HiPOINT Technology Services, Inc. Reviews (8)
Issue was reported on 4/27/16, where the client requested an appointment same dayAppointment was set for 4/after being able to contact the client again, and was subject to his availabilityIssue was resolved on 4/during the tech visit, and was caused by a hardware failureClient’s
service has been restored
Initial Business Response /* (1000, 8, 2014/09/24) */
The request to put the account on vacation hold came after the billing was processed for the month of June, on June 14thThe account was charged for the internet service the full $The July payment for the service was refunded and a
prorated amount for the payment in June was added to the accountThe credit for the payment was used toward the vacation hold until SeptemberService was renewed in September, and the payment was processed with the remaining credit applied to the new invoice
The technical issue was resolved the same day as the complaint was registeredProblem existed due to an internal unit wiring problemThe technician repaired the bad wiring and fully restored service to the end user
Issue was reported on 4/27/16, where the client requested an appointment same day. Appointment was set for 4/29 after being able to contact the client again, and was subject to his availability. Issue was resolved on 4/29 during the tech visit, and was caused by a hardware failure. Client’s service...
has been restored.
The worst service I have ever had to deal with. They love to rip you off. They never pick up your phone calls or respond back to your voicemails. I left many voicemails telling them I wanted my internet service to be cut off. They never called back and charged me for many extra months at my old apt in which I was not living at. I told them I can fax them my lease so they could see I did not even live at the apt anymore. They claim to have emailed in which I never received a single email besides their troubleshooting emails. Besides that when I spoke to the billing manager [redacted] ( worst person to speak with, so unproffessional and rude and wont even listen to a word you say), she claimed to have called me at a different number (a number I have never provided them with). Stay away from this service. They do not care about their customers at all and find all sorts of ways to rip you off. Each time I spoke to a representative, they told me a different thing. Liars!
To whom it may concern: We have investigated this issue on multiple occasions. The user has a working phone service with us, but for some reason the building door system does not ring her phone. Note that she can receive a call from anywhere else fine, just not from the building phone system. We've...
attempted to reach out on multiple occasions to the door system company and the management office, in hopes of resolving the issue. Unfortunately we've found the door system company to be unresponsive. Throughout this time, we have learned that the building has a known issue with their door system, and has switched to another door system vendor to help resolve some chronic issues. But thus far the system has not been upgraded. Due to this complaint, we have reached out to the property manager again, and will try one last time to coordinate with the current door system company to see if we can resolve this issue. Know that we're doing this in good faith to assist Dr. [redacted] as this is not a HiPOINT issue, but an issue with the building door system vendor. We hope to update this within the next couple of weeks.
Initial Business Response /* (1000, 8, 2014/11/03) */
We are working with another vendor to confirm the cause of the issue she is experiencing. Once the cause is determined, and resolution is in place, credits will be evaluated by our Billing department. Her internet will not be...
Consumer Response /* (-5, 13, 2014/12/21) */
Problems restarted and my emails to them have been ignored
Business Response /* (4000, 18, 2015/01/15) */
HiPOINT is working with the door system vendor (CBS) to rectify the problem. They have provided us with a possible solution, which we are implementing today.
I have spoken with the HiPOINT Billing manager to provide the credit requested, and she is going to be contacting Dr. [redacted] on 1/15/15 to inform her of the credit.
Consumer Response /* (4200, 20, 2015/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
According to report, I would be contacted on 1/15/15. It is now 1/23/15 and I'm still waiting.
Business Response /* (4000, 24, 2015/02/04) */
Credit was issued to client per her request. Our billing system applied the credit to her account. Follow up call was placed that reached a voicemail. Email also sent from our Billing system as well to inform of the credit.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Their customer service is horrible. Every now and then our internet connection gets lost, and it takes them about one week to try to fix the problem ( a problem which is due to their low quality service). They do not understand it is 21st century and people rely on internet for every single thing in daily life, work, etc.