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Hirst Tow Service, Inc.

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Reviews Hirst Tow Service, Inc.

Hirst Tow Service, Inc. Reviews (9)

I am rejecting this response because:It's required they provide buyer with smog certifacate and notice from dmv stating its ok to proceed with lienLastly salavage pools and non profit orgAre not allowed to conduct lien sales refer to dmv instructions on how to start lien on vachile $or less and who can conduct lien sales

nissan pick up towed less than an hour of parking itCHP sent me to Hirst TowHirst tow told me bring proof of ownership ID and a licenced driverThe following day I had $and the mentioned items and was told Im too late and needed CHP releaseWhen I asked for tow release invoice I was denied I asked for authorization from chp denied againThey sent a lien sale form and a projected bill for $Truck is gone nowIt was violation of my rights every step of the way.$payment to me from hirst tow

At this point I am unable to respond to this complaint as I have no idea what vehicle is involved. No information was given, except it was a truckI need year, make, model, License plate number, Vehicle identification number and date of tow

I am rejecting this response because:

1997 [redacted] pickup. Towed on 10/09/17. When i...

went to release it they then changed and sent me to chp. That took 3 times till they released it. When I asked Hirst tow for invoice they denied it. My truck did not require chp release they sent me there to buy more time then chp tookk 5 more days. All that is extra money I cant afford.

Evidently she is making her own interpretation  of the vehicle codes. Anyone can conduct a lien sale.The lien on Ms [redacted]'s vehicle was under $4,000.00.  She is quoting over $4,000.00 by stating we need a letter of authorization from DMV.  Not required for under $4,000.00 lien.Per DMV lien Sale Section, 24007.5 sub sec 2 (b) does not apply to any lien sale if the lienholder does both of the following: Gives the notice required by subdivision (a) and (b) of Section 5900.Also as stated previously we have in our posession the Buyer's Acknowledgement for the Purchase of a A Lien Sale Vehicle signed by Ms [redacted] on 06/13/2013 on the day of purchase that states that the buyer understands that the vehicle is purchased AS IS, and that the seller has no knowledge of the mechanical condition of the vehicle, and that the vehicle is being sold without any guarantees, exspressed or implied, and that the vehicle may or may not comply with current state or federal safety, smog, and /or other requirements. We ar not responsible.

The vehicle in question was impounded by the CHP for expired registration, which requires a release from them in order for us to release the vehicle.  The vehicle was registered in someone else's name and the party claiming ownership had no ID. The CHP requires a licensed driver to drive the vehicle away. On 10/16/2017 they acquired a release from the CHP for the release of the vehicle, at which time they chose not to claim the vehicle.  Now All he wanted was his personal property which also requires a release from the CHP.  So now my assistant called the CHP and they cancelled the release of the vehicle and sent an email to us authorizing release of personal property only on 10/18/2017. Personal Property released on 10/18/2017 @ 16:00 hrs.  Because we did not release a vehicle and no money exchanged hands, there is no invoice. Vehicle towed on 10/09/2017 for registration violation, vehicle had not been registered since 07/31/2011. The law states anytime a vehicle is out of registration for more than 6 months and a day it can be towed immediately without any warning. a release is required from the storing agency upon proof of current registration. Registration was issued in complaintant's name on 10/11/17 and also an ID card issued to him on 10/11/2017. We did what is required by the CHP.  If needed the Tow Officer will send whatever is necessary to resolve this matter.

When lien was started we request the information from DMV for the records of the last owner of record.  We are given information on the previous registered owners or buyers as well as the current Registered Owners. All of whom we have to notify. The lien sale on the vehicle in question was...

