get a client we can not make happy and while it's troubling, we will move forward and continue doing the quality of work that has kept us a thriving, referral based business