Hitachi Home Electronics (America) Inc

Dear Revdex.com of San Diego,It is unfortunate when any of our customers have an occasion to be disappointed in the level of service we provide. We appreciate the opportunity to address the issues, which you have brought to our attention.In response to the complaint filed by [redacted], Hitachi...

would like to provide you with the following response. After a review of our records, I see where [redacted] contacted Hitachi Customer Service on 11/14/16. Her complaint of no backlight resulted in the Advocate asking for pictures and a copy of her purchase receipt. Upon receipt and review of these items an offer to buyback Ms. [redacted] television was made on 11/22/16. Currently all necessary paperwork has been forwarded to our Accounting Dept. and Ms. [redacted] check request is being processed. This takes approximately 6-8 weeks, so [redacted] should receive her refund check by the second week of January.We thank you for bringing this matter to Hitachi's attention and hope this resolution is satisfactory to all parties' involved.Hitachi America, Ltd., Digital Media Division

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear [redacted]It is unfortunate when any of our customers have an occasion to be disappointed in the level of service we provide.  We appreciate the opportunity to address the issues, which you have brought to our attention.In response to the complaint filed by [redacted], Hitachi would...

like to provide you with the following response.  After a review of our records, I see where [redacted] contacted Hitachi Customer Service on 10/9/15 regarding an issue with his Hitachi television, model LE50H508 / CH4HC05799.  A technician was dispatched and determination was made to refund or replace the television due to a bad panel issue.  Upon receipt of completed paperwork from [redacted] and contingent on inventory availability; decision to refund or replace [redacted]'s television would be made.  The Release of All Claims was received at our offices on 10/26/15 and an offer to replace the television with a LE50A6R9 was made on 10/30/15.  [redacted] accepted on 10/30/15 and the replacement was ordered and shipped.  Based on tracking information provided, this unit was delivered to [redacted]'s residence on 11/6/15.We thank you for bringing this matter to Hitachi's attention and hope this resolution is satisfactory to all parties' involved.Many Thanks,Hitachi America, Ltd., Digital Media Division[redacted]Supervisor, Hitachi Service and Solutions Group

Dear Ms. [redacted],It is unfortunate when any of our customers have an occasion to be disappointed in the level of service we provide. We appreciate the opportunity to address the issues, which you have brought to our attention.In response to the complaint filed by Ms. [redacted], Hitachi would...

like to provide you with the following response.  After a review of our records, I see where Ms. [redacted]'s refund check was mailed on 6/20/16 under tracking # [redacted]. Based on tracking information provided, this check was delivered to Ms. [redacted]'s residence on 6/22/16.We thank you for bringing this matter to Hitachi's attention and hope this resolution is satisfactory to all parties' involved.Many Thanks,Hitachi America, Ltd., Digital Media Division