a valid lien.  Copies of all lien sales are sent to DMV at the same time they are mailed to all interested parties and Registered Owners or anyone else that has an interest in the vehicle.  That process may be started anytime after 72 hours of the vehicle coming into our possession.  They are not mailed by Certified Mail except to DMV only.  To everyone else they are sent by Certificate of Mailing. All of the dates she is referring to, has no merit to the validity of the lien sale.  It’s  just part of the history of the vehicle. The auto dismantler she is referring to was not the last owner on record.  The vehicle belonged to a woman and the vehicle was placed on a 30 day impound hold by the California Highway Patrol. The vehicle was not claimed by the owner at the time of lien sale and was sold on lien sale to the person filing the complaint.  On June 13, 2013 she purchased the vehicle for $950.00 at which time she signed our Buyer’s Acknowledgement for the purchase of a lien sale vehicle.  The vehicle is sold in AS-IS condition and the buyer is responsible for the smog certificate or anything else required by DMV.The lien papers were filled out in her name and she was sent to DMV to start the registration in her name.  If it wasn’t a valid lien DMV would never have started the paperwork in her name. It’s our Company Policy that they have to start the transfer into their names before they can take possession of the vehicle.  When the lien sale is up we have to destroy the old license plates on the vehicle per DMV. New owner pays DMV for Registration, Sales Tax, and New License Plates.  In her case she has a report of deposit of fees, which is in an incomplete application, this is not an operating permit, which stated she needed a smog inspection/certification required.  She was issued a one day moving permit at which time she could have taken an got her smog done, returned to DMV after and received her license plates. Fort the last year and a half we have never heard from her until last Friday January 23, 2015.  She called and I was on the phone with her for a least 20 minutes.  She sounded confused as to what type paperwork she had, whether she bought it on lien sale or if she had a Bill of Sale.  I said I couldn’t help her without seeing the paperwork.  She needed to go to DMV and do what they say. Later that afternoon she called back and the other girl in the office was on the phone with her again for a very long time. Which we can’t say because we didn’t know what she wanted or needed.  She said the Sheriff told her we had no right to do a lien sale and that we had to smog the vehicle.  [redacted] was trying to help but without seeing what she had it’s pretty difficult, especially when they are confused. She came in Friday afternoon after I left for the day.  Stating that she was pulled over by the Sheriff’s Dept and said that the Sheriff told her we had no right to sell the vehicle and that we were responsible for the smog.  I have no idea what she said to him or what she may have showed him, for him to say that. They were questioning her ownership and our right to lien the vehicle.  She called back on Monday wanting to speak with someone with authority.  She talked to one of the gentleman and he told her to bring in the paperwork so he could look at it personally.  After looking at the Certification of Lien Sale he asked her who altered the paperwork because her name was crossed out and Hirst Tow Service was put in as Buyer#1 and she was Buyer#2.  The changes were hand written, and all our paperwork is computer generated. She stated she didn’t know who changed it.  Hirst Tow Service, Inc. should only be listed on the paperwork as Lienholder – NOT PURCHASER.  Someone changed the names on the lien papers after they were given to her by us. Which evidently, created her problems.  She was asked why we hadn’t heard from her before now. She stated it was not relavant.  She keeps stating the Sheriff told her we are responsible for the smog.. [redacted] was very professional while talking to her as I was releasing a vehicle to a customer at the time they were talking on the phone.  The customer commented on how professional she was on the phone. She should have got her smog in June 2013 and she would have had current registration.  DMV would not complete her registration until she got the smog certification that was required at the time she transferred it into her name.   The reason she contacted us Friday January 23, 2015 was because her vehicle was towed by the Sacramento County sheriff’s Dept for expired registration.  She has been driving this vehicle for the past year an a half.     I do not feel that we owe her any compensation.  It’s not our fault someone altered the paperwork and that she didn’t complete the transfer into her name at the time of purchase.

Review: I purshased a car that was on a lien sale june 13 2013 which I was unable to register.I was later told by a sacramento sheriff while the car was being towed that I needed to find out what legal rights hirst towing had to sell that car. there was a question about the lien placed by them. when I contacted them to find out how to complete the regis so I can retrive my car. I was disrespected and told to deal with dmv. I thought it had to be 10 days before a lien sales process could begin also I thought all partys listed on dmv list were supposed to be notified by certified mail only of intent to sale.I contacted the last registered owner who had not been notified P.s dismantlier/ towing.also the proof of mailing I recieved doesnt reflect being sent certiefied and these request were mailed only four days after they recieved it. so if proceedure is to wait ten days before starting process then I question if other short cuts were made. also I dont understand if this car was junked 12/30/11 and salvaged 8/6/12 then regerstered 10/15/12 why would I need lamp and brake inspections,and to have a smog test when it wasnt due until 7/8/14 how many times can a car be junked/ salvalged.or does everyone who buy this car from now on have to have this done weather its due or not? lastly since if there was no legal lien against this viechile.I would have been able to do a transfer with a bill of sales purshase right or wrong. my records show the cars regis was suspended 1/2/13 but it dosnt sho why.this car has been very troublsome and cause me now to be in ahardship.if at all possible for you to look into these matters it would be greatly appreicated, [redacted] has made communicating impossible.Desired Settlement: replacement of car equal of car cost and repairs made or refund within a reasonable amount of time

Business

Response:

