Hive Endeavors Reviews (%countItem)
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Hive Endeavors Rating
Address: 3575 Long Beach Blvd, Long Beach, California, United States, 90807-3904
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Address: 3575 Long Beach Blvd, Long Beach, California, United States, 90807-3904
Web: |
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Add contact information for Hive Endeavors
Someone needs to look into this company's false claims and the fact that they are taking customers money MONTHS before actually sending products - reputable companies only charge once shipped. A Class action may be in order - refunds, plus interest for time they hold funds and deliver nothing. I want to cancel and get my money back! ZERO STARS
My product has not been shipped in 40 days. I was told it would be shipped to me at the end of May. I am now being told that it is being shipped June.
I would like a refund as requested. I have not received a proper response on when it will happen or if I will get one.
I want a refund as requested since they have not given me my product or even attempted to ship it.
Hi,
I'm so sorry for the delay. We had delays due to a series of COVID-19 related issues with our manufacturer, fulfillment partner and shipping carriers. Note that this delay was noted on our website and communicated via email.
Your order is canceled and fully refunded.
Thanks so much for your understanding during these crazy times!
Cloudy Care Team
I ordered a product from ***. It's been almost four weeks and the product hasn't shipped.
I've emailed them and keep getting told it's going to ship on a certain date. When the date comes, it's not shipped. They claim it's because of Covid, but at this point, this is just a scam. There's no number to call. Just refund me please. But I'm pretty sure this business is a total scam and should be investigated.
Just refund my money. Enough of the lies it's going to ship
They contacted me and it was resolved.
Nothing further needed
I bought the product online, and it came fairly quickly and was so far happy. However after only three nights of use, it broke. I could no longer use it, I am very shocked. I would like to contact yourselves over the phone as soon as possible, I am from the uk. Very unimpressed I would like to speak with a manger, as I have said on the phone.
Never shipped order after payment. Falsifying reviews for advertisement. Improper customer care.
I placed an order on 4/17 and was immediately charged full price. The site did not mention anything about processing or shipment delays at the time. After I ordered and paid, the site said there may be a SMALL delay in shipment due to COVID-19 but that my order would be shipping without 3-8 business days. Since then, the website does now mention the possibility of delays but still states 3-8 business days at most for orders to be shipped. I received an email on 4/24 apologizing if I had not received my order yet, and that if I had not received a tracking number yet I should expect shipment within 3-7 business days. I emailed the care team on 05/04 after still not receiving a tracking number or shipment confirmation. I received a response from an "***" apologizing for the delay, explaining the delay due to covid and stating that she pushed my order to the front of the queue and that it would be shipped by 05/08. 05/05 after "***" responded, I got an email from Cloudy stating the product was BACK IN STOCK and that I was near the front of their back log. Said my order would be shipped between 05/06-05/14.
Never once was I notified before, during, or after ordering that the product was out of stock and I would be on a back order. I emailed again 05/10 asking for a refund because I was getting conflicting answers as to when my order would be shipped and was mislead at time of ordering. I went into a detailed complaint about my experience and disappointment only to be responded to by the same exact email (word for word) from the Cloudy Team, this time without a name and with a new timeframe of 5/11-5/14. I responded yet again asking for a refund since I feel I am never going to receive the product. I got a response of the same email (again, word for word) that "***" had sent me the first time. This time it did have her name at the bottom like the first email and stated my order would be shipped by 5/12. On the website it has product reviews that were published 5/10 raving about the product and how quickly it was delivered. I believe either these reviews are fake and made by the company to force fake advertising or that my order has been forgotten about and I will never receive it. There is no other way to contact this business besides email, which is clearly driven off an automatic system with no genuine "team members" giving responses and solving issues.
I want to SPEAK to a company rep on the phone. No more emails from an automated system that is generated just to respond. I want their reviews questioned for authenticity and I want my full refund plus the product for the trouble. And the company should be required to have a contact number for customer complaints/issues.
Hi,
Cloudy team here.
Just wanted to reach out and let you know I've issued a full refund for your order. You won't need to return anything. Your order is currently in transit. You're free to track it with the tracking # we emailed you.
I'd like to offer my sincerest apologies about the delays and the poor communication.
We are a small team trying to keep up with the rapid growth of our company. This, along with the combination of several COVID-19 related delays caused a number of unexpected delays. We've done our best to communicate these delays with the dates and timeframes provided by our production, fulfillment, and logistics partners. These timeframes changed multiple times, which was very frustrating for us.
