Very bad customer service. The prices are NOT even reasonable, they just offer a 90 payment plan if you don't have all of the money up front. I purchased a bed frame, mattress and box spring for 900 dollars. When the mattress was delivered I could tell it wasn't right, it was VERY hard. I told the man that delivered it right then and there about my concern. He told me it's brand new and should soften up after a while. So, I waited to see if it would. My best friend purchased the same mattress and box spring as I did, and after going to her house and feeling a major difference in our mattresses I called the store. No one answered, so I left a message. I tried to reach out to them a couple of times and still waited for the mattress to soften up. I never got a call back. I never really had time to go in to the store with my work schedule. I finally called again and got an answer, after they "accidentally" hung up on me, I called back and spoke to the manager [redacted] He was very rude about everything, he stated he never got calls from me, and since it's been a month he couldn't exchange and there's NOTHING he could do for me. After 4 minutes of this, he stated doesn't have time to discuss this any further and hung up on me.
He was so eager to help me when I was looking to purchase and when I referred my friend because of the payment plan, but since he got his sale he had no reason to help me. I just paid 400 plus dollars for a mattress and box spring set that feels like concrete, when it felt completely different in the store. NEVER again.
Very bad customer service. The prices are NOT even reasonable, they just offer a 90 payment plan if you don't have all of the money up front. I purchased a bed frame, mattress and box spring for 900 dollars. When the mattress was delivered I could tell it wasn't right, it was VERY hard. I told the man that delivered it right then and there about my concern. He told me it's brand new and should soften up after a while. So, I waited to see if it would. My best friend purchased the same mattress and box spring as I did, and after going to her house and feeling a major difference in our mattresses I called the store. No one answered, so I left a message. I tried to reach out to them a couple of times and still waited for the mattress to soften up. I never got a call back. I never really had time to go in to the store with my work schedule. I finally called again and got an answer, after they "accidentally" hung up on me, I called back and spoke to the manager [redacted] He was very rude about everything, he stated he never got calls from me, and since it's been a month he couldn't exchange and there's NOTHING he could do for me. After 4 minutes of this, he stated doesn't have time to discuss this any further and hung up on me.
He was so eager to help me when I was looking to purchase and when I referred my friend because of the payment plan, but since he got his sale he had no reason to help me. I just paid 400 plus dollars for a mattress and box spring set that feels like concrete, when it felt completely different in the store. NEVER again.