Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI accept the refund portion of the response but I do not accept the response as it is not the truthWe were mistreated and disrespectedThe General Manager was not present that eveningMy other guest and myself were never aggressive nor were we aware of the incident in the barThere wasn't a cab waiting and I stayed and had a conversation with the police officer, so the statement that we didn't stay or ran off is not trueWe were never shown evidence of the "assault" and when the Manager, ***, told the officer that the guest assaulted was there and wanted to press charges, the guest was nowhere to be foundThe staff of this hotel that evening were out of line and I didn't deserve the treatment and neither did my guestsAgain, if one guest started trouble then that person needed to be removed from the hotel etc, not come breakdown my room door in the middle of the night, refused privacy to dress and aggressively thrown out on the streetI have not received any calls back from the management team of this hotel.
Regards,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Revdex.com, The guest regarding this issue had one of her guest start a fight in the bar of the hotel, the guest of hers was using raciest comments towards another guest and then punched that guest in the face. The guest who was hit wanted to press charges against this person. As we contact the...
police they were tied up with other issues and were not able to come. It took them over 3 hours to show up, for the safety of our hotel guests, [redacted] (Front Office Manager-Horton Grand Hotel) went to the room with our security and the bartender who had witnessed the event. [redacted] knocked on the door 3 times and no response. [redacted] opened the door and the guest had the chain lock on. [redacted] asked the guest to come to the door so they could speak with them regarding the issues that had happened. They became very aggressive towards [redacted] and the security team. At that point they let the guest know that they we not welcome in the hotel anymore and they need to pack there things. They left the door open for the safety of my team as we don’t know what they may have had with them as they had already been violent in the bar and the aggressions they showed us. The team stepped away from the door as they went into the bathroom to get ready we never watched them change. They explained to them that we would not be releasing a car to them because of concerns for drunk driving. They had also had a cab waiting for them as we wanted to make sure they were able to depart safely. [redacted] explained to the guest many times that she is responsible for her and her guests and this is not allowed at the hotel, on the registration card she signed when she check in it explains all this as well. All the guests in the room know about the fight that had happen when we spoke with them. When the police finally arrive the group took off to avoid the confertation with authorities. [redacted] has tried to reach out to Ms. [redacted] as she had called back the next day to speak about this. Her phone voice mail is full and she does not pick up when called. [redacted] never yelled at the guest it was 1am and [redacted] was explaining the issue at hand with her and her guest had violated the rules of the hotel and now there was a police matter. They explained everything to her that night as to why they were being asked to leave and why they were being charged for the night as they had used the room. The hotel will refund the amount of $154.58. Thank you [redacted]General Manager Horton Grand Hotel & TheatreThree-Eleven Island AvenueSan Diego, CA. 92101[redacted]
Thank you for your important email.The Horton Grand Hotel will refund the sum of $169.00. I am very sorry this unfortunate matter occurred. The hotel has purchased additional refrigerators for future guest's needs. There has been management change at the property in the last few weeks...
and I was just recently promoted to General Manager of the Horton Grand Hotel. I will assure that these issues will not happen in the future.Please do not hesitate to contact me with any additional questions or concerns.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI accept the refund portion of the response but I do not accept the response as it is not the truthWe were mistreated and disrespectedThe General Manager was not present that eveningMy other guest and myself were never aggressive nor were we aware of the incident in the barThere wasn't a cab waiting and I stayed and had a conversation with the police officer, so the statement that we didn't stay or ran off is not trueWe were never shown evidence of the "assault" and when the Manager, ***, told the officer that the guest assaulted was there and wanted to press charges, the guest was nowhere to be foundThe staff of this hotel that evening were out of line and I didn't deserve the treatment and neither did my guestsAgain, if one guest started trouble then that person needed to be removed from the hotel etc, not come breakdown my room door in the middle of the night, refused privacy to dress and aggressively thrown out on the streetI have not received any calls back from the management team of this hotel.
Regards,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Revdex.com, The guest regarding this issue had one of her guest start a fight in the bar of the hotel, the guest of hers was using raciest comments towards another guest and then punched that guest in the face. The guest who was hit wanted to press charges against this person. As we contact the...
police they were tied up with other issues and were not able to come. It took them over 3 hours to show up, for the safety of our hotel guests, [redacted] (Front Office Manager-Horton Grand Hotel) went to the room with our security and the bartender who had witnessed the event. [redacted] knocked on the door 3 times and no response. [redacted] opened the door and the guest had the chain lock on. [redacted] asked the guest to come to the door so they could speak with them regarding the issues that had happened. They became very aggressive towards [redacted] and the security team. At that point they let the guest know that they we not welcome in the hotel anymore and they need to pack there things. They left the door open for the safety of my team as we don’t know what they may have had with them as they had already been violent in the bar and the aggressions they showed us. The team stepped away from the door as they went into the bathroom to get ready we never watched them change. They explained to them that we would not be releasing a car to them because of concerns for drunk driving. They had also had a cab waiting for them as we wanted to make sure they were able to depart safely. [redacted] explained to the guest many times that she is responsible for her and her guests and this is not allowed at the hotel, on the registration card she signed when she check in it explains all this as well. All the guests in the room know about the fight that had happen when we spoke with them. When the police finally arrive the group took off to avoid the confertation with authorities. [redacted] has tried to reach out to Ms. [redacted] as she had called back the next day to speak about this. Her phone voice mail is full and she does not pick up when called. [redacted] never yelled at the guest it was 1am and [redacted] was explaining the issue at hand with her and her guest had violated the rules of the hotel and now there was a police matter. They explained everything to her that night as to why they were being asked to leave and why they were being charged for the night as they had used the room. The hotel will refund the amount of $154.58. Thank you [redacted]General Manager Horton Grand Hotel & TheatreThree-Eleven Island AvenueSan Diego, CA. 92101[redacted]
Thank you for your important email.The Horton Grand Hotel will refund the sum of $169.00. I am very sorry this unfortunate matter occurred. The hotel has purchased additional refrigerators for future guest's needs. There has been management change at the property in the last few weeks...
and I was just recently promoted to General Manager of the Horton Grand Hotel. I will assure that these issues will not happen in the future.Please do not hesitate to contact me with any additional questions or concerns.Sincerely,[redacted]