Complaint: [redacted] I am rejecting this response because: First of all I really appreciate vendor responding to my commentHowever, I truly believe that the person who wrote ignores the situationAnd makes me more upset to read all these liesI have never spent nor plan to spend an hour in a storeI am not a shopperIt did take a like longer than usual since I sent pictures to my sister asking for an approval on which style was betterThey are right when they said I asked about return and exchange policyAfter I was informed or policy I agree to it, like I expressed in my previous email, I was never seeking for a refund prior to my complaintI never asked the gift to be wrapped like they saidI was going to wrap it myselfHowever when they offered, I thought it was a nice touch and liked a lotI came back with my wife to the storeContrary to what they say that she was upset for not liking the gift, she was happy to look for something else she would like betterMy wife was not crazy about the gift and was going to keep itHowever I noticed she was doing it more for me to not hurt my feelingsI was the one that encouraged her to exchange itSo their version is totally falseWhen looking around it was never that longStaff might need to adjust their clocks or watches since apparently time spent in stores is too muchAfter not liking anything she decided to take the credit which yes, we were advised that would expire in days Knowing it would expire I pushed my wife to try to go and get somethingShe went back by herself around a month after and was trying to force herself to buy something to use the creditThere she was told by manager that the credit will not expireMy wife asked for manager to sign credit stating that, and she refusedShe happily left the store thinking we could use it for Christmas presentsFunny how this whole visit was not mentioned by the businessChristmas getting close, I decided to use the credit and buy my sister a [redacted] braceletI visited and asked the lady for it and showed her my creditI NEVER ASKED ABOUT CREDIT BEFORE AND NEVER PICKED SEVERAL THINGSBy the way, it couldn't have expired since there is not expressing a date of expiration in creditI told her I only wanted A BRACELET and she told me that I had to use the whole creditI asked whyThat I could not be forced to buy stuff I didn't wantIf what they say was true, that I picked several items, the whole credit would have been covered and we would been going through thisSo it is obviously NOT TRUEManager came out and told me again I hd to use the whole creditOnce again I said I could not be forced to buy something I did not wantShe said " I am not forcing you, I am telling you"I told her that was not rightThat it was not expressed in credit sheetI walked out of storeI saw some people outside in the middle of the corridor and I asked them if they were going inIf so, I could sell them my credit for a cheaper price ( I guess that is when they ASSUMED AND ACCUSED ME OF TELLING PEOPLE NOT TO COME IN)They said noBut to go to their friend who was already insideThat is when I went back in and ask the gentleman if he wanted to buy my creditI know was not the best action but I was upsetManager told me I could not do thatThat the credit was under my nameI said, I could do with my credit whatever I wantedThen asked her if she was affiliated to the Revdex.com and she responded yesI walked away telling her I would put a claimI WAS NEVER ASKED TO LEAVEAnother lieStore was not packedThere was more staff than customersAnd I only asked one person to buy my creditNOT FROM ONE TO ANOTHER I never stood outside of store preventing people from coming in or telling them to not buyMORE LIESBusiness closing statement sounds very nice and professionalBut very to what they practiceI will not come back to your store to buyLike I always said, I am not asking for anything freeI appreciate the offer thoughFunny, they rather give me free $piece of jewelry than allow me to use a credit in two parts? Does not make sense to meI have been in the Hospitality industry for yearsI currently work for a fast food Corporation and own my own franchise so I know how important customer service and satisfaction isWe also receive many complaints nationwideMany trying to get free stuff and it is not funnyThat is why I specifically said I DO NOT WANT ANYTHING FREEAll I wanted is to use my credit the way it is supposed to be doneI bought and returned two items and just wanted to get one at the time and in the future use the restAny other credit would allow it unless specifiedNOW I want my money backI will not like this vendor to get my business If this is not possible, I will allow the business to just keep my money and I will rip my credit sheet and get this over withIt is not so much about the money, it is the principleI will make sure people in the area know about this experience If vendor feels like comfortable with their version, maybe they should check or provide video footage and they will realize how it was a bunch of liesThank you Sincerely, [redacted]
Complaint: ***
I am rejecting this response because:
First of all I really appreciate vendor responding to my commentHowever, I truly believe that the person who wrote ignores the situationAnd makes me more upset to read all these liesI have never spent nor plan to spend an hour in a storeI am not a shopperIt did take a like longer than usual since I sent pictures to my sister asking for an approval on which style was betterThey are right when they said I asked about return and exchange policyAfter I was informed or policy I agree to it, like I expressed in my previous email, I was never seeking for a refund prior to my complaintI never asked the gift to be wrapped like they saidI was going to wrap it myselfHowever when they offered, I thought it was a nice touch and liked a lotI came back with my wife to the storeContrary to what they say that she was upset for not liking the gift, she was happy to look for something else she would like betterMy wife was not crazy about the gift and was going to keep itHowever I noticed she was doing it more for me to not hurt my feelingsI was the one that encouraged her to exchange itSo their version is totally falseWhen looking around it was never that longStaff might need to adjust their clocks or watches since apparently time spent in stores is too muchAfter not liking anything she decided to take the credit which yes, we were advised that would expire in days.
