Hiram Lodge Enterprises Reviews (%countItem)
Hiram Lodge Enterprises Rating
Address: 400 - 121 Bloor St E, Toronto, Ontario, Canada, M4W 1A9
Phone: |
Show more...
|
Web: |
royaltie.com
|
E-mails: |
Sign in to see
|
Add contact information for Hiram Lodge Enterprises
Add new contacts
they don't have a number for you to call to speak to anyone so that means you have to get on a *** and wait there's been several times where I've waited 30 minutes or even near two hours before someone picks up And when you send a email or send a message to the live chat it takes at least 30 minutes sometimes hours to get a reply
is an excellent alternative to a traditional phone line, allowing us instruct a customer on the platform visually. A 30 minute wait time is unusually high for us but is not unusual for a company with a traditional phone line and wait times have never been anywhere near two hours.
A reply time of 30 minutes to an hour on emails is far better than the industry standard.
tbsy Won't approve any of my ads. There is no way to just cancel on their website. You have to send an email. They reply with an app called *** you must download or a number to call. I called multiple times during the allotted time and calls went unanswered. I finally had to file a complaint with my credit card company and a merchant block.
. They store your credit card information and continue to charge you after you email in that you'd like to cancel. They "REQUIRE" you to speak to someone over the Zoom app to cancel! WHAT? I have it in writing since April 5th that I would not download Zoom to cancel and that I wanted to cancel and receive a refund (an email that was NOT responded to)- but recognized and mentioned in a new email thread today by the Manager Lynda. It's now 11/5 (7 months later) and they still have not cancelled my account, but almost doubled my monthly costs that they were charging me.
The update credit card area will not allow me to remove my stored credit card information which is a very deceptive ***! Anyone should have the option to REMOVE their credit card information from a vendor site!
When I first joined this company my first day I had technical issues getting into my account For the two months I was with this company I have had technical issues 3 to 4 times This company offers a platform so you can get views clicks and leads for your business But the problem Is What good is the traffic if you're not getting clicks and leads This company refused to refund me *** you will be paying for traffic but you will not really get a lot of clicks and leads But they will take your money
We did provide the advertising as well as landing pages, email campaigns social posts and a crm etc. We can provide all the tools but we cannot guarantee a customer or even a lead to want to purchase what you are promoting. The ad package of 5,000 impressions with a high click through rate but we have no control over someone responding to your advertisement. I would recommend using the whole platform as a marketing tool.
I requested to cancel my account and receive a reimbursement of $77.00 ($30 set-up fee and $47 monthly fee). This platform does not work as advertised by Royaltie. I purchased a package for 5000 impressions. I set up an ad and landing page. I set up the landing page contact box to include name, email and phone number. I started getting inquires with no phone number. When I put a support ticket in asking why no phone number. I was told the number was optional. Then the CEO and Corporate Training host a LIVE webinar discussing the future improvements such as making the phone number required field. For one, I was never informed the phone number isn't required. An email is useless. Most people don't read their emails much anymore. Had I known about the phone number being optional, I would never had purchased this service. When I requested reimbursement, they forced me to speak with a Support Rep via ***. It's a tricky way to get you recorded like when you call a company and they say "Your call is being recorded for training purposes." In any event, I was told during the *** I wouldn't be reimbursed. There are a lot of issues with this platform and I don't believe I should have to be a guinea pig until Royal can figure it out. Royaltie has had issues in the past promoting GEMs that don't work.
I want a refund of $77.00 ($30 set-up fee and $47 monthly fee).
Customer: ***
Active User since: April 17, 2019
Customer email: ***@gmail.com
It is an invalid dispute. The customer has actively used our services and have also gained impressions from the ads. The customer cancelled their account after their last billing date and asked for a refund even after using our products, This is not in compliance with our cancellation policy.
At Royaltie, we offer impressions with Ads, and its up-to the user to be actively engaging their customers through those impressions. We help businesses to market better and create strong customer relations, however it depends on the user to be proactive and ensure the products are optimized for their business.