When lien was started we request the information from DMV for the records of the last owner of record. We are given information on the previous registered owners or buyers as well as the current Registered Owners. All of whom we have to notify. The lien sale on the vehicle in question was a valid lien. Copies of all lien sales are sent to DMV at the same time they are mailed to all interested parties and Registered Owners or anyone else that has an interest in the vehicle. That process may be started anytime after 72 hours of the vehicle coming into our possession. They are not mailed by Certified Mail except to DMV only. To everyone else they are sent by Certificate of Mailing. All of the dates she is referring to, has no merit to the validity of the lien sale. It’s just part of the history of the vehicle. The auto dismantler she is referring to was not the last owner on record. The vehicle belonged to a woman and the vehicle was placed on a 30 day impound hold by the California Highway Patrol. The vehicle was not claimed by the owner at the time of lien sale and was sold on lien sale to the person filing the complaint. On June 13, 2013 she purchased the vehicle for $950.00 at which time she signed our Buyer’s Acknowledgement for the purchase of a lien sale vehicle. The vehicle is sold in AS-IS condition and the buyer is responsible for the smog certificate or anything else required by DMV.The lien papers were filled out in her name and she was sent to DMV to start the registration in her name. If it wasn’t a valid lien DMV would never have started the paperwork in her name. It’s our Company Policy that they have to start the transfer into their names before they can take possession of the vehicle. When the lien sale is up we have to destroy the old license plates on the vehicle per DMV. New owner pays DMV for Registration, Sales Tax, and New License Plates. In her case she has a report of deposit of fees, which is in an incomplete application, this is not an operating permit, which stated she needed a smog inspection/certification required. She was issued a one day moving permit at which time she could have taken an got her smog done, returned to DMV after and received her license plates. Fort the last year and a half we have never heard from her until last Friday January 23, 2015. She called and I was on the phone with her for a least 20 minutes. She sounded confused as to what type paperwork she had, whether she bought it on lien sale or if she had a Bill of Sale. I said I couldn’t help her without seeing the paperwork. She needed to go to DMV and do what they say. Later that afternoon she called back and the other girl in the office was on the phone with her again for a very long time. Which we can’t say because we didn’t know what she wanted or needed. She said the Sheriff told her we had no right to do a lien sale and that we had to smog the vehicle. [redacted] was trying to help but without seeing what she had it’s pretty difficult, especially when they are confused. She came in Friday afternoon after I left for the day. Stating that she was pulled over by the Sheriff’s Dept and said that the Sheriff told her we had no right to sell the vehicle and that we were responsible for the smog. I have no idea what she said to him or what she may have showed him, for him to say that. They were questioning her ownership and our right to lien the vehicle. She called back on Monday wanting to speak with someone with authority. She talked to one of the gentleman and he told her to bring in the paperwork so he could look at it personally. After looking at the Certification of Lien Sale he asked her who altered the paperwork because her name was crossed out and Hirst Tow Service was put in as Buyer#1 and she was Buyer#2. The changes were hand written, and all our paperwork is computer generated. She stated she didn’t know who changed it. Hirst Tow Service, Inc. should only be listed on the paperwork as Lienholder – NOT PURCHASER. Someone changed the names on the lien papers after they were given to her by us. Which evidently, created her problems. She was asked why we hadn’t heard from her before now. She stated it was not relavant. She keeps stating the Sheriff told her we are responsible for the smog.. [redacted] was very professional while talking to her as I was releasing a vehicle to a customer at the time they were talking on the phone. The customer commented on how professional she was on the phone. She should have got her smog in June 2013 and she would have had current registration. DMV would not complete her registration until she got the smog certification that was required at the time she transferred it into her name. The reason she contacted us Friday January 23, 2015 was because her vehicle was towed by the Sacramento County sheriff’s Dept for expired registration. She has been driving this vehicle for the past year an a half. I do not feel that we owe her any compensation. It’s not our fault someone altered the paperwork and that she didn’t complete the transfer into her name at the time of purchase.

Consumer

Response:

I am rejecting this response because:It's required they provide buyer with smog certifacate and notice from dmv stating its ok to proceed with lien. Lastly salavage pools and non profit org. Are not allowed to conduct lien sales refer to dmv instructions on how to start lien on vachile $4000 or less and who can conduct lien sales

Business

Response:

Evidently she is making her own interpretation of the vehicle codes. Anyone can conduct a lien sale.The lien on Ms [redacted]'s vehicle was under $4,000.00. She is quoting over $4,000.00 by stating we need a letter of authorization from DMV. Not required for under $4,000.00 lien.Per DMV lien Sale Section, 24007.5 sub sec 2 (b) does not apply to any lien sale if the lienholder does both of the following: Gives the notice required by subdivision (a) and (b) of Section 5900.Also as stated previously we have in our posession the Buyer's Acknowledgement for the Purchase of a A Lien Sale Vehicle signed by Ms [redacted] on 06/13/2013 on the day of purchase that states that the buyer understands that the vehicle is purchased AS IS, and that the seller has no knowledge of the mechanical condition of the vehicle, and that the vehicle is being sold without any guarantees, exspressed or implied, and that the vehicle may or may not comply with current state or federal safety, smog, and /or other requirements. We ar not responsible.

Consumer

Response:

I am rejecting this response because:

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Description: Towing - Automotive, Road Service - Automotive

Address: 1710 Auburn Blvd, Sacramento, California, United States, 95815-1907

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