Knowing it would expire I pushed my wife to try to go and get somethingShe went back by herself around a month after and was trying to force herself to buy something to use the creditThere she was told by manager that the credit will not expireMy wife asked for manager to sign credit stating that, and she refusedShe happily left the store thinking we could use it for Christmas presentsFunny how this whole visit was not mentioned by the businessChristmas getting close, I decided to use the credit and buy my sister a *** braceletI visited and asked the lady for it and showed her my creditI NEVER ASKED ABOUT CREDIT BEFORE AND NEVER PICKED SEVERAL THINGSBy the way, it couldn't have expired since there is not expressing a date of expiration in creditI told her I only wanted A BRACELET and she told me that I had to use the whole creditI asked whyThat I could not be forced to buy stuff I didn't wantIf what they say was true, that I picked several items, the whole credit would have been covered and we would been going through thisSo it is obviously NOT TRUEManager came out and told me again I hd to use the whole creditOnce again I said I could not be forced to buy something I did not wantShe said " I am not forcing you, I am telling you"I told her that was not rightThat it was not expressed in credit sheetI walked out of storeI saw some people outside in the middle of the corridor and I asked them if they were going inIf so, I could sell them my credit for a cheaper price ( I guess that is when they ASSUMED AND ACCUSED ME OF TELLING PEOPLE NOT TO COME IN)They said noBut to go to their friend who was already insideThat is when I went back in and ask the gentleman if he wanted to buy my creditI know was not the best action but I was upsetManager told me I could not do thatThat the credit was under my nameI said, I could do with my credit whatever I wantedThen asked her if she was affiliated to the Revdex.com and she responded yesI walked away telling her I would put a claimI WAS NEVER ASKED TO LEAVEAnother lieStore was not packedThere was more staff than customersAnd I only asked one person to buy my creditNOT FROM ONE TO ANOTHER I never stood outside of store preventing people from coming in or telling them to not buyMORE LIESBusiness closing statement sounds very nice and professionalBut very to what they practiceI will not come back to your store to buyLike I always said, I am not asking for anything freeI appreciate the offer thoughFunny, they rather give me free $piece of jewelry than allow me to use a credit in two parts? Does not make sense to meI have been in the Hospitality industry for yearsI currently work for a fast food Corporation and own my own franchise so I know how important customer service and satisfaction isWe also receive many complaints nationwideMany trying to get free stuff and it is not funnyThat is why I specifically said I DO NOT WANT ANYTHING FREEAll I wanted is to use my credit the way it is supposed to be doneI bought and returned two items and just wanted to get one at the time and in the future use the restAny other credit would allow it unless specifiedNOW I want my money backI will not like this vendor to get my business.
If this is not possible, I will allow the business to just keep my money and I will rip my credit sheet and get this over withIt is not so much about the money, it is the principleI will make sure people in the area know about this experience.
