Initial Business Response / [redacted] (1000, 6, 2016/02/01) */ Dear Ms [redacted] , Thank you so very much for taking the time to inform us of your concerns in regards to your most recent stay with us here at The Mission Inn Hotel & SpaI can assure that we strive to meet and exceed all guests' expectations, and sincerely apologize that we missed the mark with your stayA refund has been placed back on the credit card on file, and I have attached a receipt of the refund for your recordsIf your travels bring you back to the area, please do not hesitate to reach out to me directly so that I am able to ensure a more desirable experience in the future Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to have the whole refund pleaseThere were many aspects and expectations I felt weren't met due to the fact that the letter of apology indicated that we would be refunded, yet only half of the amount was at $Can you please just refund the cost in whole at $or $(tax included)so I can be 100% satisfied on behalf of my experiences during my stay? Thank you Final Business Response / [redacted] (4000, 10, 2016/02/08) */ Dear Ms [redacted] , Per your request as stated above in the consumer complaint,"I would like to be refunded for the night at $or at least half that amount to accommodate for waiting so long and being overcharged." We refunded your account on 1/26/in the amount of $Please feel free to contact me directly if you would like Best regards, [redacted] Director of Rooms Division The Mission Inn Hotel & Spa Final Consumer Response / [redacted] (2000, 12, 2016/02/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was satisfied by receiving what I asked for with having a bad experienceI will likely return to the Mission Inn in the futureThank you Revdex.com! And thank you too Mission Inn Management!
Initial Business Response /* (1000, 6, 2016/02/01) */
Dear Ms. [redacted],
Thank you so very much for taking the time to inform us of your concerns in regards to your most recent stay with us here at The Mission Inn Hotel & Spa. I can assure that we strive to meet and exceed all guests'...
expectations, and sincerely apologize that we missed the mark with your stay. A refund has been placed back on the credit card on file, and I have attached a receipt of the refund for your records. If your travels bring you back to the area, please do not hesitate to reach out to me directly so that I am able to ensure a more desirable experience in the future.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to have the whole refund please. There were many aspects and expectations I felt weren't met due to the fact that the letter of apology indicated that we would be refunded, yet only half of the amount was at $80.36. Can you please just refund the cost in whole at $82.35 or $80.36 (tax included)so I can be 100% satisfied on behalf of my experiences during my stay? Thank you.
Final Business Response /* (4000, 10, 2016/02/08) */
Dear Ms. [redacted],
Per your request as stated above in the consumer complaint,"I would like to be refunded for the night at $164.70 or at least half that amount to accommodate for waiting so long and being overcharged." We refunded your account on 1/26/16 in the amount of $84.34. Please feel free to contact me directly if you would like.
Best regards,
[redacted]
Director of Rooms Division
The Mission Inn Hotel & Spa
Final Consumer Response /* (2000, 12, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was satisfied by receiving what I asked for with having a bad experience. I will likely return to the Mission Inn in the future. Thank you Revdex.com! And thank you too Mission Inn Management!
Initial Business Response / [redacted] (1000, 6, 2016/02/01) */ Dear Ms [redacted] , Thank you so very much for taking the time to inform us of your concerns in regards to your most recent stay with us here at The Mission Inn Hotel & SpaI can assure that we strive to meet and exceed all guests' expectations, and sincerely apologize that we missed the mark with your stayA refund has been placed back on the credit card on file, and I have attached a receipt of the refund for your recordsIf your travels bring you back to the area, please do not hesitate to reach out to me directly so that I am able to ensure a more desirable experience in the future Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to have the whole refund pleaseThere were many aspects and expectations I felt weren't met due to the fact that the letter of apology indicated that we would be refunded, yet only half of the amount was at $Can you please just refund the cost in whole at $or $(tax included)so I can be 100% satisfied on behalf of my experiences during my stay? Thank you Final Business Response / [redacted] (4000, 10, 2016/02/08) */ Dear Ms [redacted] , Per your request as stated above in the consumer complaint,"I would like to be refunded for the night at $or at least half that amount to accommodate for waiting so long and being overcharged." We refunded your account on 1/26/in the amount of $Please feel free to contact me directly if you would like Best regards, [redacted] Director of Rooms Division The Mission Inn Hotel & Spa Final Consumer Response / [redacted] (2000, 12, 2016/02/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was satisfied by receiving what I asked for with having a bad experienceI will likely return to the Mission Inn in the futureThank you Revdex.com! And thank you too Mission Inn Management!
Initial Business Response /* (1000, 6, 2016/02/01) */
Dear Ms. [redacted],
Thank you so very much for taking the time to inform us of your concerns in regards to your most recent stay with us here at The Mission Inn Hotel & Spa. I can assure that we strive to meet and exceed all guests'...
expectations, and sincerely apologize that we missed the mark with your stay. A refund has been placed back on the credit card on file, and I have attached a receipt of the refund for your records. If your travels bring you back to the area, please do not hesitate to reach out to me directly so that I am able to ensure a more desirable experience in the future.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to have the whole refund please. There were many aspects and expectations I felt weren't met due to the fact that the letter of apology indicated that we would be refunded, yet only half of the amount was at $80.36. Can you please just refund the cost in whole at $82.35 or $80.36 (tax included)so I can be 100% satisfied on behalf of my experiences during my stay? Thank you.
Final Business Response /* (4000, 10, 2016/02/08) */
Dear Ms. [redacted],
Per your request as stated above in the consumer complaint,"I would like to be refunded for the night at $164.70 or at least half that amount to accommodate for waiting so long and being overcharged." We refunded your account on 1/26/16 in the amount of $84.34. Please feel free to contact me directly if you would like.
Best regards,
[redacted]
Director of Rooms Division
The Mission Inn Hotel & Spa
Final Consumer Response /* (2000, 12, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was satisfied by receiving what I asked for with having a bad experience. I will likely return to the Mission Inn in the future. Thank you Revdex.com! And thank you too Mission Inn Management!