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Hiram's Tire & Service Center

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Hiram's Tire & Service Center Reviews (2)

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It's not worth the effort,I don't believe that this is the proper forum to handle this
Regards,
*** ***

In response to letterAt the time of repair service Mr *** *** reminded me to use *** *** Full Synthetic oil in his vehicleThe technician already lowered his vehicle down with old oil already drainedAs the oil filter requires the vehicle to be serviced on the ground instead of on lift I
was able to remind the Technician to use the blend oil requestedOn invoice # ***,dated 10/16/the invoice clearly shows 5w*** *** oil was billed on work performedShortly after the service appt Mr *** exspressed his concern of "the wrong oil was used"Speaking to Jason at time of phone call Jason explained the "** OIL LIFE" system can not decipher what oil viscosity blend is in the systemAfter the conversation, as Mr *** disagreed to the results I spoke directly to Mr ***I attempted to explain how the system works and Offered a FREE oil change at anytime no appointment needed and he could verify the serviceHe declined and wanted a FULL refundI declined a refund as the service he requested was performedIn Summary, being a Certified *** *** Service Manager for over years Ive had numerous discussions with customers over the Operation of the ** Oil LifeAttached is a copy of the Engine Oil Life from the Owners Manua Document Id # ***Also attached is Document Id # ***,a ** Service message that clearly explains How the System worksThe system works of engine revolutions, time and milesThe system Cannot decipher oil viscosity, weight or brandsIn the defense of Mr *** he is not the first customer to question the use and operation of the Oil Life systemUnfortunately, Hirams at this time can not further assist Mr *** in this concernWe offerred a Free Service at time of concern and he declinedIf it was a matter of concern, we feel the service we offered him was more than fair, but a refund is not an optionAlso enclosed are other history repair orders showing correct oil billedPlease feel free to contact me over this concern, m-fr ###-###-####Sincerely Kevin GService Manager

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Address: 7669 Morgan Road, Liverpool, New York, United States, 13090

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