If vendor feels like comfortable with their version, maybe they should check or provide video footage and they will realize how it was a bunch of liesThank you
Sincerely,
*** ***
Dear Better Buisness Bureau of Chicago, I recieved a copy of the complaint made by the customer *** ***After inquiring and talking to my staff these are some of the facts I came across*** *** visited our store on september 1st and purchased a *** bracelet and
a charmAccording to the sales lady that assisted him he was shopping for his wife, for an anniversary presentThey almost spent almost an hour together trying to find a perfect charm for his wifeHe also asked questions about the store return or exchange policy just incase his wife couldnt fit the size of the bracelet or somethingHe was informed that the store only does exchanges and no refunds. He was very satisfied with the purchase and happy that all the items were personally gift wrapped by the sales person, as requested by himOn september 9th *** *** and his wife returned to the store very upset because his wife didnt like the giftAccording to the sales rep, that was helping them with the return, his wife was not familiar with the brand and wasnt impressedAfter telling her little bit about the brand the sales rep spent almost to minutes showing her different stuff but she wasnt convincedThe couple then ended up taking the store credit for the amount spentThey said that they will come back when they have more time to shopThey were informed that the credit remains valid for days*** *** returned to the store on December 16th to use his store credit which was already expiredThe sales rep at the time contacted the assistant manger to get an approval so the expired credit could be used by the customerCustomer was informed that it was ok for him to use the expired store credit and he can get whatever he likesHe then asks to look at the *** jewelry and picks out few thingsFew minutes later he started talking to other customers, interrupting their purchases, trying to sell them his store credit so that he could get cash from themSince the store was packed with customers shopping for Christmas gifts he was going from one person to the other trying to see what they were spending was equal to his store credit or notAfter he was kindly asked to stop interrupting the other customers with their purchases, he became very loud and rude toward the staffAt that point he was asked to leave the store since it was causing alot of disruptionHe was told to come back when he was ready to use his store creditHe then stood outside the store for few minutes preventing people from coming into the store, telling them not to buy anything from the store, they dont do refundsAt diamonds 4ever we have a buisness motto: A customer is the most important visitor on our premisesHe is not dependent on usWe are dependent on himHe is not an interruption in our workHe is the purpose of itHe is not an outsider in our businessHe is part of itWe are not doing him a favor by serving himHe is doing us a favor by giving us an opportunity to do soWe truly value our customers and their concernsI personally want to apologize to *** *** for his negative experience at our storeI would like to invite him back to our store to take advantage of the promotion thats going on between now to the 1st of jan and from 6th to the 8th January and to use his store credit toward the promotion and get free piece of jewelry worth upto $Im hoping to resolve this issue as soon as I canPlease let me know if there's anything else I can to assist you furthersincerely, store manager, ***
Complaint: [redacted] I am rejecting this response because: First of all I really appreciate vendor responding to my commentHowever, I truly believe that the person who wrote ignores the situationAnd makes me more upset to read all these liesI have never spent nor plan to spend an hour in a storeI am not a shopperIt did take a like longer than usual since I sent pictures to my sister asking for an approval on which style was betterThey are right when they said I asked about return and exchange policyAfter I was informed or policy I agree to it, like I expressed in my previous email, I was never seeking for a refund prior to my complaintI never asked the gift to be wrapped like they saidI was going to wrap it myselfHowever when they offered, I thought it was a nice touch and liked a lotI came back with my wife to the storeContrary to what they say that she was upset for not liking the gift, she was happy to look for something else she would like betterMy wife was not crazy about the gift and was going to keep itHowever I noticed she was doing it more for me to not hurt my feelingsI was the one that encouraged her to exchange itSo their version is totally falseWhen looking around it was never that longStaff might need to adjust their clocks or watches since apparently time spent in stores is too muchAfter not liking anything she decided to take the credit which yes, we were advised that would expire in days Knowing