His & Hers Home and Property Services L.L.C.

On Thursday August 18, we received a complaint letter in reference to service issues with oneclient.We are thankful for the opportunity to address this complaint through your organizationA timeline ofevents and backup documentation including an email chain, text messages, voice mails, andphotographs (not included but are available) will show that we addressed our former client’s needswithout any complaints during regular weekly mowing service between mid-June until a minorlandscape refreshment project in which work had begun on Monday, August 8th and continued onAugust 9th and was not completed as of August 12th.It was only at the point on Friday, August 12th where the client wanted HHLS, for no extra cost, toperform a large amount of additional services that were not in the approved bid, and we would notcomply but offered to complete a bid for the additional work, that the client suddenly had a change ofattitude about our businessWe speculate that she must have not read the terms of the quote that wesubmitted in writing in the end of June, and the terms of which she approved in writing in the beginningof August.She made no complaints on date of the doorbell-ringing and bathroom-using in question (MondayAugust 8, 2016), or the next day when HHLS returned, but she waited several days, when she was upsetover the additional work not being completed, to make damaging claims against our character as abusiness and against the HHLS rep individually.In response to her myriad of sudden complaints and service termination received by email at 1:PMon Friday August 12th, 2016, the HHLS rep promptly (within two hours) corrected one issue (leavingbagged yard waste at the property) we could immediately fixIn a prompt email response that sameevening, HHLS apologized for that issue and confirmed we’d already corrected itWe also addressed each other complaint individually, and made arrangements for refund for both the landscaping projectoverpayment (we billed $less than she paid) as well as the balance for the rest of August mowingservicesWe also let her know we would not be returning to the property.The next morning, Saturday August 13th, the client texted saying she wanted us to come back and finishthe second half of the work, giving us no indication she was “scared” of usSince she had already firedus and we had already proactively stated we would refund her immediately the over-payment she hadmade (4% over the 50% down as required by quote and completed), HHLS asked the client what it is shewanted us to doThe client had no answer, thus leaving us with no way to remedy the situationAfter alengthy (minute) conversation on Saturday August 13th in which the client’s accusations rose fromone bathroom request to three to or 15, to urinating on the floor, and increasingly angry tone andaccusations that we would “get in trouble for using people’s bathrooms” and that our “business wouldfail,” she hung up on HHLS.Within hours of being hung up on, we refunded her money by the fastest means we could get themoney to her on a weekend without returning to her property (PayPal), and emailed her a final invoiceindicating a $balanceIt was only then that the former client was suddenly “scared” of us, althoughwe had already clearly stated in writing the day before that we would not be back to her propertyagainHer purpose in stating a new claim that we were “scary” at that point had no legitimate basis.Her threat to call the police also left us wondering exactly what warranted police involvementWe havenot heard from the police department as of today, and would welcome the chance to talk to themshould they reach out to us.We regret that the former client chose to terminate us without giving us the opportunity to address thecorrectable issues at handHowever, by the end of Saturday morning’s phone conversation, we felt itwas in the best interest of the client and our business to sever the relationship and after further emailaccusations had come in through that day, to have no further contact, given the types of complaints thatwere being made against us and the former client’s evolving accounts of events.In the Revdex.com complaint, the former client made reference to an issue with the refundFrom our end,documentation of the refunds does not show that the customer was sent less than what we agreed tosend for the overpayment ($18.50), nor did the client notify us of this potential discrepancyFor themowing service, which was originally paid by PayPal, and partially refunded through PayPal, the transaction details were checked and a fee of $was found that could potentially match what theclient is stating, so we have immediately sent the former client $through PayPal.We have noted that this complainant’s filing with the Revdex.com did not contain any request for remedyThus,we are responding by stating our side of the story for the public, the former client, and so that any otherpotential clients so all can see that we responded promptly to this client, attempted to remedy,refunded money, and remained respectful throughout the process, even when being repeatedly andincreasingly criticized after termination and attempting to make remedy.We have documentation (partially redacted to protect identity of client and privacy of HHLS) that isavailable upon written request:? Birds-eye Google Maps view of client’s property, indicating separation between houseperimeter (quoted work) and north property-line garden bed area (not included in houseperimeterquote)? Original quotes #2016-(north property-line garden bed) and 2016-(house perimeter)dated 6/20/2016? Revised quote #2016-77a dated 6/23/2016? Email chain between HHLS and client starting 6/23/and ending 8/13/includingattachments: quote #2016-77a, and final invoice showing $balance and refunds issued? PayPal refund receipt for August mowing service balance (future services not performed onceterminated) dated 8/13/16? PayPal refund receipt for over-payment on quote #2016-77a dated 8/13/16? Refund receipt for possible fee imposed on client by PayPal $dated 8/19/16? Pre-quote photographs of jobsite taken 6/20/2016? Updated jobsite photographs taken 8/12/2016Thank you, Revdex.com, for the forum you provide for business owners and clients to address businesscomplaints.Respectfully

I do not want anything to do with these peopleThe husband is a creep and liar… he does not do his job and his wants to enter your house.Scary and unprofessional.Please do not send me any responsesPeople should stay away from himWhy does he want to get into someones home every time I was Here.The wife only know half the story and she believe everything he's says..He's is a creeperand I am not that picky

