Hioki Development (Canada) Co Ltd

I purchased an item from this company through [redacted] .com. The item sent to me was not the same as the description of the item being offered for sale. When I complained to HIOKI, they said that I could return it for full refund, including the cost I would incur for return the item to HIOKI. The company did not issue a refund until I made them aware that I had written proof that they had received the item, and then the credit amount issued did not cover the return shipping charges. I complained to [redacted] and have since received an additional refund from [redacted] to cover the amount which HIOKI did not. I believe my experience was a classic "bait-and-switch". When I complained to HIOKI, they made it difficult to obtain a refund, and when the refund was issued, it was not for the full amount. This leads me to believe that HIOKI is not a reputable company and does not conduct business in good faith.

I purchased an item from this company through [redacted].com. The item sent to me was not the same as the description of the item being offered for sale. When I complained to HIOKI, they said that I could return it for full refund, including the cost I would incur for return the item to HIOKI.

The company did not issue a refund until I made them aware that I had written proof that they had received the item, and then the credit amount issued did not cover the return shipping charges.

I complained to [redacted] and have since received an additional refund from [redacted] to cover the amount which HIOKI did not.

I believe my experience was a classic "bait-and-switch". When I complained to HIOKI, they made it difficult to obtain a refund, and when the refund was issued, it was not for the full amount. This leads me to believe that HIOKI is not a reputable company and does not conduct business in good faith.