Historical Properties

Thank you for your important email.The Horton Grand Hotel will refund the sum of $I am very sorry this unfortunate matter occurredThe hotel has purchased additional refrigerators for future guest's needsThere has been management change at the property in the last few weeks and I was just recently promoted to General Manager of the Horton Grand HotelI will assure that these issues will not happen in the future.Please do not hesitate to contact me with any additional questions or concerns.Sincerely,***

Dear Revdex.com, The guest regarding this issue had one of her guest start a fight in the bar of the hotel, the guest of hers was using raciest comments towards another guest and then punched that guest in the faceThe guest who was hit wanted to press charges against this personAs we contact the police they were tied up with other issues and were not able to comeIt took them over hours to show up, for the safety of our hotel guests, [redacted] (Front Office Manager-Horton Grand Hotel) went to the room with our security and the bartender who had witnessed the event [redacted] knocked on the door times and no response [redacted] opened the door and the guest had the chain lock on [redacted] asked the guest to come to the door so they could speak with them regarding the issues that had happenedThey became very aggressive towards [redacted] and the security teamAt that point they let the guest know that they we not welcome in the hotel anymore and they need to pack there thingsThey left the door open for the safety of my team as we don’t know what they may have had with them as they had already been violent in the bar and the aggressions they showed usThe team stepped away from the door as they went into the bathroom to get ready we never watched them changeThey explained to them that we would not be releasing a car to them because of concerns for drunk drivingThey had also had a cab waiting for them as we wanted to make sure they were able to depart safely [redacted] explained to the guest many times that she is responsible for her and her guests and this is not allowed at the hotel, on the registration card she signed when she check in it explains all this as wellAll the guests in the room know about the fight that had happen when we spoke with themWhen the police finally arrive the group took off to avoid the confertation with authorities [redacted] has tried to reach out to Ms [redacted] as she had called back the next day to speak about thisHer phone voice mail is full and she does not pick up when called [redacted] never yelled at the guest it was 1am and [redacted] was explaining the issue at hand with her and her guest had violated the rules of the hotel and now there was a police matterThey explained everything to her that night as to why they were being asked to leave and why they were being charged for the night as they had used the roomThe hotel will refund the amount of $Thank you [redacted] General Manager Horton Grand Hotel & TheatreThree-Eleven Island AvenueSan Diego, CA92101*** [redacted] [redacted] *** [redacted]