Hino Motors Canada Reviews (%countItem)
Hino Motors Canada Rating
Address: 2 - 6975 Creditview Rd, Mississauga, Ontario, Canada, L5N 8E9
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The purchase date of the 2013 Hino 195 is November 7, 2013. The problem date(s) is December 31, 2013 to present. The VIN# is ***. The sales rep is ***, Hino Edmonton (Hino Canada). The lease to own payment was $74,393.00.
Hino Canada (HC) did not send me three recall notices to "winterize" the vehicle; they allegedly sent them to Weston Bakeries. I, 101241663 Saskatchewan Limited, purchased the truck as an independent distributor. As a result, the truck's engine oil froze on December 31, 2013, and was required to be towed to Hino Regina, Sterling Truck and Trailer (STT) for a four week stint to be winterized. The first day back to work after "winterizing", the truck's DEF, environmental diesel treatment, system froze, resulting in another tow to STT for another three weeks of "winterizing".
On July 23, 2015, I took the truck to STT for routine maintenance, but it took six weeks and five tows for me to make it back home to use the truck for work.
During August/September 2016 the truck would not regenerate on its own, so STT advised me on the phone that the two DEF filters, one disposable and one that requires cleaning, were plugged. I made an appointment for the nearest Saturday to have STT to attend to this, but the message must have been misinterpreted as the mechanic that day said the truck was regenerating fine. A few days later it stopped running and had to be towed to STT for the initial proper repairs.
December 24, 2016, one of the fan belts broke but still worked and I noticed the next day it had leaked antifreeze on my driveway. I had it towed to STT for repairs. The next time I had it in for routine maintenance a few weeks later, the STT mechanic told me I was missing a fan belt! HC would not partially reimburse me for this tow.
I had ordered mirrors, but STT never ordered them. Last summer after a free inspection by STT the mechanic told me at their front desk that I needed mirrors. I ordered them again. I just recently received the mirrors via the service manager.
I had my lawyer send a letter to HC after the Summer '15 five tows in six weeks breakdown, which resulted in consultation with HC's *** and STT's ***, and a sales manager. I am not mechanically inclined, so I merely wanted a truck that ran so I would not have to be constantly finding and financing alternate means to service my customers. *** stated the truck is OK despite having been hard for them to fix and that they would keep this in mind if problems keep arising with the truck. They were and have been very cordial since.
The warranty has recently expired and now the truck has been in a local garage for the last 11.5 weeks with "apparent" fuel system problems. I have been communicating over the phone with STT regarding this recent breakdown and they fell it is the fuel injectors that require replacing, which is a very major repair.
It has been very difficult and timely to get HC STT to partially reimburse me for towing. I finally managed to get this partially rectified, so I now have a credit with STT HC.
On Monday, May 29, 2017, STT stated they would try to sell my truck on consignment in Regina, SK. This is a nice gesture, but I would like this to be resolved by HC taking responsibility for not sending me the three recalls to "winterize" it, which seems to be the cause of the ongoing problems. It has required eight tows that HC partially reimburses and more tows that they would not cover. That is another issue.
I am not a lawyer, so I do not know the legal solutions to this ongoing problem. I would like HC to acknowledge that ***, Hino Edmonton did not send me the three recall notices to "winterize" the truck and that the truck was not mechanically sound as a result. If the truck freezing twice is not the cause of the ongoing problems, then it was a lemon and I have been spending money, time and energy because of this. I am attempting to purchase another truck because I do not want to have to be towed and find replacement vehicles any more.
Our office will be reaching out to Mr. directly to discuss the matter further. We will revert with updates.
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Revdex.com:
Thank you for your existence and for a venue to attempt to resolve issues that seem to arise all too often, especially with my 2013 Hino 195.
Hino Canada's above response does not really say anything to me, so I have no choice but to decline this response.
I would prefer to see something tangible, or in print. This would possibly allow me to move forward
My email address is [email protected].
Sincerely
We acknowledge receipt of the most recent response to the Revdex.com by Mr. on June 26, 2017.
Kindly take note that Hino Motors Canada, Ltd. re-affirms its positon as stated by Mr. in the most recent rebuttal to the Revdex.com.
We look forward to closing this matter, and remain,
Yours truly
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Revdex.com:
Thank you for providing a free and open venue to attempt to resolve issues.
It's an unfortunate outcome, but not surprising that I was not able to convince Hino Canada to take ownership of the situation, resulting from Hino Canada not sending recall notices, and of the defective 2013 Hino 195 Silver Knight, despite it having a recently rebuilt $17,000.00 fuel system.
I was not seeking compensation from Hino Canada. I merely wanted a dependable truck to better serve my customers, hence I had to purchase a Ford.
Sincerely