it would expire I pushed my wife to try to go and get somethingShe went back by herself around a month after and was trying to force herself to buy something to use the creditThere she was told by manager that the credit will not expireMy wife asked for manager to sign credit stating that, and she refusedShe happily left the store thinking we could use it for Christmas presentsFunny how this whole visit was not mentioned by the businessChristmas getting close, I decided to use the credit and buy my sister a [redacted] braceletI visited and asked the lady for it and showed her my creditI NEVER ASKED ABOUT CREDIT BEFORE AND NEVER PICKED SEVERAL THINGSBy the way, it couldn't have expired since there is not expressing a date of expiration in creditI told her I only wanted A BRACELET and she told me that I had to use the whole creditI asked whyThat I could not be forced to buy stuff I didn't wantIf what they say was true, that I picked several items, the whole credit would have been covered and we would been going through thisSo it is obviously NOT TRUEManager came out and told me again I hd to use the whole creditOnce again I said I could not be forced to buy something I did not wantShe said " I am not forcing you, I am telling you"I told her that was not rightThat it was not expressed in credit sheetI walked out of storeI saw some people outside in the middle of the corridor and I asked them if they were going inIf so, I could sell them my credit for a cheaper price ( I guess that is when they ASSUMED AND ACCUSED ME OF TELLING PEOPLE NOT TO COME IN)They said noBut to go to their friend who was already insideThat is when I went back in and ask the gentleman if he wanted to buy my creditI know was not the best action but I was upsetManager told me I could not do thatThat the credit was under my nameI said, I could do with my credit whatever I wantedThen asked her if she was affiliated to the Revdex.com and she responded yesI walked away telling her I would put a claimI WAS NEVER ASKED TO LEAVEAnother lieStore was not packedThere was more staff than customersAnd I only asked one person to buy my creditNOT FROM ONE TO ANOTHER I never stood outside of store preventing people from coming in or telling them to not buyMORE LIESBusiness closing statement sounds very nice and professionalBut very to what they practiceI will not come back to your store to buyLike I always said, I am not asking for anything freeI appreciate the offer thoughFunny, they rather give me free $piece of jewelry than allow me to use a credit in two parts? Does not make sense to meI have been in the Hospitality industry for yearsI currently work for a fast food Corporation and own my own franchise so I know how important customer service and satisfaction isWe also receive many complaints nationwideMany trying to get free stuff and it is not funnyThat is why I specifically said I DO NOT WANT ANYTHING FREEAll I wanted is to use my credit the way it is supposed to be doneI bought and returned two items and just wanted to get one at the time and in the future use the restAny other credit would allow it unless specifiedNOW I want my money backI will not like this vendor to get my business If this is not possible, I will allow the business to just keep my money and I will rip my credit sheet and get this over withIt is not so much about the money, it is the principleI will make sure people in the area know about this experience If vendor feels like comfortable with their version, maybe they should check or provide video footage and they will realize how it was a bunch of liesThank you Sincerely, [redacted]
Complaint: ***
I am rejecting this response because:
First of all I really appreciate vendor responding to my commentHowever, I truly believe that the person who wrote ignores the situationAnd makes me more upset to read all these liesI have never spent nor plan to spend an hour in a storeI am not a shopperIt did take a like longer than usual since I sent pictures to my sister asking for an approval on which style was betterThey are right when they said I asked about return and exchange policyAfter I was informed or policy I agree to it, like I expressed in my previous email, I was never seeking for a refund prior to my complaintI never asked the gift to be wrapped like they saidI was going to wrap it myselfHowever when they offered, I thought it was a nice touch and liked a lotI came back with my wife to the storeContrary to what they say that she was upset for not liking the gift, she was happy to look for something else she would like betterMy wife was not crazy about the gift and was going to keep itHowever I noticed she was doing it more for me to not hurt my feelingsI was the one that encouraged her to exchange itSo their version is totally falseWhen looking around it was never that longStaff might need to adjust their clocks or watches since apparently time spent in stores is too muchAfter not liking anything she decided to take the credit which yes, we were advised that would expire in days.
