We have tried reaching out to customer left messages, nothing we can in regards to refunding moneyServices were due to keep her warranty forever, the items were due, we gave her the option to not perform the work but did inform her it would void the warranty, I spoke to her when she was at the dealership for the second time before she leftShe just wanted her money back after the work was performed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as the fair market value that you are willing to give is the same as the price that we paid for the car In other words, we paid $ [redacted] for the car so we would like that amount credited towards another vehicle And, that is, if you have a vehicle that we would be happy with Regards, [redacted] ***
HIRLINGERCHEVROLET [redacted] Marketplace Resource Consultant This is in regards to ID: [redacted] Mr [redacted] ***We have been in contact with Mr [redacted] todiscuss the services performedMr [redacted] has agreed to receive the next oil changes for freeto try and regain his trust and businessWe thank you for bringing this concern to ourattentionWe strive for excellent customer service and customer loyaltyIf you need anyfurther assistance let me knowThanks have a great day Sincerely,Brian D [redacted] Service ManagerHirlinger Motors, IncHarrison Brookville Rd.West Harrison, IN[redacted] Harrison-Brookville Road West Harrison, Indiana www.hirlingerchevrolet.com Phone [redacted] Toll Free [redacted] Fax [redacted] (Original document attached)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I went in for a scheduled oil change, they told me I had to have additional work done to keep my warranty and it would be $250, and I agreed in order to keep the warranty, but when I went to pay the bill it wasn't $it was $438. I didn't have that much money and had to use a credit cardI was lied to and I don't feel this is legal or professionalI will reluctantly accept the $charge as all I wanted was an oil change, but they should have to honor the fact they told me the cost would be $250, not $I want the difference of $I will never buy a car at Hirlinger again or have my car serviced there againI hope you understand how they took advantage of me and lied to me about the chargesI didn't want to talk to the people there because they didn't help me before and was very rude, that's why I turned to you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. As you can see by the receipt they provided the additional expense was added later not to my knowledge. Thank you for your help
Regards,
*** ***
We have tried reaching out to customer left messages, nothing we can in regards to refunding money. Services were due to keep her warranty forever, the items were due, we gave her the option to not perform the work but did inform her it would void the warranty, I spoke to her when she was at the...
dealership for the second time before she left. She just wanted her money back after the work was performed.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will...
comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as the fair market value that you are willing to give is the same as the price that we paid for the car. In other words, we paid $[redacted] for the car so we would like that amount credited towards another vehicle. And, that is, if you have a vehicle that we would be happy with.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
HIRLINGERCHEVROLET [redacted]Marketplace Resource Consultant This is in regards to ID: [redacted] Mr. [redacted]. We have been in contact with Mr. [redacted] todiscuss the services performed. Mr. [redacted] has agreed to receive the next 2 oil changes for freeto try and regain his trust and...
business. We thank you for bringing this concern to ourattention. We strive for excellent customer service and customer loyalty. If you need anyfurther assistance let me know. Thanks have a great day Sincerely,Brian D[redacted]Service ManagerHirlinger Motors, Inc.1582 Harrison Brookville Rd.West Harrison, IN. 47060[redacted] 1582 Harrison-Brookville Road West Harrison, Indiana 47060 www.hirlingerchevrolet.com Phone [redacted] Toll Free [redacted] Fax [redacted] (Original document attached)
We have tried reaching out to customer left messages, nothing we can in regards to refunding moneyServices were due to keep her warranty forever, the items were due, we gave her the option to not perform the work but did inform her it would void the warranty, I spoke to her when she was at the dealership for the second time before she leftShe just wanted her money back after the work was performed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as the fair market value that you are willing to give is the same as the price that we paid for the car In other words, we paid $ [redacted] for the car so we would like that amount credited towards another vehicle And, that is, if you have a vehicle that we would be happy with Regards, [redacted] ***
Please see attached
HIRLINGERCHEVROLET [redacted] Marketplace Resource Consultant This is in regards to ID: [redacted] Mr [redacted] ***We have been in contact with Mr [redacted] todiscuss the services performedMr [redacted] has agreed to receive the next oil changes for freeto try and regain his trust and businessWe thank you for bringing this concern to ourattentionWe strive for excellent customer service and customer loyaltyIf you need anyfurther assistance let me knowThanks have a great day Sincerely,Brian D [redacted] Service ManagerHirlinger Motors, IncHarrison Brookville Rd.West Harrison, IN[redacted] Harrison-Brookville Road West Harrison, Indiana www.hirlingerchevrolet.com Phone [redacted] Toll Free [redacted] Fax [redacted] (Original document attached)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I went in for a scheduled oil change, they told me I had to have additional work done to keep my warranty and it would be $250, and I agreed in order to keep the warranty, but when I went to pay the bill it wasn't $it was $438. I didn't have that much money and had to use a credit cardI was lied to and I don't feel this is legal or professionalI will reluctantly accept the $charge as all I wanted was an oil change, but they should have to honor the fact they told me the cost would be $250, not $I want the difference of $I will never buy a car at Hirlinger again or have my car serviced there againI hope you understand how they took advantage of me and lied to me about the chargesI didn't want to talk to the people there because they didn't help me before and was very rude, that's why I turned to you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. As you can see by the receipt they provided the additional expense was added later not to my knowledge. Thank you for your help
Regards,
*** ***
We have tried reaching out to customer left messages, nothing we can in regards to refunding money. Services were due to keep her warranty forever, the items were due, we gave her the option to not perform the work but did inform her it would void the warranty, I spoke to her when she was at the...
dealership for the second time before she left. She just wanted her money back after the work was performed.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will...
comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as the fair market value that you are willing to give is the same as the price that we paid for the car. In other words, we paid $[redacted] for the car so we would like that amount credited towards another vehicle. And, that is, if you have a vehicle that we would be happy with.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Please see attached.
HIRLINGERCHEVROLET [redacted]Marketplace Resource Consultant This is in regards to ID: [redacted] Mr. [redacted]. We have been in contact with Mr. [redacted] todiscuss the services performed. Mr. [redacted] has agreed to receive the next 2 oil changes for freeto try and regain his trust and...
business. We thank you for bringing this concern to ourattention. We strive for excellent customer service and customer loyalty. If you need anyfurther assistance let me know. Thanks have a great day Sincerely,Brian D[redacted]Service ManagerHirlinger Motors, Inc.1582 Harrison Brookville Rd.West Harrison, IN. 47060[redacted] 1582 Harrison-Brookville Road West Harrison, Indiana 47060 www.hirlingerchevrolet.com Phone [redacted] Toll Free [redacted] Fax [redacted] (Original document attached)