HitchSwitch, LLC

Hi - we are shocked to receive such a complaintCustomer Service is what HitchSwitch is about, and our clients are the most important part of our customer centric businessI have attached the two times we shipped her order to my responseAdditionally, if she never received the order, she should have given us a call, and we would happily have reshipped, or issued her a full refundPlease let me know how the client wants to proceedIf she wants a refund, that is not a problem at all just let me knowIf she wants to receive her order that works as wellIf she wants a refund, and still wants her order, that would be our pleasure! We are here to make the lives of our clients easier, not harderI sincerely apologize that we have made Melissa so upsetI have attached two documents -First, showing we shipped the orderThe Second showing the order was deliveredLike I said above, if the order was never received, I wish she made us aware as we would have rectified the situation to her likingAgain my sincere apologies for any misscommunicaiton

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the offer of a refund and still receive the order satisfactoryAlthough I did reach out to the business via email and phone several times for some reason I did not receive a response, resolution, or my order even after I was told it shipped Sincerely, [redacted]

Hi - we are shocked to receive such a complaint. Customer Service is what HitchSwitch is about, and our clients are the most important part of our customer centric business. I have attached the two times we shipped her order to my response. Additionally, if she never received the order, she should...

have given us a call, and we would happily have reshipped, or issued her a full refund. Please let me know how the client wants to proceed. If she wants a refund, that is not a problem at all just let me know. If she wants to receive her order that works as well. If she wants a refund, and still wants her order, that would be our pleasure! We are here to make the lives of our clients easier, not harder. I sincerely apologize that we have made Melissa so upset. I have attached two documents -First, showing we shipped the order. The Second showing the order was delivered. Like I said above, if the order was never received, I wish she made us aware as we would have rectified the situation to her liking. Again my sincere apologies for any misscommunicaiton.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the offer of a refund and still receive the order satisfactory. Although I did reach out to the business via email and phone several times for some reason I did not receive a response, resolution, or my order even after I was told it shipped. 
Sincerely,
[redacted]