Royaltie helps the business owner focus on running there business. Alot of times when it comes to advertising it is stressful and time consuming. The easy to use features include a crm, email campaign, landing pages, marketing via photos ( social marketing), and advertising to over 1million sites. For the money there is nothing on the market like this. I love the fact that I can market my business and not be overwhelmed with the process. Thank you so much Royaltie for helping the business owners.
Thank you for your review
Excellent company! Royaltie has far exceeded my personal and business expectations since 2017. I would rather market myself than pay a marketing agency to do what I have learned in such a short period of time.
Thank you for your interview
Thank you for your review.
Fabulous company. Royaltie goes above and beyond. Support is the best ever. Company as a whole, how many businesses do you know that a CEO would do Q&A twice a week. Awesome!
Thank you for your positive feedback.
Let's just say, I've been in the sales/marketing field part time for a few years now and Royaltie has surpassed all of the companies I have been affiliated with..
They go over and above on customer and affiliate service in resolving any questions or issues..
The company is an all-encompassing social media marketing platform that gives top notch training through out the week on live FB..
A thorough training course in our back office...
Live Q and A with the CEO, Justin B. and VP of Marketing, Cheryl C. ...and new social marketing enhancements pretty much on a weekly basis that enhances the ease of use for the new customer or affiliate, the compensation plan is over the top!!
I'm not going anywhere anytime soon! I've found my home here so I plan to retire from my full time job hopefully, much sooner than I had originally imagined. It will take work but they just make it that much easier and smoother than most companies in this field...
Thank you for your positive feedback.
Royaltie is all about their customer. Zoom Customer Support is like no other customer service I've ever seen. Their product is amazing and backed by their customer support, they are a top-notch company.
Thank you for your review Sorena M.
I like the help and the results I'M getting. Great company
Thank you for your review
..I have called and put it in writing to stop charging me.
Refund
Customer Name: ***
Active USer Since: June 28, 2019
The customer has been an active user since June 2019, as shown in the documents provided. According to our cancellation policy, the customer did not take the required steps to cancel the account and has been an actively using our services.
Since day one 09/13/2018 I had a horrible experience with Royaltie. #1 I order 3 gems the total was $128.40 for gems and shipping I paid with my debit card. A few hours later the company took it upon themselves to debit another $9.60 from my acct. which created a $35 overdraft fee to my checking acct. Rep claimed there was an error in the amount I was charged for shipping. The rep continued to tell me that their shipping charge is always $10 as if I was the one that changed it in their system. I politely explained to her that the company does not have the right to charge my card again with out my authorization and how it was illegal so she than said the funds would be credited to my account as a deduction of monthly fee.
(Royalties did nothing to account for the overdraft on my acct!)
#2 after 29 days on using the product and not having any change in business productivity and multiple times the product was not functioning correctly because the system was being changed and updated through royalties upline yet they did nothing to accommodate clients like my self still charging a full monthly fee in-spite of the 5 days product was not functioning.
#3 I asked for information on cancelling, returning the 3 gems and receiving a refund. The rep said I had to email support I did.(I would like to cancel my subscription return gems and get a full refund ! I was told people automatically receive my info when their Bluetooth is on and I have been looking stupid when people need notifications on Bluetooth and location than need to pull down look through their notifications etc I was under the impression that it would be as simple as a text message but it's not and I have not received any new business!) I received a call and rep stated they don't do refunds and they can not send me a return to sender fed ex label although they have an account with *** and it is offered at no charge. Rep state that Could send it back at the most economical rate for me. Internaional shipping with out tranking is $15.00, $25 for tracking and $73 for insurance and tracking etc.
I am not asking for the first month service back that they charged which is $39.40 because i did use services, I am returning the product 3 gems codes (ryth, 4gvv, and mwog) I wont the $138.00 back that they charged for gems and shipping. I also need them to email me a return to sender lable so I dont have to pay for more shipping. The company should be held liable for causing my overdraft fee of $35 as well.