Thank you so much for your patience and understanding during these difficult times.
We've gone ahead and provided you a phone number we texted you from that you're free to contact us via.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't believe this company is running a proper and legitimate business. As stated in my previous complaint, there is no Customer Service Support number you contact. When you email support, only automated responses are sent. I know this because each email I've received has been word for word the exact same. I've seen other customer complaints with this same issue. Even the response to the Revdex.com complaint was written word for word exactly as an email I received. I was told I was issued a refund, but have not received it to my bank account which is part of the reason I will not accept this response. I am aware it can take several business days for the refunds to reflect, which is why I waited several days to respond. I work for a bank, so I know the process. I also know customer service and I truly believe this company's sole purpose is scamming people out of their money & expecting them to just file a dispute with their bank for the charges. As also mentioned before, the "reviews" listed on their website are clearly illegitimate. Almost every single review mentions how "quickly" their product arrived and how great the customer service is. Reviews that were posted today,yesterday/etc. and around the same time I ordered my product that I never got. Any comments made on social media pages about purchase experience are complete opposite that I have found. I have found many that claim the same issues I have, such as never receiving the product, automated email responses and never receiving a refund. I will not be satisfied with this complaint until "Cloudy" aka Hive Endeavors LLC is held legally responsible for false advertisement as well as fraud. The response states I was given a "phone number" to contact customer service. I received said phone number via text message without a supervisor name or person to specifically reach out to. I do not feel comfortable calling a random number that texts me (that I did not give authorization to do so).
Hi ***,
1. Each email is read by a real human, we don't use any kind of automated response system. The only automatic response you will receive is one that confirms that your support ticket was successfully created in Zendesk after you send us an email.
2. Our Revdex.com response was written by a real human.
3. The PayPal refund was fully processed. You received a confirmation email of this and are free to check the payment on PayPal to see that it is indeed marked as "Refunded"
4. You are free to keep the product that you received.
4. The reviews are legitimate.
5. We prominently displayed (and continue to display) the shipping delay on our website. We also send out email updates regarding the delay.
6. We've reached out to you on several occasions via text, call, and email to try to see if there is anything further that you'd like to discuss or anything that we can do to make you happy.
As I said before, this climate has been extremely frustrating for us, as customer experience is a top priority of ours and shipping delays are never fun! I'm hoping that you can accept our apologies. I can promise that these delays are widespread, and are something that I've had to personally deal with when I've been purchasing things over the last couple of months, so I know how you feel.
Please feel free to reach out.
Thanks!
Cloudy Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I bought a product from this store in February, before special forces selection. Its April now and I haven't recieved my product. I have emails.
I ordered a product from this store back in February before Special Forces Selection. Its April now and I have not received my product. I have emails and Instagram direct messages with company telling me that they will ship soon, but they keep pushing the date to the right. I have proof of emails and DMs with the company support. I'm seeking to obtain a refund or my product, there are other people with the same issue involving the company not fulfilling their sales promises.
I am seeking a refund or the product I paid for.
Hi ***,
I'm so sorry for the trouble! We had some issues with inventory and logistics due to COVID19 that affected out international manufacturer.
This delay was disclosed with a prominent display on the site.
We have already refunded and cancelled your order.
Thanks!
Cloudy Team
My underage son ordered a product from this company accidentally and I have tried several emails to reach out to them to return the item and get a refund. My first email was immediate at the end of November. The website claims to be available 24/7 for contact and after several attemps, I have never gotten a reply. Now it is past the 30 day return policy and I am concerned they do not follow through with their return policy.
It is a vape looking product that has melatonin like properties. . . I don't want him using anything that is not FDA approved.
I would like help getting a reply from this business.
Product_Or_Service: Cloudy personal diffuser
Order_Number:
Refund I would like to return the unused product and get a refund.
Hi ***,
When age filters are available for our paid advertising campaigns, we make sure to not target minors. I'm so sorry that your son purchased our product without your permission. You caught our support during the holiday rush, which caused a delay in average response time. Response times are now back to normal (within 24hr). Although we usually wait until we've received the return to process the refund, we've made an exception and gone ahead and fully refunded your order as requested.
Please don't hesitate to reach out if we can do anything else for you.