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Hinojosa's Catering

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Hinojosa's Catering Reviews (1)

Complaint: [redacted]
I am rejecting this response because:
 
First of all I really appreciate vendor responding to my comment. However, I truly believe that the person who wrote ignores the situation. And makes me more upset to read all these lies.
I have never spent nor plan to spend an hour in a store. I am not a shopper. It did take a like longer than usual since I sent pictures to my sister asking for an approval on which style was better. They are right when they said I asked about return and exchange policy. After I was informed or policy I agree to it, like I expressed in my previous email, I was never seeking for a refund prior to my complaint. I never asked the gift to be wrapped like they said. I was going to wrap it myself. However when they offered, I thought it was a nice touch and liked a lot.
I came back with my wife to the store. Contrary to what they say that she was upset for not liking the gift, she was happy to look for something else she would like better. My wife was not crazy about the gift and was going to keep it. However I noticed she was doing it more for me to not hurt my feelings. I was the one that encouraged her to exchange it. So their version is totally false. When looking around it was never that long. Staff might need to adjust their clocks or watches since apparently time spent in stores is too much. After not liking anything she decided to take the credit which yes, we were advised that would expire in 90 days. 
Knowing it would expire I pushed my wife to try to go and get something. She went back by herself around a month after and was trying to force herself to buy something to use the credit. There she was told by manager that the credit will not expire. My wife asked for manager to sign credit stating that, and she refused. She happily left the store thinking we could use it for Christmas presents. Funny how this whole visit was not mentioned by the business.
Christmas getting close, I decided to use the credit and buy my sister a [redacted] bracelet. I visited and asked the lady for it and showed her my credit. I NEVER ASKED ABOUT CREDIT BEFORE AND NEVER PICKED SEVERAL THINGS. By the way, it couldn't have expired since there is not expressing a date of expiration in credit. I told her I only wanted A BRACELET and she told me that I had to use the whole credit. I asked why. That I could not be forced to buy stuff I didn't want. If what they say was true, that I picked several items, the whole credit would have been covered and we would been going through this. So it is obviously NOT TRUE.
Manager came out and told me again I hd to use the whole credit. Once again I said I could not be forced to buy something I did not want. She said " I am not forcing you, I am telling you". I told her that was not right. That it was not expressed in credit sheet.
I walked out of store. I saw some people outside in the middle of the corridor and I asked them if they were going in. If so, I could sell them my credit for a cheaper price ( I guess that is when they ASSUMED AND ACCUSED ME OF TELLING PEOPLE NOT TO COME IN). They said no. But to go to their friend who was already inside. That is when I went back in and ask the gentleman if he wanted to buy my credit. I know was not the best action but I was upset. Manager told me I could not do that. That the credit was under my name. I said, I could do with my credit whatever I wanted. Then asked her if she was affiliated to the Revdex.com and she responded yes. I walked away telling her I would put a claim. I WAS NEVER ASKED TO LEAVE. Another lie. Store was not packed. There was more staff than customers. And I only asked one person to buy my credit. NOT FROM ONE TO ANOTHER.  I never stood outside of store preventing people from coming in or telling them to not buy. MORE LIES.
Business closing statement sounds very nice and professional. But very false to what they practice. I will not come back to your store to buy. Like I always said, I am not asking for anything free. I appreciate the offer though. Funny, they rather give me free $65 piece of jewelry than allow me to use a credit in two parts? Does not make sense to me.
I have been in the Hospitality industry for 17 years. I currently work for a fast food Corporation and own my own franchise so I know how important customer service and satisfaction is. We also receive many complaints nationwide. Many trying to get free stuff and it is not funny. That is why I specifically said I DO NOT WANT ANYTHING FREE. All I wanted is to use my credit the way it is supposed to be done. I bought and returned two items and just wanted to get one at the time and in the future use the rest. Any other credit would allow it unless specified. NOW I want my money back. I will not like this vendor to get my business. 
If this is not possible, I will allow the business to just keep my money and I will rip my credit sheet and get this over with. It is not so much about the money, it is the principle. I will make sure people in the area know about this experience. 
If vendor feels like comfortable with their version, maybe they should check or provide video footage and they will realize how it was a bunch of lies.
Thank you 
 
Sincerely,
[redacted]

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