Royaltie sells Bluetooth beacons that advertise a short message and a link onto Android phones. The broadcast appears as notification on the drop-down menu. We also have an app that allows our customers to create a personal business card or landing pages to broadcast through the beacon and to help them manage their products wherever they are. This is typically used as an advertising tool for small business and business owners. We offer customer support and training in order to help our customers understand their beacons and the app we offer. We also provide technical support via email and phone to assist our customers with any technical problems that may occur.
On Sept 13, 2018 customer placed an order for 3 Gems. Below is the break up of the set up costs:-
First month subscription = $25 + $12 +$12 = $49
Last month subscription = $25 + $12 +$12 = $49
Activation fee = $30
Shipping Fee = $10
Total = $138
This information is available on our website when our customers place new orders with us.
Unfortunately when the customer placed an order there was a billing system update, so the system only charged $128.40. Meaning, the shipping fee charges was only 40 cents. When we detected the error we charged the balance of $9.60 on their account since they already knew that this was the cost for the whole order. Customer reached out to us saying the charge of $9.60 resulted in their account going into overdraft. Once we came to know about this, we apologized and credited the account with $9.60
On October 15, 2018 Customer said they wanted to cancel her account. Despite offering technical support via phone and email, customer proceed to threaten to contact Revdex.com and an attorney for a refund of $138.
Our Terms of Service must be agreed upon prior to placing the order, thus our customer should be aware of all impeding charges and their Non-refundable status and justly authorize them. Our customer requested a refund of everything except the first month of use as they did use the product. However, we did ship the product and incur significant fees for production and configuring the product. Which is also agreed upon in the terms and conditions and is why we did not offer a refund for the product.
I CANCELLED my Agreement in JULY, and subsequently RETURNED 3 Royaltie Gems, in an agreement to REFUND my $50 Security Deposit!
The Term of the Agreement was that when I return the Gems, I would receive my $50 Deposit back. I returned the 3 Gems in mid August, but to this date I have NOT received my Refund. I have written several emails to them asking for my Refund, but as of yet - no refund and no indication as to when my refund will be received.
Request that they issue my Refund.
Hello ***,
I apologize for the confusion and any inconveniences this may have caused. I will have my team issue a refund to you of $50. Please allow some time for the transaction to process. Feel free to email me at *** if you do not receive your refund within 7 business days.
Thanks
(The consumer indicated he/she ACCEPTED the response from the business.)
***
***
Thank you so much for the Response YOU gave to The Canadian Revdex.com about my complaint.
***
The difficulties I experienced in trying to get your Company to STOP Billing me, led me to CANCEL the Card that I was using with your Company
I ordered a Royaltie Gem and the product never worked. There is no one to contact and speak to on the phone. Everything is via email. After several tries to get the gem to work, I requested a full refund due to the product being faulty and never working. I was told that a refund was impossible because my payment didn't go through. I sent a copy of my statement showing that I was charged and I want a full refund due to the product not working. The company waits days to reload to prolong the days so that you're not eligible for a 30 days refund. I've also been asking to speak to management. There is no phone number to speak to anyone.
Product_Or_Service: Royaltie Gem
Refund I would like a full refund. The website said that there would be an $80 charge, but I only see a $25 charge on my statement.
According to our records, the only payment that went through for this customer was a $25 activation. The $65 payment (order) for this customer never went through and failed.
As for complaints regarding not being able to contact anyone at our company, she can easily email ***. Our agents will get back to her within 24 hours. As for a 30 day refund, if you check our website and Terms of Service, that policy does not exist nor has it ever existed. Activation fees are charged on our end as there is setup and configuration required before we ship the product out. Our team was more than happy to help this customer get the product working and up and running however, we clearly state that we do not offer refunds:
You may cancel your Account at any time. You may cease use of an Account at any time or, if you choose, you may request that we terminate your access to an Account. However, Accounts and product delivery are not transferable and product purchase transactions entitle you to a single right to the delivery of a product. Your cancellation of an Account will not entitle you to any refund for any products or fees.
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand their policy. That's under the assumption that the product works properly. This product never worked and yes, someone is available via email, but it takes a day or more for a response back which prolongs the time that you have the product. If the product worked and I wanted a refund that would be different. The product never worked.