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Historic Skagway Inn

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Historic Skagway Inn Reviews (1)

Initial Business Response /* (1000, 8, 2015/12/04) */
Hi [redacted]
>With regards to [redacted] complaint ,not fixing his patio door.We have been in contact with him a number of times regarding this problem and have ordered the parts.
He tried to contact us by email which we did not...

realize,because it went to our junk mail. [redacted] found two of our email response in his junk file as well. Not an excuse but we have always contacted him before when he had concerns, using the phone.We have changed this door once already just this past summer August 7/15 and everything was great. Never worked better he stated. Early September [redacted] contacted our office stating door not working again something jammed in track but he managed to get door closed,with alot of force.I went to look at door and could not get it to work,and told [redacted] we would contact [redacted] our supplier. New rollers and handle would have to be ordered.At that point we waited to hear from supplier when parts would be in. [redacted] had called [redacted] a couple times concerning the repair, he was told we are waiting for the parts to be shipped to us. We take pride in servicing our client's, but sometimes it takes a little longer to complete service as we have to deal with manufactures , then supplier , the parts are not in stock items, plus the communication in retrieving such parts.
I have spoke to [redacted] recently,told him I was sorry for delay and would like chance to fix door.He informed our employee [redacted] he had contacted another company to fix door.
Regards
Initial Consumer Rebuttal /* (3000, 11, 2015/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
Most of the response is accurate, however I was told by [redacted] around Nov. 1st that the parts had arrived and the repairs would be done during the week of Nov. 16th. The repairs were not done during that week so I sent an email to the company the following week to advise that I would be getting another company to do the repairs. In the company's response they do not mention that I was told but [redacted] to send them my invoice from the other company once the repairs were completed and they would reimburse me. I have the email sent by [redacted] to confirm this. As I stated earlier if the company is willing to reimburse me, I would consider the complaint settled. I understand that the company is very busy, however I believe I have been very patient until now. To date I have only paid $** to [redacted]. They will complete the repairs once they have the other parts. I do know yet what the total cost will be upon completion.
Thanks,
[redacted]
Final Business Response /* (**00, 19, 2016/01/14) */
We have been in contact with [redacted],and agreed to [redacted] to complete service work on his patio door.We have fixed blinds in glass and are waiting for new handle to arrive from manufacture. Should be this week. We will fix as soon as we have received handle. [redacted] has agreed to this.
Final Consumer Response /* (2000, 21, 2016/01/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree with [redacted] response. Once the door handle is replaced and I receive $** reimbursment paid to [redacted] to repair the door track the complaint will be settled.

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Address: 11409 Baseline Road, Skagway, Alaska, United States, 72222

Phone:

316 0 0
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Web:

www.trustthisbiz.com

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