I had a limited amount of water in my lower level after a sump pump failure towards the end of a major storm Servpro was prompt in it's response, however they exaggerated the amount of damage, removing baseboards and shoe molding from the premises without leaving a sample for matching later They advised that there was severe mold that would require the removal of the lower two feet of wall board and the removal of the vinyl flooring in two rooms In fact, the mold was surface mold and addressed with a solution of chlorine and water and there was no buckling of the vinyl flooring that would require its removal In addition they failed to keep commitments with regard to the piof their equipment and the owner has refused to respond to both phone and e-mail inquiries It is my opinion that Servpro intentionally overstated the damage
I had a limited amount of water in my lower level after a sump pump failure towards the end of a major storm Servpro was prompt in it's response, however they exaggerated the amount of damage, removing baseboards and shoe molding from the premises without leaving a sample for matching later They advised that there was severe mold that would require the removal of the lower two feet of wall board and the removal of the vinyl flooring in two rooms In fact, the mold was surface mold and addressed with a solution of chlorine and water and there was no buckling of the vinyl flooring that would require its removal In addition they failed to keep commitments with regard to the piof their equipment and the owner has refused to respond to both phone and e-mail inquiries It is my opinion that Servpro intentionally overstated the damage