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Hittle Landscaping, Inc.

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Reviews Hittle Landscaping, Inc.

Hittle Landscaping, Inc. Reviews (1)

Dear Sir,
I spoke with you last week and attempted to explain the issues Mrs____ was having with the repairs made to her air handling unit and its ventingAt that time I had not seen the problems myself I have been to her home and as you can see in the pictures I have sent with this mail found several items left either undone or damaged
The 3" double wall vent cap, collar and a length about 12" long of vent piping was found in her back yardI confirmed the vent cap belonged to the unit worked on and after looking at the position of the vent piping, A coil position and plenumI found it pretty likely the tech moved the venting out of the way to access and then braze
We also noticed there are large holes left not sealed where the A coil that piped through the plenumOne small piece of tape was placed on the piping and the did not cover half of the opening
It was also noticed the access point to the condensing unit had been left off as well as the caps for Schrader valve covers
I know you have seen many units like this in your timeI know you realize that the vent cap came off because it was turned and then when the tech tried to replace it, pushed through the flashing and I feel strongly he just left itThe tar sealing the storm collar was in place and sealed, it will not move easily as you know and it would take force to loosen it
At this point the vent cover and piping have been replaced, the condensing unit cover replaced but the Schrader valve cover left off because there was not one availableMy concern is damage that may follow from rain into air handler and the electrical components in the condensing unit and sealing the holes in the plenum
In closing I am disappointed that you left this customer on her own with no responseThat you did not come out to at least assess the issue and make an attempt to solve a problem that is clearly one brought about by your company is just not good businessSmall business's work very hard to build a customer base, problems arise and its honestly up to you as the boss to make things right for your customer

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