Knowing it would expire I pushed my wife to try to go and get somethingShe went back by herself around a month after and was trying to force herself to buy something to use the creditThere she was told by manager that the credit will not expireMy wife asked for manager to sign credit stating that, and she refusedShe happily left the store thinking we could use it for Christmas presentsFunny how this whole visit was not mentioned by the businessChristmas getting close, I decided to use the credit and buy my sister a *** braceletI visited and asked the lady for it and showed her my creditI NEVER ASKED ABOUT CREDIT BEFORE AND NEVER PICKED SEVERAL THINGSBy the way, it couldn't have expired since there is not expressing a date of expiration in creditI told her I only wanted A BRACELET and she told me that I had to use the whole creditI asked whyThat I could not be forced to buy stuff I didn't wantIf what they say was true, that I picked several items, the whole credit would have been covered and we would been going through thisSo it is obviously NOT TRUEManager came out and told me again I hd to use the whole creditOnce again I said I could not be forced to buy something I did not wantShe said " I am not forcing you, I am telling you"I told her that was not rightThat it was not expressed in credit sheetI walked out of storeI saw some people outside in the middle of the corridor and I asked them if they were going inIf so, I could sell them my credit for a cheaper price ( I guess that is when they ASSUMED AND ACCUSED ME OF TELLING PEOPLE NOT TO COME IN)They said noBut to go to their friend who was already insideThat is when I went back in and ask the gentleman if he wanted to buy my creditI know was not the best action but I was upsetManager told me I could not do thatThat the credit was under my nameI said, I could do with my credit whatever I wantedThen asked her if she was affiliated to the Revdex.com and she responded yesI walked away telling her I would put a claimI WAS NEVER ASKED TO LEAVEAnother lieStore was not packedThere was more staff than customersAnd I only asked one person to buy my creditNOT FROM ONE TO ANOTHER I never stood outside of store preventing people from coming in or telling them to not buyMORE LIESBusiness closing statement sounds very nice and professionalBut very to what they practiceI will not come back to your store to buyLike I always said, I am not asking for anything freeI appreciate the offer thoughFunny, they rather give me free $piece of jewelry than allow me to use a credit in two parts? Does not make sense to meI have been in the Hospitality industry for yearsI currently work for a fast food Corporation and own my own franchise so I know how important customer service and satisfaction isWe also receive many complaints nationwideMany trying to get free stuff and it is not funnyThat is why I specifically said I DO NOT WANT ANYTHING FREEAll I wanted is to use my credit the way it is supposed to be doneI bought and returned two items and just wanted to get one at the time and in the future use the restAny other credit would allow it unless specifiedNOW I want my money backI will not like this vendor to get my business.
If this is not possible, I will allow the business to just keep my money and I will rip my credit sheet and get this over withIt is not so much about the money, it is the principleI will make sure people in the area know about this experience.
If vendor feels like comfortable with their version, maybe they should check or provide video footage and they will realize how it was a bunch of liesThank you
Sincerely,
*** ***
Dear Better Buisness Bureau of Chicago, I recieved a copy of the complaint made by the customer *** ***After inquiring and talking to my staff these are some of the facts I came across*** *** visited our store on september 1st and purchased a *** bracelet and
a charmAccording to the sales lady that assisted him he was shopping for his wife, for an anniversary presentThey almost spent almost an hour together trying to find a perfect charm for his wifeHe also asked questions about the store return or exchange policy just incase his wife couldnt fit the size of the bracelet or somethingHe was informed that the store only does exchanges and no refunds. He was very satisfied with the purchase and happy that all the items were personally gift wrapped by the sales person, as requested by himOn september 9th *** *** and his wife returned to the store very upset because his wife didnt like the giftAccording to the sales rep, that was helping them with the return, his wife was not familiar with the brand and wasnt impressedAfter telling her little bit about the brand the sales rep spent almost to minutes showing her different stuff but she wasnt convincedThe couple then ended up taking the store credit for the amount spentThey said that they will come back when they have more time to shopThey were informed that the credit remains valid for days*** *** returned to the store on December 16th to use his store credit which was already expiredThe sales rep at the time contacted the assistant manger to get an approval so the expired credit could be used by the customerCustomer was informed that it was ok for him to use the expired store credit and he can get whatever he likesHe then asks to look at the *** jewelry and picks out few thingsFew minutes later he started talking to other customers, interrupting their purchases, trying to sell them his store credit so that he could get cash from themSince the store was packed with customers shopping for Christmas gifts he was going from one person to the other trying to see what they were spending was equal to his store credit or notAfter he was kindly asked to stop interrupting the other customers with their purchases, he became very loud and rude toward the staffAt that point he was asked to leave the store since it was causing alot of disruptionHe was told to come back when he was ready to use his store creditHe then stood outside the store for few minutes preventing people from coming into the store, telling them not to buy anything from the store, they dont do refundsAt diamonds 4ever we have a buisness motto: A customer is the most important visitor on our premisesHe is not dependent on usWe are dependent on himHe is not an interruption in our workHe is the purpose of itHe is not an outsider in our businessHe is part of itWe are not doing him a favor by serving himHe is doing us a favor by giving us an opportunity to do soWe truly value our customers and their concernsI personally want to apologize to *** *** for his negative experience at our storeI would like to invite him back to our store to take advantage of the promotion thats going on between now to the 1st of jan and from 6th to the 8th January and to use his store credit toward the promotion and get free piece of jewelry worth upto $Im hoping to resolve this issue as soon as I canPlease let me know if there's anything else I can to assist you furthersincerely, store manager, ***