Revdex.com:At this time, my complaint, ID [redacted] regarding NTD Labs, Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Dear [redacted] Thank you for bringing this to my attentionWe investigated the Revdex.com complaint ID # [redacted] The details are as follows [redacted] Sample collected [redacted] Sample received at the Laboratory[redacted] The sample was processed through Billing Department The cost of the test was $ [redacted] Automated Process- Claim was submitted to [redacted] for processing[redacted] Automated Process – [redacted] denies the claim[redacted] Automated Process – Courtesy flat rate of $is applied to the account because we were considered out of network[redacted] Automated Process- Statement requesting $from the patient[redacted] Automated Process- Statement requesting $from the patient[redacted] Sammie from [redacted] called and stated that the claim was denied in error and the claim was sent back to be reprocessed according to the authorization number # [redacted] -Reference# [redacted] PKI agent S/W Heather from [redacted] to have the claim reprocessedThe 6/ [redacted] claim was still being processedAccount placed on a temporary hold[redacted] The patient contacted PKI to discuss her account options[redacted] The patient’s husband calls in reference to the status of the accountNo response from the insurance carrier[redacted] PKI agent contacted ***The claim was resubmitted[redacted] [redacted] rep and the spouse contacted PKI to confirm that a corrected claim was sent[redacted] Automated Process- Statement requesting $from the patient [redacted] PKI Labs received notification that there was an open complaint filed with the Revdex.com[redacted] PKI agent called [redacted] insurance carrierThe corrected claim was received on as previously verified The claim is still being reviewed as of ref# [redacted] Perkinelmer Labs takes our customer satisfaction very seriouslyWe do apologize for the frustration that was experienced in this processI do appreciate your understanding and patience as we investigated the details of this situation Thank you Lyd E*** | Billing Supervisor, Customer Service, NTD Labs
Revdex.com:At this time, my complaint, ID [redacted] regarding NTD Labs, Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Dear [redacted] Thank you for bringing this to my attentionWe investigated the Revdex.com complaint ID # [redacted] The details are as follows [redacted] Sample collected [redacted] Sample received at the Laboratory[redacted] The sample was processed through Billing Department The cost of the test was $ [redacted] Automated Process- Claim was submitted to [redacted] for processing[redacted] Automated Process – [redacted] denies the claim[redacted] Automated Process – Courtesy flat rate of $is applied to the account because we were considered out of network[redacted] Automated Process- Statement requesting $from the patient[redacted] Automated Process- Statement requesting $from the patient[redacted] Sammie from [redacted] called and stated that the claim was denied in error and the claim was sent back to be reprocessed according to the authorization number # [redacted] -Reference# [redacted] PKI agent S/W Heather from [redacted] to have the claim reprocessedThe 6/ [redacted] claim was still being processedAccount placed on a temporary hold[redacted] The patient contacted PKI to discuss her account options[redacted] The patient’s husband calls in reference to the status of the accountNo response from the insurance carrier[redacted] PKI agent contacted ***The claim was resubmitted[redacted] [redacted] rep and the spouse contacted PKI to confirm that a corrected claim was sent[redacted] Automated Process- Statement requesting $from the patient [redacted] PKI Labs received notification that there was an open complaint filed with the Revdex.com[redacted] PKI agent called [redacted] insurance carrierThe corrected claim was received on as previously verified The claim is still being reviewed as of ref# [redacted] Perkinelmer Labs takes our customer satisfaction very seriouslyWe do apologize for the frustration that was experienced in this processI do appreciate your understanding and patience as we investigated the details of this situation Thank you Lyd E*** | Billing Supervisor, Customer Service, NTD Labs