On Thursday August 18, 2016 we received a complaint letter in reference to service issues with oneclient.We are thankful for the opportunity to address this complaint through your organization. A timeline ofevents and backup documentation including an email chain, text messages, voice mails,...

andphotographs (not included but are available) will show that we addressed our former client’s needswithout any complaints during regular weekly mowing service between mid-June until a minorlandscape refreshment project in which work had begun on Monday, August 8th and continued onAugust 9th and was not completed as of August 12th.It was only at the point on Friday, August 12th where the client wanted HHLS, for no extra cost, toperform a large amount of additional services that were not in the approved bid, and we would notcomply but offered to complete a bid for the additional work, that the client suddenly had a change ofattitude about our business. We speculate that she must have not read the terms of the quote that wesubmitted in writing in the end of June, and the terms of which she approved in writing in the beginningof August.She made no complaints on date of the doorbell-ringing and bathroom-using in question (MondayAugust 8, 2016), or the next day when HHLS returned, but she waited several days, when she was upsetover the additional work not being completed, to make damaging claims against our character as abusiness and against the HHLS rep individually.In response to her myriad of sudden complaints and service termination received by email at 1:58 PMon Friday August 12th, 2016, the HHLS rep promptly (within two hours) corrected one issue (leavingbagged yard waste at the property) we could immediately fix. In a prompt email response that sameevening, HHLS apologized for that issue and confirmed we’d already corrected it. We also addressed each other complaint individually, and made arrangements for refund for both the landscaping projectoverpayment (we billed $18.50 less than she paid) as well as the balance for the rest of August mowingservices. We also let her know we would not be returning to the property.The next morning, Saturday August 13th, the client texted saying she wanted us to come back and finishthe second half of the work, giving us no indication she was “scared” of us. Since she had already firedus and we had already proactively stated we would refund her immediately the over-payment she hadmade (4% over the 50% down as required by quote and completed), HHLS asked the client what it is shewanted us to do. The client had no answer, thus leaving us with no way to remedy the situation. After alengthy (19 minute) conversation on Saturday August 13th in which the client’s accusations rose fromone bathroom request to three to 10 or 15, to urinating on the floor, and increasingly angry tone andaccusations that we would “get in trouble for using people’s bathrooms” and that our “business wouldfail,” she hung up on HHLS.Within 3 hours of being hung up on, we refunded her money by the fastest means we could get themoney to her on a weekend without returning to her property (PayPal), and emailed her a final invoiceindicating a $0 balance. It was only then that the former client was suddenly “scared” of us, althoughwe had already clearly stated in writing the day before that we would not be back to her propertyagain. Her purpose in stating a new claim that we were “scary” at that point had no legitimate basis.Her threat to call the police also left us wondering exactly what warranted police involvement. We havenot heard from the police department as of today, and would welcome the chance to talk to themshould they reach out to us.We regret that the former client chose to terminate us without giving us the opportunity to address thecorrectable issues at hand. However, by the end of Saturday morning’s phone conversation, we felt itwas in the best interest of the client and our business to sever the relationship and after further emailaccusations had come in through that day, to have no further contact, given the types of complaints thatwere being made against us and the former client’s evolving accounts of events.In the Revdex.com complaint, the former client made reference to an issue with the refund. From our end,documentation of the refunds does not show that the customer was sent less than what we agreed tosend for the overpayment ($18.50), nor did the client notify us of this potential discrepancy. For themowing service, which was originally paid by PayPal, and partially refunded through PayPal, the transaction details were checked and a fee of $1.83 was found that could potentially match what theclient is stating, so we have immediately sent the former client $1.83 through PayPal.We have noted that this complainant’s filing with the Revdex.com did not contain any request for remedy. Thus,we are responding by stating our side of the story for the public, the former client, and so that any otherpotential clients so all can see that we responded promptly to this client, attempted to remedy,refunded money, and remained respectful throughout the process, even when being repeatedly andincreasingly criticized after termination and attempting to make remedy.We have documentation (partially redacted to protect identity of client and privacy of HHLS) that isavailable upon written request:? Birds-eye Google Maps view of client’s property, indicating separation between houseperimeter (quoted work) and north property-line garden bed area (not included in houseperimeterquote)? Original quotes #2016-76 (north property-line garden bed) and 2016-77 (house perimeter)dated 6/20/2016? Revised quote #2016-77a dated 6/23/2016? Email chain between HHLS and client starting 6/23/2016 and ending 8/13/2016 includingattachments: quote #2016-77a, and final invoice showing $0 balance and refunds issued? PayPal refund receipt for August mowing service balance (future services not performed onceterminated) dated 8/13/16? PayPal refund receipt for over-payment on quote #2016-77a dated 8/13/16? Refund receipt for possible fee imposed on client by PayPal $1.83 dated 8/19/16? Pre-quote photographs of jobsite taken 6/20/2016? Updated jobsite photographs taken 8/12/2016Thank you, Revdex.com, for the forum you provide for business owners and clients to address businesscomplaints.Respectfully